Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.7 out of 5 stars with 1355 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are satisfied with the picture quality, price, easy setup, and size of the TV. They appreciate the excellent picture quality, great value for the price, user-friendly setup process, and suitable size for various living spaces. However, some customers have concerns about the remote control, sound quality, HDR capabilities, limited app availability, and viewing angles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,355 of 1,355 reviews
  • Rated 5 out of 5 stars

    Nice 65" 4K TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has only been a few days since I bought it however, so far it seems pretty good. Bought it during their 50 hour sale for $999. It also comes with a SMART REMOTE and it’s easy to use and looks very slick. A lot cleaner and better than Standard Samsung tv remote. Overall it’s a nice TV for the price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid Samsung TV poor BBB rating and glass cracks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My $1000 screen cracked while we were watching TV. Been hung up close to a year and it cracked just before the warranty expired. SAMSUNG repair center stated as point of impact AS THEY ARE TOLD to by SAMSUNG . They cant prove how point of impact differs from non point of impact for glass and neither can anyone else. Glass on fracture shatters due to stress/strain /impact etc. Stress/strain would be the manufacturer and point of impact would be customer. So to pass the buck they classify all load failures are impact . I see this common issue among many SAMSUNG TV owners. I work as an engineer and my initial assessment tells me the thin plastic bezel at the back is the root cause of the issue. The glass is fixed to the bezel and any twisting /load on the bezel fractures the glass that is glued on. I checked LG models, and the units are protected by heavy thick bezel with reinforced rib design. That in itself tells me manufacturers know about the issue and they are the poor suckers like us are going to end up footing the bill for a poor design by SAMSUNG. GOOGLE search shows thousands of

    No, I would not recommend this to a friend
  • Cons mentioned:
    Motion

    Rated 3 out of 5 stars

    Its ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is big thin and nice looking great smart tv features pretty fast. Picture aint the best needs alot of tunning to get the picture right. Movement is not great alot of judder not good if you like sports. 4k does look really good though. Not sure what is the difference between this model n the 6300

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    3rd tv tcl lg Samsung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok I went cheap with a tcl 55 inch. Junk then the low end lg 65 inch for 799 noticed a faint inch wide bar middle of screen so I returned to bb and found 5his on sale 1000 $ they price matched it and sold it for 890$ good job bb awesome tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great quality for price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clarity of picture and contrast of lights/darks is great.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Weird Input issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this Tv also during the 50hr flash sale on the 20th of Aug and it was delivered on the 24th. I have my DVD player hooked up to my AV input, and I also have an HDMI into my receiver if I want the surround sound on. When I turn on the tv to watch something my DVD player automatically comes on then if I turn my DVD player off then the tv says signal not detected and then I have to go into settings and reselect the correct input to watch tv. Yesterday the tv just shut off after 15 minutes of watching. I turned it back on and it did the same thing. I will call Best Buy this week so they can come pick up this tv up. Besides the creepy issues the picture quality is pretty good. It's a shame I have to take it back.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      AntonM:

      Thank you for purchasing the Samsung UN65KU6290 4K Smart TV.  I am sorry to hear that you are experiencing issues.
       
      To better assist you with step-by-step troubleshooting, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you. 
       
      You can also contact Samsung via LiveChat or email.  Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/
       
      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Samsung

  • Rated 5 out of 5 stars

    i recommend this

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best porduct best service always like coming to Best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 4K Gaming TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HDR works in Game Mode. Super low input lag. Supports 4K 60Hz @ 4:4:4 chroma. Amazing value for a gaming TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv for the price cant find as good a 4k for the price anywhere else

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with our TV!! Great purchase!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Looked great for a couple weeks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture looked great for about three weeks, a little after that noticed a white line running vertically down the screen. Called Samsung to schedule a warranty repair and the process has been a total nightmare. It has been two weeks later and still no technician from Samsung has even contacted me to come out to diagnose the TV. If I were to do it again I'd get the geek squad plan too.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    didn't like the picture quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not happy with the picture quality, and the tv kept auto dimming, even with all the settings turned off, and the picture was just not clear. I returned it for the LG, much happier with the LG.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Thank you for purchasing the Samsung 4K TV. I am sorry to hear that you are experiencing issues.
      Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact
      We are likewise reachable on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Rated 1 out of 5 stars

    Lag

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are a sports fan and want to watch football do not go near this tv! Picture is fuzzy and lags like crazy. Spend the extra $200 and get the $1300 Sony Bravia has no lag at all and crystal clear picture

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality , lasted less than two years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the TV for less than two years and rarely used it. Last night while watching, it powered off. Looks like the power board is gone. Cost of repairing is almost the same as replacing. This should not have happened in less than two years. Very disappointed and will not buy another Samsung TV again. Going with TCL !!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality Control

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this television during Best buy's 50hr sale and I could not be more disappointed in Samsung. I unpacked everything, set it up and the TV would not turn on. Apparently this is a known problem with Samsung tv's. I will not consider Samsung tv's in the future. Caveat Emptor.

    No, I would not recommend this to a friend