Customer Ratings & Reviews
- Model:
- UN65KU6500FXZA
- |
- SKU:
- 5147001
Customer reviews
Rating 4.7 out of 5 stars with 1131 reviews
(1,131 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the excellent picture quality and the appealing curved screen as major highlights. Many appreciate the ease of use and the reasonable price point for the quality offered. However, some users express concerns about the remote control's functionality and glare from light sources. A few also mention limitations regarding HDR support and refresh rate.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Rated 3 out of 5 stars
Beautiful picture, tv has bugs/issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV wireless connection stopped working. TV now shuts itself off after 20 minutes, depending on the source. No option to change that setting. apps freeze up often. Picture is FANTASTIC.
No, I would not recommend this to a friend - Pros mentioned:Curved screen
Rated 4 out of 5 stars
Awesome samsung curved TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome samsung curved TV. High technology ever used. Without 4K video this TV no good.
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 3 out of 5 stars
Minimum Model for Samsung 4k is 8000 series
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The difference in color detail is amazing between the 8000 line and the 6000 line. I owned this TV for 3 days and exchanged it. It is a sharp looking TV and was good on 4k content, but it has 16.7 million colors compared to 1 billion on the 8000 series (True UHD) and the difference on all source is breathtaking.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous television and great price! Great from all angles in a sunny location even. Beautiful design.
I would recommend this to a friendRated 3 out of 5 stars
Netflix Problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Netflix Smart TV software is terrible. Often requires disconnecting TV from power to reset. Regularly will stop in the middle of a move and will spend time trying to reconnect only to show a screen saying no connection when there is a wifi connection (Pandora works for example). I finally got a ROKU box and the problem went away -Hence problem is with the TV software. My LG TV has zero Netflix problems.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great TV for movie lovers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Totally love it! Recommended to All people
I would recommend this to a friendRated 1 out of 5 stars
What a disappointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I reviewed products for months. When it was time to finally pull the trigger, I went to my local store to purchase the Sony X810c. The sales guy talked me into this purchase. In the store, things seemed great.... After getting it home and calibrating....was terrible to see the results. The black level was great...but this TV is awful for handling motion. The upscaling was terrible and the overall picture was disappointing. This tv is already short on hdmi connections, so when one went out the same day, I had no issue returning. I exchanged for the Sony and I am so glad I did. Don't buy this. Please don't waste your time. Samsung has failed to live up to the hype and I will not purchase another one of their products. Sony all the way. If you are interested or question my feedback, check out the review of the 6300 series on rtings site that just reviewed this tv. It came out the day I bought it. The 6500 is the same tv except has the curved screen. PS Best Buy was great with the return.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst TV Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not Buy A SAMSUNG product. Do your research on your vendors first. Look at blogs for problems. Samsung does not support there products. Yes they will answer the phone but will not have an answer. My TV has never connected to Netflix or any other Movie vendors and the wireless internet never works right. I have spent days of hours trying to fix it. Now it always cuts out because they cannot get the right software on it. I used to thing they were the tip vendor but they do not have technical staff to support product. My TV is now just 2 years old and now I have to replace it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this tv at first. Bought the two year extended warranty. Six weeks later the screen went out. Best Buy wouldn't replace the tv. Now waiting for two weeks for the replacement part. Never buying from Best Buy or Samsung again. Miss the old days of customer service.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Lucas:
Thank you for your review of this Samsung TV.
Your experience is very important to us and we will share your feedback with our product team.
You can also contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
For LiveChat or email options, please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Rated 1 out of 5 stars
Best Buy has lost a long-time customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV less then 30 days ago. Remote has never worked so can't access Smart TV. Called and BB let me know that in order to replace the remote, I would have to buy their extended warranty. That smacks of bad business and definitely bad profit.
No, I would not recommend this to a friendRated 1 out of 5 stars
awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my names the goat and i am the goat, this tv sucks, never works because i poured water in it but it should still work i mean, they should have filters for that, don;t recommend this at all
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Sorry to see that you have poured water into your TV. Unfortunately, this damage would not be covered under warranty. If you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador.


