Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
The 6 Series is so much better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this would be a great TV because I had the 6 series before, but it’s got so many issues. The picture is average. The sound goes up and down by itself. And it’s very laggy. Takes forever to do anything. Needs a good software update to fix these issues I believe.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kris:
Thank you for purchasing the TU7000 and for sharing your experience with fluctuating volume.
Your issue is possibly a source issue. You can try auto volume Settings > Sound > Expert Settings > Auto Volume = On
May also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test
If the issue persists, please reach out to us so that we can provide troubleshooting or begin warranty service.
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Remote control
A disappointed customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long delay when you operating the remote, mirror screen not work many times ,back cover of TV is lost tightness, its loose i can use finger to push it in
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ziwang:
Thank you for sharing your review of the Samsung TU7000 TV. We appreciate you sharing your user experience with the remote.
To wirelessly connect the TV to your mobile device, go to Smartphone Screen Sharing (Smart View) in Connection Guide, and then try to connect.
Home > Source > Connection Guide > Smartphone > Screen Sharing (Smart View)
To optimize the smart TV performance, you can run the Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
I hope this helps, if you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture qualityCons mentioned:Interface
Great picture and great sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was simple to setup out of the box. The TV recognized the devices I had connected and it shows the icon of the device. The picture quality and sound is great. The blacks on the tv are deep and dark the white is not as bright as my other tv from Samsung but it still looks great. The 4k output is realistic looking I have I am very impressed and for the price point it is a great entry level tv. Playing a game on it with the xbox it did not have any motion blur like some tvs do. The only thing I did not like was how the interface was laggy when choosing the different inputs or the different apps. All in all it is a great tv
I would recommend this to a friend Great Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First Samsung Tv, and definitely won’t be my last.
I would recommend this to a friendI love my TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my TV. Samsung is the best in tv every time
I would recommend this to a friendTerrible Contrast
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is great and user-friendly but I would only reccomend for bright and colorful shows. I'm glad I decided to watch a dark low lit series (Ozarks-Netflix and Hanna-Prime) within my return period because shows like these are unwatchable. SEE PHOTOS BELOW, SAME SCENE DIFFERENT TV. Darker scenes at some points look pitch black. I did a return exchange thinking I got a bad TV but the direct light feature ruins the entire TV. I am going to try an edge light option because I love Samsung but I truly can't reccomend a product that doesn't have viewable content.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Andreah:
Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for conveniences.
Select Settings > Support > Software Update, then select Auto Update.
If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Good Television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but be aware that it doesn’t block sun glare.
No, I would not recommend this to a friendGood TV Lacking Brightness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good screen. Not as bright as you would like it to be
I would recommend this to a friendWorst TV Purchase of my Life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The warranty was over on June 19, 2021. It is November 11, 2021, and our TV has completely stopped working. Samsung has the WORST customer service and when we called, they were literally reading from a manual trying to help us fix our TV, but it is stuck on a "firmware" update that doesn't want to update, rendering it useless. I am never purchasing another Samsung product again, it has by far the worst customer service, worst remote layout, and worst screen quality I have ever seen in my life. This TV is useless and I will never buy from them again. Not to mention, we ended up buying a Samsung Sound bar as well and have had nothing but terrible experiences with that also. I attached a photo of what our TV is stuck on. We have spent over 12 hours trying to figure it out on our own, have spent over 2 hours on the phone with Samsung customer service that has had not a single helpful thing to say, spent time and money going out and buying a NEW usb drive to try and install the firmware update that way, and nothing. Not to mention, the first time we purchased this TV it was completely broken so we had to go through the hassle of returning it and rebuying it at the store. Do NOT waste your time and money on this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI BAbr,
Thank you for purchasing the Samsung TU7000 and sharing the issues you are experiencing with your TV. I am very sorry you have tried troubleshooting without success.
If you haven't already, you may want to try performing a reset using the remote. With the TV on, press and hold the power button for 6 seconds. This clears out the TV’s temporary storage space.
If you are still experiencing the issue, please give us the opportunity to assist you again by contacting Samsung Customer Support. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
NOT FOR GAMING
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont want to give a rating too low because it is a great TV if you’re watching movies/shows. The downside: I bought this TV to play the new PS5 but it doesnt seem to catch the graphics capability. When you move too fast the whole screen gets blurry, the HUD is blurry etc. its soo terrible i couldnt believe it. So if you’re getting this for gaming ITS A NO GO. Even on PS4 it’s bad. On the picture i’m moving the camera fast and thats the blurriness you get :/ Its not as bright and the colors aren't that great either. If you want a beautiful screen go for another TV but if you just want a cheap, 4K TV just to watch movies/shows then this TV is fine for you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Steven:
Thank you for sharing your experience using the TU7000 TV for gaming. When you use Auto Game Mode, your screen will automatically optimize your screen giving you a smoother gaming experience without motion blur and judder.
Go to Settings > General > External Device Manager > Game Mode
I hope this improves your gaming experience. Please contact Samsung Customer Support should you need assistance with other features, functions, or setup:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality, Price
My favorite tv I’ve ever owned!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is hands down the nicest tv I’ve ever owned. I love the sleek frameless look that it has. The images are crystal clear! It came stocked with several apps and app options. I can Bluetooth my phone and mirror image with very little effort. The colors are also very vivid! Not only is the design sleek, it is also very lightweight for its size. I have the 65 inch and it was easy for 2 to lift and mount. It came with a universal remote that sets itself up with your cable box. You just select your provider and it does the rest! I do wish it would light up so you could see the buttons in the dark but other than that, it’s a nice remote! The sound from the tv is great on its own. It is also “smart” in the sense that it controls the sound levels for smooth transitions from movies and shows to commercials! I can’t stand when tv’s get really loud during commercials or when there’s a fight scene or music in movies. There’s nothing worse than not being able to hear voices in a movie. This tv controls all of that so I’m not trying to find the remote in the dark to hurry and adjust the volume every 2 minutes. I can go online with this tv and browse my company website to play image slideshows for clients. The images are honestly crystal clear! I used the browser feature on the tv and typed my website in. The main reason I choose this tv is because I am a photographer and I wanted a tv that I can use for consulting with clients. I wanted the ability to show them images on a wall for in person sales. This tv displays the images so nicely that I’m more concerned the tv may actually look better than the prints when they arrive. This tv will be a huge asset to my business after this pandemic. For now though, my family and I are thoroughly enjoying it in our living room. I can’t brag about the picture enough. When synced to my laptop, iPad or phone, it’s awesome for zoom meetings!. The sync provides the camera and microphone so we can be seen and heard to others. I can see ya purchasing another one for other rooms. The price point for these TVs can not be beat! It provides an amazing tv with all of the bells and whistles! I’m truly amazed! It can also do split screen so you can watch your movie or news while also browsing your emails, social media or just looking for a recipe! In summary, I highly recommend this tv to anyone in the market for a new television! I would purchase agaiN!
I would recommend this to a friend Isssues out the gate...
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is kind of splotchy, with banding - it's been this way since I purchased it, finally getting around to get it serviced, we will see how that goes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chibi:
I am very sorry that you are experiencing issues with your TU7000 TV and are currently waiting for a service appointment. We appreciate your patience. While you are waiting, you may want to try the following:
1) Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care
2) You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds.
Should you need further assistance even after your service appointment, please contact Samsung Customer Support:
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Advisor
Defective out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought it home, set it up and its defective right out of the box. Super disappointing. I tried to call Samsung customer support, but the wait is over 90 minutes so they dont even give you the option to wait, instead they force you to their text message service. That was several hours ago and I've heard nothing back. I haven't decided if I'll exchange for another or just cut my losses on this one. If I do exchange and its still working a year later I'll update this review. Otherwise, its 1 star. Seems like a bad product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nick,
We appreciate you sharing your experience with customer service not being able to resolve your issue. Please contact Samsung Support again for further troubleshooting assistance or for setting up a warranty service appointment.
Please give us a chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Dark very gloomy images.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t understand how this TV got so many positive review. The picture on it is very dark and gloomy even at high brightness setting. I tried so many different settings but still no luck. Night scenes you can barely see anything on the screen. The guys at the store said this is a very basic TV and it’s as good as it gets. Returned it and bought a different one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DM22,
Thank you for your review of Samsung’s TU7000 Crystal UHD TV. Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product teams.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Solutions
Line on the screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I opened the box there was a line middle of the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for purchasing the Samsung TU7000 TV and for sharing your experience with your TV not displaying properly. You may want to try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define precisely what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Economy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price$499 on sale however picture is unpredictable sometimes good sometimes not good. Streaming works good.
I would recommend this to a friendDon’t Buy it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a problem with the wifi connection, I have to reset the TV at list once every 2 weeks. It so annoying, I been trying with different wifi because I thought that was the problem but nah, the problem is the TV. DON’T BUY IT, today is the 2 time in this month that I have to reset it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lizzyy:
Thank you for purchasing the TU7000 TV and for your review. I am very sorry that you are experiencing Wi-Fi connection issues.
You may want to go through these steps to check your network connection:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem.
Press the Home button on your remote. Navigate to Settings >Support> Device Care> Self Diagnosis> Smart Hub Connection Test
4) Please be sure you have the latest firmware update which enhances network connectivity. Ver 1401.7 is now available at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
Detailed troubleshooting instructions can be found on page 119 of the E-Manual.
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
For further assistance or service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Disappointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Experienced screen distortion and ghosting after 8 months. Screen is not viewable. Samsung customer support not helpful. Automated system for tech support is not user friendly. Have not heard back about "repairs." TV should be replaced or my money refunded. After buying samsung products for 20 years will look to other brands.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LadCxRca,
Thank you for purchasing the Samsung TU7000 TV and for sharing your feedback with us. The distortion issue may be due not connecting correctly with an external device. Please check your connection by:
1) Disconnecting and reconnecting the power cables and HDMI cables on the back of your TV, then unplug the power cord and plug it back into the wall outlet
2) If the external device supports UHD video, use a dedicated HDMI cable (4K) for HDMI video playback.
3) If a component cable is used, make sure that the colored connectors are connected to the matching connectors on the external device and the TV.
4) If you are using a set-top box, check the cable connection. The cable you need to check depends on the type of settop box.
5) Make sure that your access point is connected to the Internet. If not, disconnecting and reconnecting its power cable may be required.
6) If the problem persists, check the video output settings in the settings menu of the external device, and ensure that your TV supports the video output mode.
For detailed step-by-step instructions, please see pages 141-145 of the E-Manual: https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
Your E-Manual is also available directly on your TV: Settings > Support > Open e-Manual
To further optimize your TV's motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Samsung is committed to providing the best possible product experience, quality, and value. Please know we back this TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller like Best Buy.
Should your need further troubleshooting or warranty assistance, please reach out to Samsung Support via any of the below options:
1) Phone: 1-800-SAMSUNG / Available 8 AM - 12 AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/contact/
3) Text HELP to 62913
4) Samsung Members App
5) Facebook Messenger: https://www.facebook.com/samsungsupport
6) Twitter: https://twitter.com/SamsungSupport
7) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you soon.
~ Samsung Specialist
Average performance
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average performance and average sound. Display is good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GibuR,
We appreciate your review and feedback on the TU7000 TV's performance and sound quality. Please know we are here to help.
I recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Settings > Support > Software Update.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
decent tv
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.UN65TU7000 great size tv for the price, this will be the 3rd Samsung tv I owned, I still have my mid range Samsung 55” KS8000 to this budget rage 65” TU7000, you prob ask why compare a budget rage to mid range tv, well the KS8000 is from 2018 and TU7000 is the 2020 version, so my guess is that after these year technology should caught up by now. first about the 65TU7000 the design of the tv I thought was beautiful the bezel of the monitor was fairly thin, it’s simple setup all you need to add are the two legs that you attached under the tv. the tv also been fully updated to the latest firmware 1082, fully tested on using different applications, and playing video games for hours. now let’s see what my Pros and Con for this tv. Pros - easy installation is what I like about samsung tv for the past few years now - have the ability to setup your tv using your phone, by download loading samsung app - Operating System (OS) looks beautiful and clean - fairly slim design tv with color with a hint of black and grey. - the tv have the ability to recognize which console is being plug in hdmi (even gives the screen a logo of the console on OS) - input lag on this tv is very low. so it feels quick and snappy, a lot lower than LG tvs. - automaticity switching the tv on game mode when console is plugged in - samsung finally have apply air-play where you can connect your apple device to watch it on big screen, if you own an apple device this feature is such a huge plus! considering you won’t need to buy apple tv. Cons - while the design of tv is fine, I was thrown off of how the color of the feet of the tv was way off from the main body, it came with light grey colored plastic feet, and it just look weird after the installation - the OS of the tv was still slow even after the latest firmware was installed - 2 hdmi input was a big let down it’s kinda hard to decide which one to plug since most people have more than 2 hdmi devices in their homes. - about apple air-play the application also then to lag when you transfer a video from your phone to watch on apple air-play the video will eventually stutter and that was bothering me and had to stop the movie using air-play - not knowing if HDR is on was kinda hard for me to like this tv, the tv also just doesn’t give me that vibrant color I would hope for during HDR mode, made me question if HDR was even activated until I saw on picture setting that is indeed on HDR - picture quality I thought was ok, seems to be on the softer side, colors like was mentioned above wasn’t as vibrant as I would hope, the black level was also weak, this will show when you watch movies with black bars on them, the black bar doesn’t look black at all. was hoping for more advance setting for the picture quality but i’m glad that I didn’t not see any cinema effects section during the settings. was hoping that these 2020 tv would be better that would have better technology, I was planning on replacing my samsung KS8000 in the bedroom to this, but after spending time on this my 3 year old KS8000 pictures quality still beats this tv, it might not have the latest features that this TU7000 have but the OS of my 3 year old tv is way faster than this 2020 model, the KS8000 also have much better black level, TU7000 back lighting is not that great, I think this 65” TU7000 is a great tv for those people that doesn’t care or pay attention to things that I listed but only cares about having the 65” size in their house. gaming on this tv is prob the only plus for me, it runs great you can feel the low input lag helps , but even gaming with HDR wasn’t great at all, colors just wasn’t poppin as I would hope. run as good as my 55”KS8000, overall I think for the price and feature it has is still worth the purchase, but i’d only recommend this tv to those that doesn’t care about little features it might have, for this people that colors matters then i’d recommend adding extra 100+ to get a better samsung tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Naztynestor,
Thank you for your comprehensive review of the TU7000 Crystal UHD Smart TV.
We value your feedback on the input and stand design and will share it with our internal teams.
To optimize the smart TV performance, please try Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
Please also check that your TV is running the latest firmware.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for conveniences.
Select Settings- Support- Software Update, then select Auto Update.
If you still experience issue with AirPlay app, or need further assistance with image quality adjustments tailored to your preferred viewing experience, please reach out to us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
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4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
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-Samsung Ambassador