Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Great tv at a reasonable price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy I bought at Best Buy. The delivery guys mounded it for us and set it up to use our WiFi. Also taught me how to use the remote to get lots of free channels. Love the job they did. Thanks Guys !!
I would recommend this to a friendGreat Service & Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Local Service at the Redding Ca Store is excellent Aaron and his staff Got it Delivered out of area on time and as expected Several years of Great Service and Product
I would recommend this to a friendTv watching
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excited to get it set up and start watching it. It’s in storage right now being that my move in date is 24 th of December and the spectrum cable won’t be able to come install until after Christmas
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung -65" Class 7 Series LED 4K UHD Smart Tizen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture just don't like the light spots when the TV i on a black screen it doesn't effect the quality of the TV picture as you watch you shows or gaming.
I would recommend this to a friendBrand response from Samsung
Posted .JUAN:
I’m sorry for the difficulties with your TU7000 TV. We understand your frustrations, and are here to help.
Please give us the chance to gather additional information from you so we can troubleshoot this issue.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Advisor
Love this TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Superb sound. Everything you’ve grown to expect from a Samsung product. Curbside pick was a breeze and was much quicker than we’d thought it would be. Best Buy gets A++
I would recommend this to a friend- Pros mentioned:Picture quality
Good quality !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this tv for 2 weeks now. There’s a problem when playing YouTube and Netflix. It freezes all the time and I have to turn it off and start it back. The pictuRe quality is nice. I am going to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rasek:
I am very sorry for the color issue you are experiencing with your TU7000 TV. Please make sure that your TV has the latest firmware update.
You can find the update at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/
Should you need further help with this or any issue, please contact Samsung Support and a representative will gladly assist you. You can reach us at 1-800-SAMSUNG.
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Warranty Worth The Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After four years the picture tube started to go on my last television. The TV warranty I purchased was very beneficial in getting a brand new replacement.
I would recommend this to a friendGreat Delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery team was fast and did exactly what I needed. They called prior to arriving and when they were outside my door. I appreciate feeling important as a customer
I would recommend this to a friendMake sure the size is right...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome...great for my kitchen...party central! I am a Samsung customer for years..this one did not disappoint...on wall for years to come, I hope!!!
I would recommend this to a friendBest Buy - Best Results
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As usual, the service was outstanding. Needed a DVD player and didn't know what was best for me. Asked Tim in El Cajon store and with his knowledge got exactly what I needed. Service and product was great. Thanks.
I would recommend this to a friendNice For The Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent picture.nice TV for the price. Set up was a little frustrating but we got through it. Not as user friendly as the two LG TV’s we purchased recently. Can’t say that I’d buy it again since the LG seems to be a better TV at the same price point.
No, I would not recommend this to a friendBest TV I've ever had
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I especially like the game mode with my ps4, and I'm sure I'll like it more when I upgrade to the ps5. The best secret feature I like is how easy it is to stream the screen of my Samsung Note 20.
I would recommend this to a friendgreat tv great pic
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sales associates were extremely helpful !! took me through all the tv features and also helped me find best wireless speaker system for it All in all a great customer experience thank you !!
I would recommend this to a friendSamsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy came through again and without disappointment we found a 65” Samsung TV for our entertainment purposes. Thank you for providing excellent customer service.
I would recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Reliability
Hands down, the worst tv I've owned.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture and sound is great.... when it work. I've had this TV for a week now and have only had issues. Any time it turns on after being off for a few hours it will turn on, but then not respond to any controls or show a screen. I'll then have to unplug it and reboot from scratch to start working. But now as I write this, the tv is in a never ending turning on/rebooting phase all on it's own. It only has one job to do, and it cant even do that. Will be returning asap
No, I would not recommend this to a friendBrand response from Samsung
Posted .Brandin:
Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing a power cycling issue where your TV is turning itself on and off repeatedly.
Please try a few trouble-shooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software. https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please visit: www.samsung.com/us/support/answer/ANS00062224/
5) TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to
Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the issue persists after these steps, then the TV will need service.
Please contact us so that we can better investigate your issue and assist you towards a solution or replacement.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great overall tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a pretty good tv didnt have any problems with it my one complaint is the screen is super fragile my girl threw a water bottle at me but missed me and hit my tv and it has a huge crack now and is pretty much useless so just be crazy careful around it
I would recommend this to a friendSamsung 65"
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 10 years my old TV called quit.....Checked a few places for a deal and like always Bestbuy came up winner. Right price, looks fantastic, easy installation
I would recommend this to a friend- Pros mentioned:Picture quality
very crisp clear picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall fairly good tv. samsung offers a ton of free channels (mostly leveraged from pluto). the only issue is these channels tend to buffer sometimes or have excessive amounts of "breaks" mid program.
I would recommend this to a friendBrand response from Samsung
Posted .Meg1n:
Buffering when watching videos online is related to your internet speed. Buffering may occur on your Samsung Smart TV while streaming video content over the internet. Buffering usually occurs when your internet connection provided by your ISP cannot supply data fast enough for the playback device.
We suggest you try the following:
1) Use 5G WiFi if possible
2) Try wired LAN if available
3) Try repositioning the router so there are no obstacles between your TV and the router
4) Please be sure you have the latest firmware update which enhances network connectivity. Version 1115.1 is now available at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
If your issue persists, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
TV is great! Love the picture!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is up to date and yet it fairly user friendly. Fits nicely on TV stand and other than there being no room for the receiver, everything else looks great. Geek squad was efficient and professional.
I would recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Remote control
Stay Away!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible TV, Wish I could give it 0 stars. Interface to switch inputs and navigate through apps is really slow, laggy, and very frustrating. The "smart remote" will not work with our direct tv satellite box. Also, the worst part, there is a line that runs through the middle of the screen after only having the TV for a year and a half. Only positive is the picture quality was great until the line came up.
No, I would not recommend this to a friend