Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great value with a sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good picture but the sound isn't very loud. Even switching to amplify the sound level is inadequate. If you are using a sound bar anyways this is a great value.
I would recommend this to a friendBrand response from Samsung
Posted .Suga:
Thank you for purchasing the Samsung TU7000 TV and for your review. I am sorry to hear that you are experiencing issues with low volume. One possible cause for the low volume is the source. Some sources have their own volume control which might be set too low.
We recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test.
Another way to check the source volume is to test an internal streaming source like Netflix or YouTube to compare.
You may also select from several Sound Modes and advanced settings to meet your personal preferences. Press the Home button on your remote, and then navigate to Settings > Sound > Sound Mode
I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
The Greek Squad Agent is Super Awesome!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Greek Squad Agent have Outstanding Customer Service!!! He delivered my TV on time before time. He is very professional and did an Excellent Job!!
I would recommend this to a friendBest Buy ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Escarlin was knowledgeable, patient and very informative when I went to buy my tv. She hooked me up with a credit line application and set me up with delivery. I’d give 100 stars if possible. Thanks!
I would recommend this to a friendOutstanding picture, lots of great Apps
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sales Rep. did an outstanding job. I informed the sales Rep. of the type of Television that I saw on line that I wanted to purchased, they showed me the television and the sale was completed in less than 15 minutes.
I would recommend this to a friendExcellent Choose!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! This was one of the best purchased. I have made this year. At, first was very concern buying the TV, After reading some of the reviews, But It was a great decision for me. Just love It!.
I would recommend this to a friendGreat product, great price, and love Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy all of my electronic products through Best Buy because I like how they treat their customers. Husband wanted 65” TV and I like Samsung TVs. Easy choice — Quality of Samsung, great price at Best Buyprice. Easy set up!
I would recommend this to a friendGreat! But the volume..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a wonderful tv. I do notice the volume seems a little low especially with older films. Wish it was louder. I will now probably have to invest in a home audio system. But again, overall good buy.
I would recommend this to a friendGreat TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large size, great quality, good selection of apps, plus it has apple airplay and Samsung tv plus for free channels. It can lag slightly when opening apps but it’s not too noticeable. Would highly recommend.
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung 65” review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on it is great, but it has trouble connecting to WiFi. I have to restart the tv in order for it to connect and it’s inconvenient each time I have to do it. Laggy when navigating through apps as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hugo:
Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry that you are experiencing internet connection issues. You may want to go through these steps to check your network connection:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
You may also want to optimize the smart TV performance by running the Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
For further assistance or service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great product and professional mounting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with my new Samsung TV The size and picture clarity are perfect We used the Geek Squad to install on a brick wall and they did a fantastic job. They were very professional and knowledgeable
I would recommend this to a friendMs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great and easy experience! Tifanny came up to me and asked if there was anything she could help me with. She was so knowledgeable and helpful!
I would recommend this to a friendFirst smart TV, overwhelmed with how great it is
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had never owned a smart TV and much less such a big one. This viewing experience has been amazing, to say the least. Researched several TV options and ended up choosing this one. Haven't regretted it one bit!
I would recommend this to a friend- Cons mentioned:Reliability
DOnt buy this TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke down after 22 months - power does not come on
No, I would not recommend this to a friend No issues
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I had no issues with this. There are some things that could be better, but you get what you paid for. There is some considerable lag in the menu, or when using the keyboard. For the most part it does its job. I'm not a TV expert.
I would recommend this to a friend- Cons mentioned:Remote control
Cant use bluetooth for airpods was defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth doesn't work for AirPods is defective and also the remote control get stuck sometimes
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Abezzzz,
I'm sorry you're experiencing issues connecting your Airpods to the TU7000 TV. Please try repairing your Bluetooth headphone with your TV.
Go to Settings > Sound > Sound Output > Bluetooth Speaker List.
Also please make sure both the TV and your Airpods are up to date with the latest Firmware. TO update your TV, go to Settings> Support> Software Update.
Some things to keep in mind when using Bluetooth headphones:
- You can only pair one Bluetooth audio device at a time.
- You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature (also called Surround) or TV SoundConnect simultaneously.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with it. I am not tech savy, but found it easy to connect to the internet. I do wish it came with an instruction manual instead of having to go on line to find it. For me the sound is not quite as clearD as I like.
I would recommend this to a friendDisappointing
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is terrible - i raised the volume all the way and did not sound loud at all. I have to connect a blue tooth speaker.
No, I would not recommend this to a friendThe picture is great, the apps are clunky.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the better looking TV's. If not the best for the price. However don't expect much out of the smart features. When they work, they're good. But sometimes they don't. Nothing a good Roku, Apple TV, fire stick or whatever your preferred flavor of device can't solve.
I would recommend this to a friendGreat Shopping Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service from the customer service saleman. Great variety of television products with very good prices. Sufficient inventory on hand. Fast and efficient credit card approval
I would recommend this to a friend65 in tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to upgrade the television in our home. My husband had been talking about this tv for some time. When I saw it on sale for Father's Day, I jumped at he chance to purchase it for him.
I would recommend this to a friend