Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Excellent TV for visually impaired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a completely blind consumer. And for me. This TV has exceeded expectations. With the accessibility software. Overall great purchase and so far so good. Have not tried the smart features yet. Will do that in the future. I like having Disney+ built-in.
I would recommend this to a friendSo far ok.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unboxing was very nice, feet popped right in , only thing was accepting the terms and conditions part, where it would say there was a network delay,so after the initial first setup I had to reset it to factory , after that I was able to finish the setup of the tv, so you can have access to the apps.
I would recommend this to a friendHappy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to replace my tv that I've had for over 10 years. I am old school, therefore want a tv to truly enjoy watching without the need for any high tech devices and/or skills, The tv that I purchased provides me this while also providing other options should my interest change in the future.
I would recommend this to a friend4K TV no 4K cable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good. Disappointed that there is no 4k cable companies so not able to enjoy the full depth of Ultra 4K. Streaming still doesn't have a lot which either. So waiting for the day we can enjoy the Ultra 4K
I would recommend this to a friend- Pros mentioned:Price
Great price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you great job good price********************
I would recommend this to a friend Very satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband and I Are loyal Best Buy customers. Over the years we have purchased everything from small appliances, telephones, and large appliances and tech. The sales person was so nice and informative.
I would recommend this to a friend- Cons mentioned:Remote control
Wouldn't recommend!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't recommend this TV. I was told the picture was as good as the QLED but it's definitely not! The picture isn't very clear and it's glitchy. The remote is "old style" and doesn't work as well as the newer ones.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Love my samsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We always buy samsung. Love the brand. Great picture.
I would recommend this to a friend - Pros mentioned:Picture quality
Great picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, sound and quality. Was easy to set up.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung 65
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv but it will stop working in a couple of years. I've owned 3 samsungs and they all went bad in that time frame with no moving or anything of the sort. I hate it because i loved this tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kristy,
We are sorry to hear you were not completely satisfied with your Samsung TV. Please know we are always here to help, and we could have assisted in providing settings adjustments to possibly resolve any issues you were experiencing.
We appreciate you being a part of the Samsung family and hope you give Samsung TVs another try. Please know that we are always here to help if you have questions or need assistance. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
- Pros mentioned:Picture quality
Good Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got as an offer it’s a great quality for the price
I would recommend this to a friend - Cons mentioned:Reliability
Tv stinks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Samsung tv 8/1/21 and it just quit working on 11/30/22. Really Samsung!?!? I have a Beat Buy brand tv that has outlasted these name brand tv’s. So angry about this!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MicheleR,
I'm very sorry to hear that your TU7000 TV is no longer working. Please know your feedback will be shared with our internal teams.
If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
pretty nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality, sounds echoy with sound bar though..
I would recommend this to a friend - Pros mentioned:Picture quality
Good tv for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the picture on my 65inch it's vivid and bright
I would recommend this to a friend I Love Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I didn’t rate the TV 5 stairs is because of the sound. The sound of the TV is really low. The volume level has to be at 50 to get anything good from it. The good thing I got for the bedroom so I barely use it.
I would recommend this to a friend- Pros mentioned:Picture quality
Ok TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We originally bought this model, however it was damaged on arrival. BBY was quick to help rectify the issue and replace with a better model. I did check out this model in store though and all around looked to be a good TV. Good picture, good performance.
I would recommend this to a friendBrand response from Samsung
Posted .A3ARMS:
Thank you for purchasing the 2020 TU7000 4K Smart TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD. If you are experiencing any issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
A3ARMS
Could have been delivered sooner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the TV, but the original one was defective and we had to wait for a new one. That took almost a week. However, I saw that the same TV was at the warehouse and wondered why that couldn't have been delivered sooner? The techs that installed both TV's were nice and we didn't have any issues with them.
I would recommend this to a friendCheck how many hdmi ports do you need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been buying Samsung TVs for years now and really like them but I got a little disappointed with this one because it only has two hdmi ports (doesn’t make sense) most of people have more that two devices connected to the tv, so end up buying a hdmi splitter. Other than that I like it so far.
I would recommend this to a friend- Pros mentioned:Picture quality
Great picture, Menu Lags
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for our DEN, the menu lags behind remote commands, and the motion of the display makes me dizzy! Great picture, but the lag in interaction makes it almost not worth it.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Johnnybizzle,
Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding the motion quality of your TV.
For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Good for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV, has all the apps you would want, color is ok. I have noticed that at each of the four corners, the brightness seems to not match the rest of the color. It is fairly slight but enough that you notice it. Not a deal breaker, for the price of the TV.
I would recommend this to a friend