Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Great Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As of right now we are very happy with this tv. The only disadvantage is the remote buttons could be larger on the key buttons. The largest buttons are buttons that you rarely use. The remote for your smart phone is pretty good though. We did curbside and it was amazing. Wish I could always shop like that.
I would recommend this to a friendInterface
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung's interface is a little frustrating. Not user friendly. I can't airplay using my Android or computer. These devices aren't old. It works decent with Apple Airplay. Some of my favorite apps are missing in the store. Samsung TV is a free and had about 200 channels that can be live streamed. That was a pleasant surprise. Picture doesn't blow me away, but is nice.
I would recommend this to a friend- Pros mentioned:Picture quality
samsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good tv for the price. sound is excellent and picture quality is good
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Priced appropriately for 65 inch 4K Samsung television.
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for a good value price. Definitely recommend.
I would recommend this to a friend - Pros mentioned:Picture quality
Very nice picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There can be lag when watching recorded movies from DVR. Great picture.
I would recommend this to a friend - Pros mentioned:Picture quality
No title
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it during thanks giving. But just after 4 days during cyber monday you gave a 3 minth apple tv subscription with it. Would have liked to get it too. You should have kept it for both cyber monday and thanks giving. But otherwise the tv is good and best buy service was also good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Anup:
Thank you for purchasing the Samsung TU7000 TV. Your new TV is engineered with a fast and powerful processor, able to accurately upscale content from all connected and streaming sources to stunning 4K resolution.
If you should ever have concerns or questions regarding setup, function, features, or settings, please know that Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture qualityCons mentioned:Volume
High hopes
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture, not so user friendly as other tv's like LG. Volume is no good. You cant hear what is being said, but background music, sound effects, etc. are way too loud. I bought soundbar for it. Same issue. Nothing i do fixes this. You have to constantly turn up and down to not anger neighbors. Its just not right. What a let down. I give one star because of picture quality. Other than that, the tv is not worth it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We are very sorry that you are not satisfied with your Samsung TU7000 TV. We appreciate your feedback on the volume and have a few troubleshooting tips that should help resolve your issue.
Your TV has several volume features you can enable/disable/adjust that may help resolve your issue.
1. Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.
2. Adaptive Volume automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.
3. Several Sound Modes are available to meet your personal preferences: Home > Settings > Sound > Sound Mode.
4. The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Settings > Sound > Expert Settings > Auto Volume = On
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If the issue persists, please reach out to us so that we can provide further troubleshooting. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Good TV great image
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the price. Image quality is very good.
I would recommend this to a friend - Pros mentioned:Price
Nice buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the price. Easy to set up like all Samsung devices
I would recommend this to a friend - Cons mentioned:Internet connectivity
Bad internet connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Internet won't stay connected which makes the smart TV just a TV.
I would recommend this to a friend - Cons mentioned:Volume
So disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The programing of this TV sucks. It is all jumbled also if you are connected to a cable box sometimes it comes on sometimes it doesn't. The volume on their TV is now load at all you will ha e to get a sound bar on yih volume is always going to be on 75+. I wish I could get something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChinaDoll:
Thank you for purchasing the Samsung TU7000 TV and for your review. Your thoughts regarding the interface, connection with a cable box, and volume is important to us and will be shared with our internal teams.
Most cable and satellite boxes can be connected with HDMI. If your cable box has component connections, the first thing you may want to do is contact your cable company and see if there is an upgraded box available.
1) Make sure the TV and cable box is turned off.
2) Connect an HDMI cable to your cable box’s HDMI out port, which should be located on the back.
3) Connect the other end of the HDMI cable to any of the empty HDMI ports on your Samsung TV.
Your TV should automatically recognize that you connected a cable box and not only switch to the source, but change the name of the source to the name of your cable box.
I am sorry to hear that you are experiencing issues with low volume. One possible cause for the low volume is the source. Some sources have their own volume control which might be set too low.
We recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test.
Another way to check the source volume is to test an internal streaming source like Netflix or YouTube to compare.
You may also select from several Sound Modes and advanced settings to meet your personal preferences. Press the Home button on your remote, and then navigate to Settings > Sound > Sound Mode
Should you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Price
Working great so far.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far working great, got it for a great price, so I'm happy with it.
I would recommend this to a friend Christmas “tops” the pandemic!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this as a Christmas present for our son-in-law. The price made this TV something we could not turn down! Plus, the salesman was phenomenal! As the TV was too large to take home in our car, arrangements were easily made for the TV to be picked up on another day. Amazing service!!!
I would recommend this to a friend- Pros mentioned:Picture quality
Great family tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality for the price easy to use very happy with product
I would recommend this to a friend - Pros mentioned:Picture quality
Clear picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV brand and picture quality!!! Planning to purchase another one.
I would recommend this to a friend - Pros mentioned:Picture quality
Just wish it had more HMDI ports
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy for the price and the picture quality is great. No issue so far.
I would recommend this to a friend Poor Operating System for Apps
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung operating system is really poor. First, it is hard to navigate. I also have a TV with Roku and it is so much easier. With the Tizen OS it is so sensitive that when scrolling between apps it doesn't move for a few seconds and then skips 4 apps. Second, Samsung doesn't keep their apps current. You can't get the NBA app so you can't subscribe to their package. It seems they want to control it rather than let you have the apps you want. There is nothing so special about the picture quality for the same class TV that justifies a poor operating system heavily controlled by Samsung. Avoid all Tizen TV's.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RegretbuyingTizen,
We appreciate your feedback on the Samsung TU7000 TV. Please know we are here to help.
First, I recommend updating your Firmware. To do so, go to Settings> Support> Software Update.
Next, you may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
Currently, the Samsung TU7000 does not offer an NBA Pass App. However, alternatively, the NBA Pass subscription is available on the Amazon Prime Video App.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Dark picture and sound problems
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our second Samsung 65" 7 Series in 1 month. The first developed a frequent zapping sound. Best Buy immediately replaced it. We have noticed that the replacement has had the same zapping sound but not as frequent. The picture was dark and needed adjusted to the setting of dynamic. The brightness is up as far as it goes. Hope this TV was not a mistake.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound! Also, other apps included are added advantage
I would recommend this to a friend