Customer Ratings & Reviews
- Model:
- UN65KU6290FXZA
- SKU:
- 5400401
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, price, easy setup, and size of the TV. They appreciate the excellent picture quality, great value for the price, user-friendly setup process, and suitable size for various living spaces. However, some customers have concerns about the remote control, sound quality, HDR capabilities, limited app availability, and viewing angles.
This summary was generated by AI based on customer reviews.
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv and the help finding it was superb. Thanks
I would recommend this to a friendToo big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but decided it was just too big for our taste
I would recommend this to a friendGreat television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The television is great for what i purchase it for!
I would recommend this to a friendJust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a 15 year tv that this tv was replacing and the picture really wasnt any better. I recommend spending a little more and get the SUHDTV
No, I would not recommend this to a friendGood for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was bought only becauseof the price overall it is a pretty good tv just not as sharp of a picture that i wanted... buying the sony Xbr65x850d after i return this one
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review on this Samsung TV. I am sorry you were not satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador.
Picture not as clear as we thought
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were not told that direct tv was going to charge us 300.00 for a special box we needed for better picture. So a bit disappointed being that we weren't told about that extra expense.
I would recommend this to a friendPicture is okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the clearest picture which is strange because it looked great in the store. Will put in the bedroom and will probably upgrade. For the price, it’s decent though.
No, I would not recommend this to a friendSmsung 65'
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not the best but for my need and use it works well. Side view is not that good. Other than this issue, it's a solid television.
I would recommend this to a friendOK, but not better than any other
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this hoping the amplification would give us a better channel selection, but it didn't do any better than a non-amplified one we already had.
No, I would not recommend this to a friendGaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought cause the guy told me it was great for gaming. That was a big mistake Sony has better tvs
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung TV.
I am sorry to see that you are experiencing issues when playing games.
Have you tried "Game Mode" on this TV? You can access Game Mode by going to Settings > Picture > Special Viewing Mode >Game Mode
When Game Mode is enabled, Picture Mode and Sound Mode are switched to Game automatically.
For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Pixels too easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good processor for images. Dark shows poor quality.
No, I would not recommend this to a friendYou get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a good 4k tv, this is not it. The processor in this lags beyond belief. You are better off spending more money to get a better one.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .joey3232
Thank you for your review of this Samsung KU6290 TV.
I am sorry to see that you are experiencin lag issues. You can try adjusting the judder control on your TV until you find a satisfactory setting. To do this, please follow these instructions: Home – Settings – Picture – Expert Settings – Auto Motion Plus – Change to “Custom” and adjust to your liking.
For further assistance with adjusting settings, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Samsung is committed to providing the best possible product experience, quality, and value, and we greatly appreciate your feedback on user experience.
-Samsung Ambassador
Good tv for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the tv but when it was a dark scene in a movie the dark areas looked to chalky.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this TV. I am sorry to hear that you were not happy with picture quality.
Your user feedback is very important to us and will be shared with our TV team for future improvement.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Bad picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thus tv has very bad picture. Too many shadows. 4k is supposed to be better. I have and old LG google 2 tv 1080p and to me the picture is much better than this tv. Wouls not recommend. Save the money and spend it on a model that is twice the cost but worth the investment. I returned mine a week after buying.
No, I would not recommend this to a friendGreat Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great product but the picture quality is not what I thought it would be.
I would recommend this to a friendBrand response from MrSamsung
Posted .Dina
Thank you for purchasing this Samsung TV. Your user feedback is very important to us and will be shared with our TV team.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Good tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has a lot to offer. Does not allow some apps to be downloaded
No, I would not recommend this to a friendNot too bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't taken it out of the box, but it certainly looks big
I would recommend this to a friendCan't fairly review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were all set to watch and enjoy our new tv and took it out of the box, followed the instructions and turned it on and it had a crack in the corner. Back in the box and back to Best Buy we went. Best Buy replaced it and we went home and tried it again.
I would recommend this to a friendProduct arrived broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this at the Best buy 50 hour sale promotion, but when the TV was delivered, half of the screen had dead pixels with no scratches on the tv screen glass, I have been trying to exchange it with a working one but nobody takes responsibility, STAY AWAY! I just wasted thousand dollars for a broken tv.
No, I would not recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Hdr
For the money....great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this TV delivered to me 2 days ago (thanks Best Buy). For the money it's very good. I wish it had a few more bells and whistles to it... But it is what it is. I didn't want to spend a ton of money on a TV because I have a dedicated home theater in my basement. Forget the HDR on this. It worsens the pic.No Bluetooth but that's easily and cheaply solvable. If you know how to tweak, you can get a great picture from your viewing source. But like all TVs now days, you have to tweak and retweak. For Blu-ray viewing, I'm going to calibrate the set for that input only. I like that each input can be adjusted on it's own. I also like that the remote operates all my devices. I only use Blu-Ray and a Nividia Shield, and it powers them both up automatically when I go to that input. It only has 3 HDMI...so for the HDMI 3, I bought a powered splitter (4 in, 1 out) no problem. I use a Hi-Def outdoor antenna for local TV....looks great!! All in all for the money and size...I like it a lot....so far
I would recommend this to a friend