Customer Ratings & Reviews
- Model:
- UN65MU6500FXZA
- SKU:
- 5773847
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the picture quality and curved screen of the TV. They find the setup process easy and are pleased with the price. However, some customers have concerns about the remote control and glare on the screen.
This summary was generated by AI based on customer reviews.
good picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't been able to figure out Chromecast. Other than that it's good
I would recommend this to a friendIssues with it in Year 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a perfect story until the screen started having issues.
No, I would not recommend this to a friendgreat TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Television is really good I like I will buy 1 more
I would recommend this to a friendGreat tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv good quality and my movies and show look awesome
I would recommend this to a friendLooks really nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First curved tv and I can kind of understand the hype.
I would recommend this to a friendgreat TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love our new TV. IT was just what we were looking for.
I would recommend this to a friendnice looking tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price. Pic quality ok can be cabl
I would recommend this to a friendGreat tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would definitely recommend others to buy this tv.
I would recommend this to a friendGood TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good one. A high motion rate would be great.
I would recommend this to a friend- Pros mentioned:Picture quality
Not very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for good TV at a decent price I guess its an ok product. I was getting white flashing on any TV show that had a dark picture. I was told that it has the same processor as the 47. Not worth the money. I would recommend that someone get the 55" in the 8500 series that is close to the same price point. Its a little less TV but a way better picture. I however went up to the 65" in the 8500 series. That is a great product and worth the money.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Justinv,
Thank you for purchasing the Samsung MU6500 4K TV. I am sorry to hear that you are experiencing image quality issues.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please contact our Customer Support toll-free at 1-800-SAMSUNG for assistance with troubleshooting or warranty services.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
OK for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A pretty good picture for the money, but it does not blow me away. I should have spent another thousand and got a great picture.
I would recommend this to a friendBrand response from MrSamsung
Posted .Gilly
Thank you for your review on this Samsung MU6500 TV. I am sorry you were not satisfied with it.
Your overall customer experience feedback is important to us and we will document your concerns for future improvement.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador.
Okay missing things you expect in a tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot change tv layout. I miss being able to move a widescreen show to cinema. No timer, small remotes easy to lose.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Berna,
Thank you for your review of this Samsung MU6500 TV.
I am sorry to hear that you are not completely satisfied with the viewing experience.
Please know that this unit does allow you to adjust the picture size on your screen.
To fit the picture to the screen, please go to: Home> Settings > Picture > Picture Size Settings > Fit to Screen.
You can also adjust the picture size and position to your liking by setting the Picture Size to Custom, and then adjust it under Home> Settings > Picture > Picture Size Settings > Zoom and Position.
For further assistance with picture settings and adjustments, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the money, this is a great T.V. The only issue I had is the picture quality is not as good as my other T.V.s
I would recommend this to a friendgood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good but not all that to much hype on this product I would not recommend this product to my worse enemy
No, I would not recommend this to a friendWorst ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got samsung tv from best buy . It's really worst and damaged one . Hard to contact them as well
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .JackRollett,
Thank you for purchasing the Samsung MU6500 4K Smart TV. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
Please contact our Customer Support toll-free at 1-800-SAMSUNG for assistance with troubleshooting or warranty services.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the unfortunate experience and hope that we will hear from you soon.
-Samsung Ambassador
JackRollett,
Good and bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the design, cause it's not designed like the 55". Plus the remote is crazy.
I would recommend this to a friend- Pros mentioned:Color, Picture qualityCons mentioned:Motion blur
Great 4k TV for the budget minded.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a replacement TV and I already have a couple of Samsung’s I’ve been happy with. I have a 1080p 32 inch for my home office and a 55" 6300 model in the bedroom. So I thought I would get this 65" 6500 curved version, it was on sale and I had a 10% of coupon. Got this home and it’s a great TV, colors pop and it looks great. However something in the background of mind ws unsettling, it seemed to blur on motion, not unwatchable but still noticeable and the colors while great didn’t pop, really pop. I was out and about the next day and bast another BB store, they had the 55inch 6500 on display and 55” 8500 right above it, both playing the same feed. The 8500 refresh rate is double that of the 6300, the 8500 HDR is 10bit the 6300 is hr1000 not true HDR. There was subtle differences, the reds and greens where a lot brighter, they popped, the blacks had a lot more detail in them and the motion blur was a lot better. Had you not seen them together you would not notice, however once seen you can not unsee, I ended up exchanging the curved 65” 6300 for the curved 65” 8500 and I’m really happy I did. There is a lot of debate on flat or curved, Samsung add some extra features like depth enhancement, again if you can see the same model side by side there is enough deference to justify the extra cost which is about $100 now. The display is crisp and clean, do some google research to set up the best picture you really can make a difference. Out of the box it as the soap opera effect which is too sharpe and false looking. I have a Xbox One S plugged in as a 4k HDR Blu Ray player and the movies are great, bright detailed. For what this cost sub $1k this is a great display and you will love it, if you can afford spend that little extra get the 7 or 8 series it just as that edge.
I would recommend this to a friend So so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would’ve paid a little more for a better picture
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Kell,
Thank you for your review of this MU6500 Curved UHD Smart TV. I am sorry to hear that you were not happy with picture quality.
Here are a few tips that may help you enjoy more of the 4K vieiwng experience:
1. The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out. It is also designed with lots of custom settings, allowing users to adjust images to their liking.
2. In addition to the display screen, the quality of the image on your screen also depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4k Content will provide the best picture quality.
3. The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.
Our customer support representatives are always happy to assist you with image quality adjustments tailored to your preferred viewing experience. Simply contact us via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to hear from you soon.
- Samsung Ambassador
Ok tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on the tv is not great but the price was good
No, I would not recommend this to a friend- Pros mentioned:ColorCons mentioned:Glare
Very good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Color is very good, but certain hours of the day glare is bad. Have an audio popping scratching that could be TV or Comcast signal. Jury is out re: cause. Could have additional HDMI because sound connect taken away via bluetooth for the 2017s. That reduces HDMI available for second bluetooth/dvd recorder if you have a soundbar.
I would recommend this to a friend