Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Worst tv EVER literally
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please don’t bother buying this tv it sounds nice and expensive and seems like the tv will be good but NO it’s far from that this TV is pathetic not compared to a roku this Tv is so difficult to navigate extremely frustrating to find the shows you want insanely large remote for no reason ! Wow I should’ve thought twice before buying this TV it also cracked at the top of my tv and now I have no receipt to return it my luck huh ? I’m super mad at buying this tv everyday I use it and I’m extremely frustrated not to mention that when the tv turns on you will have to wait a minute or 2 for it to connect to wifi !! It also didn’t recognize my PS4 right away ! I’m super upset I knew I should’ve just got the ROKU TV !! Samsung what a disappointing TV !!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Emerald: Thank you for sharing your feedback regarding your Samsung TU7000 TV.
The interface issue you are describing may be related to your network connection and quality.
We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
I hope this helps. Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Specialist
- Pros mentioned:Price
Great tv for a great deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was a great deal and I don’t think I could of found a better deal
I would recommend this to a friend - Pros mentioned:Picture quality
Nice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very concise and clear picture. It has exceeded my expectations.
I would recommend this to a friend Horrible Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess you shouldn't write a review based on a remote, but I felt compelled to since I hate the remote so much. I bought the TV on sale and got a pretty good price, the picture is fine at night, the glare can be horrible during the day, and depending on what you're watching the sound quality is okay. I may have to buy a sound bar at a later date. However, the remote has A LOT of buttons, which reminds me of a Universal Remote. The buttons don't light up when you push them so when I'm watching TV at night with the lights out I have to turn the lights on to see the buttons on the remote to change the channel or bring the volume up/down. I don't feel like memorizing buttons so I'll just changed to an Alexa Firestick.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LauriellelS,
We appreciate your feedback on the TU7000 TV; please know it will be shared with our internal teams.
Regarding your picture being too dark, I have a few recommendations.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to: Settings > General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV! Very happy with my purchase. It was quite difficult working with Best Buy to have the TV installed, but the installation was done perfectly once they finally got here. The technicians did a goood job.
I would recommend this to a friendGreat Value for the Money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for pretty much everything. Resolution is crisp, panel is bright, gaming mode works great, UI for the built in apps is awesome, and you can customize settings and picture modes. Ours tends to flicker a bit on occasion, but if you restart it it stops, mild irritation but no big deal.
I would recommend this to a friendPlenty of smart tv are at best buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i new a new smart tv my go to place is best buy. A product so sensitive and valuable can't be trusted from any other retailers. Best buy stocks many brands but my favorite is Samsung. Product was on display which allowed me to feel it and see it before buying.
I would recommend this to a friend- Pros mentioned:Ease of use
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv easy set up.........you don't need cable with this tv
I would recommend this to a friend - Pros mentioned:Tv quality
Good Good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All around great tv.Samsung never let's me down in the tv department.
I would recommend this to a friend Great quality TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has been great and I am huge on steaming. It could be my WiFi so I don’t want to drop a star, but as I arrow thru my remote there is a little lag. Nothing crazy, but I have been meaning to buy an additional router. This should help resolve this issue. Other than this is has been great.
I would recommend this to a friend- Pros mentioned:Ease of use
Very easy to operate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv and easy to use. Has lots of various options for channels.
I would recommend this to a friend Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got my Tv on Sale … they always got a good sale on TV’s Love my TV!!! Best Buy had my order ready less than 20mins. Curbside service was awesome, the guy was very helpful! I will be back for buying 2 mor TV’s. In the next month
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looked really big when we got it up on the wall mount. Love it!
I would recommend this to a friend - Pros mentioned:Tv quality
Not all that impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had the tv for several weeks and have had to hard reboot it several times. It’s a 65” that our son picked up for us and it is wall mounted. We do not have a Best Buy local so returning/exchanging wouldn’t be an easy thing to do.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lwilgus:
I am very sorry you are experiencing issues with your TV. You should not have to reboot your unit.
Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller. Please reach out to us via any of the following so that we can provide troubleshooting or begin warranty service.
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Price
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money!!!! Good price!!!!! Worth the money!!!! Good price!!!!!
I would recommend this to a friend My Samsung crystal UHD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything Works awesome only draw back is the amount of hdmi connections you can have simultaneously plugged into the input bay is minimal I believe it’s only 2 if I’m not wrong but other than that it’s exactly what I expected and more from the performance of the display
I would recommend this to a friend- Pros mentioned:Picture quality
Bedroom tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the picture and sound quality for the price
I would recommend this to a friend - Pros mentioned:Picture quality
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality and sound! Love it I definitely recommend it!
I would recommend this to a friend - Pros mentioned:Ease of use
Gr8 picture!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up! Remote control setup yo cable box easier than expected!
I would recommend this to a friend - Pros mentioned:Picture quality
Nice picture, overall disappointing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has pretty good picture quality for the price. I think that is why the reviews must be so high. It's nice that I can watch Netflix and other streaming platforms on it (though Roku does a much better job of that). That being said I definitely would not recommend this TV to anyone. It has only 2 HDMI ports, even less than the $100 TV I got back in college. It has this pretty annoying feature that you cannot turn off where it switches inputs anytime one of your devices turns on. For example if you have a Nintendo Switch any time you dock your Switch the TV will change inputs, exiting whatever you were watching. The remote can be pretty laggy; I guess you are meant to use the phone app instead (which doesn't include a keyboard for some reason). Overall, I think you can do better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dylan:
Thank you for purchasing the TU7000 TV and for your review. Your thoughts regarding the number of HDMI ports and your user experience is important to us and will be shared with our internal teams.
Anynet+ controls external devices that are connected to the TV via an HDMI cable, and will turn on/off when you turn the TV on/off.
To turn off the Anynet+ function of a device connected to the TV, turn off the Anynet+ (HDMI-CEC) function of the device.
Go to: Settings > General > External Device Manager > Anynet+ (HDMI-CEC)
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Should you ever have questions or need help with TV features, specs, or operation, we are here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions