Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Decent tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The size and functionality is good. Wish picture was.a bit more sharp and more pop but for the sale and value it is a good TV. I would of paid a little more to get a better quality tv. If I would have known the picture wasn't as great as i perceived it to be.
I would recommend this to a friendClunky Interface
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV's interface can be very frustrating. The service pushes you toward ads and the TV automatically starts on Samsungs tv guide channels. For someone who just want to use apps, this is very inconvenient and makes using the tv clunky.
No, I would not recommend this to a friendSamsung Big Screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far i love the tv!!!...there is only 1 thing that is annoying...it tends to default to the samsung plus tv app instead of leaving the input on my Apple tv..but other than that its pretty great
I would recommend this to a friend- Pros mentioned:Picture quality
It’s okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted a bigger tv for my living room and everyone claims Samsung is the best. Prefer my Sony Bravia to this but still a decent tv. Sound is okay, picture is good
I would recommend this to a friendBrand response from Samsung
Posted .Crazy:
Thank you for purchasing Samsung’s Crystal UHD 4K TU7000 Smart TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD.
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
purchase of new iphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Krystal was the Best Buy associate who assisted me in the purchase and transfer of previous phone info. She was knowledgeable and so extremely helpful and patient. Everything was accomplished without and problem.
I would recommend this to a friendgreat deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.probably the best deal I have ever landed on a TV. Samsung really killed it with this affordable huge TV. I would not recommend it if you're looking for 120 fps gaming but its great for 4K movies and shows!
I would recommend this to a friendTurn on and Off sound bar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing i don't like this tv my sound bar every time i watch a movie it just plays the music but no people talking i have to turn of the soundbar and turn it backon in order to here them talking when movie plays
I would recommend this to a friendSales and service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service while in the store fast prompt knowledgeable better than excellent service from the delivery team so friendly so quick to ask what we needed and where we needed it
I would recommend this to a friendGreat picture quality for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the tv about 2 weeks ago and as usual, Samsung did not disappoint. We expected to purchase a smaller set, but the price of the 65” was too good to pass up. We definitely got more value for the price.
No, I would not recommend this to a friendVolume issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For about a year and a half I had no complaints but sometimes when we turn the volume too loud it gets a little scratchy. BBY said it’s because of a thinner screen so we purchased a sound bar with it.
I would recommend this to a friendPerfect choice for streaming or cable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second of this model I have purchased...One for the family room used on a stand and one for the living room wall mounted! Samsung never disappoints!
I would recommend this to a friendGreat Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung 65” tv was a great buy for the price. I really like the features , and operation of this unit. The speed of the processor when turning on the Unit is instant compared to other tv’s I own.
I would recommend this to a friendNice TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV for a family member and they love it. They don't need all the fancy bell and whistles, but this TV still has plenty to offer
I would recommend this to a friendGreat value for a Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this 65" on sale and it is worth it. I'm not a tech nerd so I don't care if this is not a OLED or QLED or XLED or LMNOPLED. It does the job. Only gripe I have is the remote control. Seems cheap for a Samsung.
I would recommend this to a friendGreat value tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for Samsung’s entry level tv. Even my non technical wife could tell this was an upgrade over our 2019 6 series. Only 2 hdmi ports which is no issue for us but something to consider.
I would recommend this to a friendlove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A solid pick to add to my ongoing quarantine experience. The only design flaw is I wish the legs were more adjustable, but I like that I can turn it off with my Alexa device which is a nifty feature.
I would recommend this to a friendSamsung 65 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, mainly we like the smart functions a like navigating through different Chanel’s, smart remote control, auto light adjustment..etc
I would recommend this to a friendExcellent screen quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box buy. The bottom of the TV was scratched up, but otherwise it works perfectly well. The quality of the screen was a big update from our 4K TV that is 5 years old!
I would recommend this to a friend- Cons mentioned:Remote control
Eh, get insignia instead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an ok tv. Things pop up when I’m watching regular tv and it’s so annoying. I can’t install Funimation so that’s another thing that bothers me about this tv, and the remote. I hate the Samsung remote!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Angela:
Thank you for purchasing the Samsung TU7000 TV and for your review. We appreciate you sharing your thoughts regarding the remote and will share your feedback with our teams. I am sorry to hear that you are not able to download apps to your TU7000 TV.
Please try the following troubleshooting steps:
Go to Settings > Support> Device Care > Start Device Care.
This service checks memory and frees up unused cached memory and closes background apps if any.
We also suggest you check your internet connection:
1. Use 5G WiFi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
I hope this helps to solve your concerns. If the issues persist, please reach out to Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Big and pretty!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for a great price!! Sales associate very knowledgeable and made purchasing a breeze. Came back to pickup and associates loaded on to vehicle. Always have a good experience with Best Buy.
I would recommend this to a friend