Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Samsung non-link
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the TV, problem is with the Samsung account link to operate it. Numerous calls to the help desk go unanswered, calls not returned or responded to. Understand it is a Best Buy review, but the product’s operation is the problem.
No, I would not recommend this to a friendSamsung review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have some problems with spectrum programs. Very slow and buffers a lot and we have 200 plus internet speed. Had to go to spectrum box. 9ne reason we bought this TV so we would not have the expense of box. Other than that a great tv.
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this TV to replace an old one and it's awesome. Just everything about it is great. I'm an avid fan of Samsung. Don't hesitate It's a keeper for me :) got it on black Friday good deal
I would recommend this to a friendPurchase of 65" Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a 65" TV. I had done my research prior to coming and knew what I wanted. The sales person was very helpful, answered all the questions and the process went smoothly.
I would recommend this to a friendGood TV with extras
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good tv with applications such as Apple TV+, Disney+, Google Play Movies & TV, Hulu, Netflix, Prime Video, SHOWTIME, Sling TV, YouTube. Really enjoy using Apple AirPlay technology and no longer needed to have an external Apple TV.
I would recommend this to a friendGreat product for the cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to tell the difference between this one and the other one we have from a couple years ago. The other one was over $2000 though
I would recommend this to a friendAmazing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This t.v was my baby for the longest time but when it broke my whole world collapsed. It runs call of duty and other high FPS shooters with a breeze. Enjoy it it is worth the money!
I would recommend this to a friendGreat Value, Great Picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV. It’s my third Samsung. I have one in my den, another in my living room, and this one in my bedroom. The technology just keeps getting better and better.
I would recommend this to a friendGreat Samsung 65" TV for seniors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my 65" Samsung TV. Brian D. was so helpful ordering and setting it all up for me. I didn't even need to go to the store to buy it. I will continue to work with Brian on future purchases.
I would recommend this to a friendTV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our Samsung TV. The guys from the geek squad did a great job of installing it. They were very professional and knowledgeable. We would highly recommend this service.
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV as a gift for our inlaws. It’s their first smart TV, and it’s still easy enough for them to use once we get them logged into all of their accounts!
I would recommend this to a friendGood but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv and ended up returning it for a Sony XBR 75”. The picture on this isn’t as bright and the tv sound is terrible. I know this is a fix with a sound bar but was not looking to do that as I already have a full Klipsch set up in another room.
I would recommend this to a friend- Cons mentioned:Volume
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is loud 1 out 5 I have to give 5 Picture quality out 5 I have to give 3 when is night scenes on movies you can’t really see a face . Just black screen . But I’m still happy with my tv :)
I would recommend this to a friendBrand response from Samsung
Posted .Imreadyfor2021:
Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. A new firmware update has been released to address this issue. You may also need to manually reboot your TV after the update by either unplugging the AC cord or by pressing and holding the power button on the remote until the TV powers off and back on.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically.
You may want to enable automatic updates for convenience.
Select Settings > Support > Software Update, then select Auto Update.
If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price! Wish it had more hdmi slots, but I already had a hub. It just sometimes doesn't pick up when inputs switch from the hdmi splitter, but that probably just needs the upgrade now.
I would recommend this to a friendSatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installers were on time, called several times to give estimated times of arrival, completed install quickly and cleaned up work area. I was satisfied with the whole process
I would recommend this to a friendGOOD AND EXCELLENT PRODUCT/DELIVERY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was the exact one that I was shown before the delivery and installment. The guys who delivered it were very professional and nice.
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this item for in home delivery ,and it came right on time.The geek squad was very polite and quick. The television had a quick set up and beautiful picture very nice but .
I would recommend this to a friend- Pros mentioned:Picture quality
Great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture however it seems to move slow when navigating throughout the tv and turning the volume up/down. Almost as is the remote has a delay between pressing the button and it reflecting on the tv.
I would recommend this to a friendBrand response from Samsung
Posted .Case,
I am sorry that you are experiencing slow nagivation and delay with your TU7000 TV.
To optimize the smart TV performance, please try Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
This service checks memory and frees up unused cached memory and closes background apps.
If the issues persist, please reach out to Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, my apologies for the inconvenience you had.
Your feedback is very important to us and we utilize your concerns and opinions in our continuous efforts towards delivering best in class product and service.
-Samsung Ambassador
TV Shopping
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two televisions I purchased are perfect and exactly what I was looking for. I was in and out of the store within 30 mins. Could not have asked for better service. Thank you!
I would recommend this to a friendForget the rest and Shop at the Best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Flatscreen. The sales representative was very knowledgeable and helpful! I always enjoy shopping and BestBuy it’s like a kid shopping out of a candy store. ⭐️⭐️⭐️⭐️⭐️
I would recommend this to a friend