Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Great Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price regardless is the Best Buy associate informed me this would be only good for a guest bedroom that has little use> I'm not sure I can tell much difference from my QLED.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying our new TV, thinking about adding a wall Mount bracket. Do get some distortion at times. No idea what is causing it.
I would recommend this to a friend- Pros mentioned:Picture quality
Slow to operate
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: good picture and sound quality for this price. Cons: extremely slow to operate. Very low on memory and processing power
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kannan,
Thank you for sharing your thoughts regarding the TU7000 Samsung TV. Your feedback is very important to us.
If there is anything we can do to improve your enjoyment, such as helping to optimize settings for your specific usage scenario, please know we are here for you.
Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv. Works great. Connects to the internet easily. Easily uses Roku or other streaming devices or it has built in services to use without them.
I would recommend this to a friendMy purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with my TV my surround sound I am very happy that I got it for a good price and the service was excellent I would recommend it to friends and family
I would recommend this to a friendSome time can stopped
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Watching anything on. That samsung series tv is going to b hanging some time it's not a totally android tv and smart view is also not a good results
No, I would not recommend this to a friend- Cons mentioned:Remote control
Would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set up. Was on the phone with samsung for a hour and a half. They couldn't fix the problem. Geek squad had to come out. Remote is useless. Put a fire stick on it and it's working ok.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dbenson:
I am very sorry to see that you ran into difficulties with setup. We appreciate your review and will share your feedback regarding the User Manual with our internal teams.
You can refer to the online e-manual here:
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
You can also reach out to Samsung Support for step-by-step assistance with setup, features, and operation:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Nice clear tv for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Samsung tv and I really like it. My other is a 55” I have in my living room. I love the apps and they work great as well. Very happy with this purchase.
I would recommend this to a friendSamsung TV Purchase and Install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase process was smooth and the installation team could not have been better. Super friendly and answered all my questions. Installed in masonry fireplace.
I would recommend this to a friendNew TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We lost our TV to lightning during a storm. I ordered a new one online at about 3 pm, picked it up and had installed with sn hour. We mossed none of our evening shows
I would recommend this to a friendcrystal uhd was an understatement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line as usual samsung makes the best products and where else to go but best buy to receive the best customer service and satisfaction of knowing your getting the best from the BEST
I would recommend this to a friendThumbs up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This my first 65 inch tv. Great tv for the price. I love watching Samsung tv and Pluto. It also has more free apps as well. The game mode is great with Xbox One. I'm so happy to watch this tv.
I would recommend this to a friend- Pros mentioned:Picture quality
65 inche tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say, well this was the best deal I ever seen for a 65 inche tv. Haves so many channels without using any cable. Perfect for a leaving room. I recomend looking it too it.
I would recommend this to a friendBrand response from Samsung
Posted .Jujunani:
Thank you for purchasing the Samsung TU7000 Crystal UHD TV. I am happy to hear that you are enjoying your new TV with High Dynamic Range (HDR) which lets you enjoy a wide spectrum of colors and detail, even in dark scenes.
You can contact Samsung Customer Support with any questions or concerns with usage, features, or how to best optimize your settings.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Terrific service at Best Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We recently purchased a Samsung 65" TV from Best Buy. We were extremely pleased with the price and the professional manner in which the sales personnel answered our questions.
I would recommend this to a friendGood size Tv Love game mode great graphics
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best features probably include airplay and how when you swapped over to another source it automatically changes on the TV you don't have to change the source through the remote
I would recommend this to a friendBeat buy Branson dose it best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Branson store was so helpful so friendly and very knowledgeable got me into a amazing tv crystal clear picture best tv I've ever had!
I would recommend this to a friendSamsung 65 in tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new Samsung TV. I was disappointed that I had to buy a soundbar as the speakers were so bad, but after getting the speakers the TV is great.
I would recommend this to a friend- Pros mentioned:Price
Backlight burned out
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 8/30/20 and backlight burned out on 1/18/21. Still giving 3 stars because the tv was good for price before it broke and samsung is in the process of making it right.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lm249:
Thank you for purchasing the TU7000 TV and for sharing your experience. I am very sorry that you are having issues with your TV and appreciate you giving us the opportunity to resolve it. Should you wish to check the status of your case or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Good picture & sound
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this for my in-laws, who are in the 80s. They definitely appreciate the larger picture and the louder volume controls. They do find the built in settings a little difficult though. Overall, I would buy it again.
I would recommend this to a friend- Pros mentioned:Picture quality
Just OK.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good as I expected. Clear picture, but colors sometimes tend to be washed out or overly bold. Weak wifi. Shows it is receiving full signal, but lags.
No, I would not recommend this to a friend