Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Its fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its fine for a TV. The display looks good. Size is great. I'm a little disappointed in the lag when switching between the apps. But I guess that's normal. I thought we were further along than that but okay. But if you are going to have cable or roku or whatever then none of that matters. Also easy to cast to. I'd recommend it.
I would recommend this to a friendGood, not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this TV to replace my 55" Samsung NU6900 i bought about 2 years ago. The 55" was and still is amazing and is now my bedroom TV. The TV had some problems but I just thought it was first time kinks. The picture was good, not great. Did not really see much of a difference between my old and new set. The main problem is that the OS (Tizen) that comes with the TV is not optimized for the processor. This make navigating and streaming almost unwatchable. It is not a problem of my internet as I have gig speed and hard wire most of my components. Its a shame because I had high hopes for the TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mattymarcilson,
I am sorry that you are experiencing lag when navigating and streaming on your TU7000 TV.
Have you tried Device Care option?
Go to Settings > Support> Device Care > Start Device Care.
This service checks memory and frees up unused cached memory and closes background apps.
I hope this helps to solve your concerns.
If the issues persist, please reach out to Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
-Samsung Ambassador
- Pros mentioned:Picture quality
Image is good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.image and colors clear ,,good for small living room
I would recommend this to a friend Daylen!! ⭐️⭐️⭐️⭐️⭐️
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daylen was a pleasure to spend time with while deciding on the tv we were going to buy. He was very knowledgeable about each product and answered all of my many questions. Thank you Daylen for all of your help!
I would recommend this to a friendLove it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the same TV last year, but my daughter decided to play tag with the TV. Made the mistake of not having it under warranty, and just missed the Manufactures warranty. Not this time :)
I would recommend this to a friend- Pros mentioned:Picture quality
Nice pic for the money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice pic and good size for the money, is good for gaming.
I would recommend this to a friend - Cons mentioned:Internet connectivity
Needs work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly having to reconnect internet looks like it’s a well known problem. It’s a bit annoying but it’s my understanding they are working on an update remote could be nicer feels cheap and doesn’t glow or have a backlight. Otherwise would be 5 star
No, I would not recommend this to a friendBrand response from Samsung
Posted .LonestarLunker:
Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry that you are experiencing internet connection issues. You may want to go through these steps to check your network connection:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
We also appreciate your feedback regarding the remote and will share it with our design teams.
For further assistance or service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Easy installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy installation and great picture i would recommend
I would recommend this to a friend - Pros mentioned:Picture quality
Good TV when it Worked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 month in on the TV and it has worked for a grand total of 10 days, we have been awaiting Samsung repair for 2 weeks. At this point would not suggest this TV. For the short time it worked picture was great, although the Operating System can feel clunky and takes time to learn it. The Samsung TV Channels are a nice one to have, alhough the channels are not regular favorites.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi HPFandad,
I am very sorry that you experienced issues with your TU7000 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience.
Should you have any issues with your TV after service is complete or want to check on your warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
Thank you for being a part of the Samsung family.
~ Samsung Advisor
- Pros mentioned:Picture quality
Overall great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, great look still learning all the features
I would recommend this to a friend Biggest Bang for your Buck
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded this from my 2009 Pioneer elite, feels like I took a step into the future. Very very very happy with this TV. So far I love everything about this TV. I was in a AV technician for seven years putting up all kinds of new technology In this TV does me just fine
I would recommend this to a friendGreat value for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I believe this TV is a great value for the money. My only negative comment is in regards to unit only having 2 HDMI ports. I have had to purchase a separate device to add more HDMI ports in order to connect more devices beyond cable and sound bar, such as Blu-ray player and Apple TV.
I would recommend this to a friendGreat TV if your on a budget
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for 2 years and honestly It's a little slow but it hasnt died one me and it being a basic 4k tv honestly you get what you've paid for it's ok just not perfect.
I would recommend this to a friend- Cons mentioned:Interface, Remote control
Terrible mistake. Slow and difficult to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow and buggy. Interface sucks. Hard to type using remote on a slow interface. Remote is cramped and sometimes doesn't register presses. YouTube wont work 60% of the time. Cannot cast youtube to it at all. Google cannot tell it to search for anything on youtube. Samsung smart things is difficult to set up. I wish I didn't buy a samsung tv and would return it but I spent hours mounting it to the wall and cannot be bothered taking it down then hiring a truck to return it to bestbuy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Pyjammez,
I am sorry that you are not completely happy with your experience.
Please try these steps to optimize your Smart TV performance:
Go to Settings > Support> Device Care > Start Device Care.
If your other apps are working, the issue may be with YouTube, not with the TV. Please contact YouTube for further assistance.
I have included a link to our SmartThings setup guide for your reference:
https://www.samsung.com/us/support/answer/ANS00078933
Should you ever need further assistance, please contact Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (Ask for TVs)
Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver best-in-class products and service.
- Samsung Ambassador
Samsung 65" Class 7 led 4K Smart Tizen TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy for the money. I read reviews on this model and customers said sound could be improved. They were right. i am 75 and hard of hearing. I purchased a sound bar. Solved my problem. TV does a lot more than I need. I would buy again.
I would recommend this to a friendNew TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a 65” TV for my husband as a surprise gift. Best Buy delivered it on time and in good condition. We are really happy with the quality and price of the TV, as we are with all the products we buy crom Best Buy.
I would recommend this to a friend- Pros mentioned:Ease of use
Great tv for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to setup and works great. I very nice tv.
I would recommend this to a friend - Pros mentioned:Picture quality
nice picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture shows a surreal view and sound is great.
I would recommend this to a friend Good experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung TV was a good choice. So glad I went into the store instead of online because the help was more personal. The Geek squad did a wonderful job of installation and offered some suggestions also. Planning on coming back soon to buy an iPad.
I would recommend this to a friendTerrible quality control
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The OS is trash. Extremely slow, and the WiFi module just won’t work unless I unplug the power and plug-in again. Imagine every time you want to watch TV you have to go to the back of tv and unplug it first. Terrible quality control.
No, I would not recommend this to a friend