Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
NON Hearing Aid Capable!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Television seems to be working great. However, I specifically chose this brand as it said online and in-store that it was bluetooth capable for hearing aids. Both my husband and myself wear hearing aids and were looking forward to being able to connect with the tv. But, to our surprise, our hearing aids are not compatible as they do not have something called AD2P??? Very upset and our only resolve is to pack up the tv and return it to the store. If you go online to Samsung's information about this tv, there is not ANY information regarding this need. I never would have purchased the tv if I had know
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JudyJ,
We appreciate your feedback on the Samsung TU7000 TV; it will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week.
LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
- Pros mentioned:Tv quality
This television does not last
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this television to replace a 10+ year old Plasma panasonic tv that was on its way out. I purchased this Samsung TV since it fit the bill of items that I wanted: 4K, HDR, UHD, Smart TV. The price was great and so I purchased it happily. For the 1st week it worked great, set up was easy and the interface was superb but less than 2 weeks into purchase I woke up to a TV that simply would not turn on. Everything else from my blu ray player to my surround system would work but the TV was dead. We also had no power outages or lightning strikes that could have caused it to die. After troubleshooting with both best buy and samsung I bought it back to the store and exchanged it for another one thinking I had a dud...guess what happened less than 2 weeks later? Yup another TV that would work fine the day before and be dead the next morning. I ended up taking back my second UN65TU7000FXZA any paying more for an LG TV to replace it. Needless to say I will never be purchasing a Samsung TV product in the future. I am highly disappointed in the quality of product Samsung is putting out these days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sunny813:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Again, my sincerest apologies. We hope to regain you as a customer in the future.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Already bought
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband bought this using his best buy account and reviewed it, then we had our accounts merged, and all his old purchases are showing up on MY review page, so I'm re-reviewing so-to-speak to get the points.
I would recommend this to a friend- Pros mentioned:Picture quality
Hard to navigate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful big screen, good definition. However, found it frustrating to program. Always defaults to Samsung channels…difficult to get to major networks. Does not stay where you left it. Tricky to find desired sources.
No, I would not recommend this to a friend - Cons mentioned:Volume
My T.v
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year old and having problems Losing volume every once in a while and the chicklets that appear when you know your t.v is going and my t.v isn't even a tear old
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate you letting us know about the issues you are having with your TU7000 TV. Please know we are here to help.
If you are experiencing inconsistent volume, I recommend turning on the Auto Volume Feature. The Auto Volume feature automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > Sound > Expert Settings > Auto Volume = On
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If you are having display issues, I recommend running a Picture Test to ensure that it is the TV and not an external device causing the issue. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test.
If you continue to have issues, please know that we back this TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Great buy for a Smart TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV set gives me more than I thought it would. Connects to the internet with no problems and gives me channels that are on cable. So why pay for it when you get lots of channels with Samsung tv app.
I would recommend this to a friendApprove purchase
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. I have had no issue with this TV. I love it. I purchased a Samsung before this one in 2011 and still have it! I just thought it was time to update my TV. I highly recommend this Smart TV.
I would recommend this to a friendGreat TV brought it for my daughter house warming.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always like samsung products still have a 65 inch plasma that I brought over 10 years ago still hands down the best TV. My daughter moved away, had to get her a house warming gift. Went to consumer report to research and like what I read.
I would recommend this to a friendGood Brand!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not start using this 65” T.V. yet. I am waiting for my TV stand to come. I am sure it will be fine because I have the same brand in my living room in a 75”and it plays very well.
I would recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Internet connectivity
Nice…but
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Horrible to try to connect to the internet. I will never get a Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cascur,
It's unfortunate to hear about the issues you are experience with internet connectivity. We truly appreciate your feedback and want you to know that we are here to help you.
If you’re experiencing issues with the Wi-Fi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router, so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Settings > Support > Software Update.
You may want to enable automatic updates for convenience.
Go to Settings > Support > Software Update, then select Auto Update.
If you continue to have issues please contact so we can further troubleshoot the issue. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Great Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, the TV is great. Had to purchase a thumb drive, download an update and install it on TV for it to work though. That was a bit frustrating but worth it for price and functionality once working properly.
I would recommend this to a friendBooo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed that i was not explained about my warranty a d how it hardly covers much. My computer has not been used much and it is already not working i should've brought it in sooner but it is what it is
I would recommend this to a friendGreat Overall
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my tv, I just doing my review after two years, and overall the tv it been doing excellent… Just until my kid broken the screen :D Would be buying another for sure
I would recommend this to a friendGreat HD picture!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman we ordered from , Michael from Wisconsin was extremely helpful and friendly! We are an older couple and we were not sure what we should order, and he helped us through everything. We really appreciated it. Thank You Michael,
I would recommend this to a friend- Pros mentioned:Picture quality
Internet TV soso
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture great, sound good (have a sound bar so makes it great) but when trying to stream tv (especially news) it gets stuck. The browser used is not exceptional so even if your wifi is excellent there will be a problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi 4Mkc,
Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding your apps not functioning as needed.
If your apps are freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
Please also check that your TV is running the latest firmware version. Go to: Settings > Support > Software Update.
If you need further assistance, please know that Samsung Customer Support is here to help via any of the following options:
1) Phone: 1-800-SAMSUNG / Available 8 AM - 12 AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/contact/
3) Text HELP to 62913
4) Samsung Members App
5) Facebook Messenger: https://www.facebook.com/samsungsupport
6) Twitter: https://twitter.com/SamsungSupport
7) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you soon.
~ Samsung Specialist
SmartThings!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Software included is pretty cool. I can turn on my TV using the Samsung SmartThings app and I can be across the house. I can also control the TV through the app with Netflix/Amazon Alexa/Hulu. Very impressed with the software.
I would recommend this to a friendGreat TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to replace our 60" TV during the corona shutdown and couldn't be happier with the 65" Samsung that we purchased. The pick up from Best Buy went smoothly and the set up was easier than we anticipated. Very happy with our purchase.
I would recommend this to a friend- Pros mentioned:Picture quality
OK TV for the price, but with disappointments
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed by the software, which is very buggy and lags too much. Also, the user interface is not easy, there is a lot of learning along the way. The Image quality for HD is good, but HDR streaming is terribly dark, you have to crank up all the contrast enhancement which doesn't do a good job at all, and you can't turn the HRD off. Also, when I turn the TV on with live TV, it freezes all the time, and sometimes I have to restart the TV twice. I have updated the firmware, reset the TV to factory settings an all sort of thing, but that doesn't really change. It's and Ok TV for the budget, but expect to have some disappointment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BBY
jmgg2019:
I am sorry that you are experiencing issues with your apps not functioning as expected. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps.
There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings
I hope this helps. Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
FIVE STARS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have found this tv has surpassed what i expected --was delivered ontime- and in good condition--the delivery staff were very helpful and polite--overall a very good purchase--THANK YOU BEST BUY
I would recommend this to a friendNeeds some tweaking before I’d recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on this tv has a bit of darkness to it. It’s nothing that can be adjusted through the tv’s adjustments. I would’ve exchanged it if it wasn’t for the fact that I am handicapped, got sick, and had a death in my immediate family which caused me to run over the time to bring it back. The price is good and I always liked samsung products which is what drew me to this particular tv. I’m not in the position to spend thousands of dollars for one. All in all it’s ok. I’ve been reading that samsung may do an over the air update which is supposed to address this problem. That would be great and then I’d definitely give it 5 stars. Bottom line is, check out some others until this problem is fixed.
No, I would not recommend this to a friend