Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Samsung TV 65 inch nightmare
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV in November. Placed it in a game room in the house with little usage. I had several encounters where the TV would not turn on. However, after several attempts or unplugging it for a few minutes it would tune back on. Yesterday, I went to tune it on during the 4th of July celebration and all I get is a black screen. No sound or picture. I am throwing it in the garbage and not purchasing Samsung again.
No, I would not recommend this to a friendWhat an excellent experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The products were great, the installation was flawless and the installers were competent and great-natured. Would repeat the whole experience again.
I would recommend this to a friendBlack Friday TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First tv purchase and it was a great choice. The HD is perfect and the gaming mode feature is great. Online ordering made it super easy and efficient
I would recommend this to a friendExcellence continued...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my 3rd purchase/install using Geek Squad. This Samsung 65in was a bargain but the better deal was paying for the Geek Squad Service. Fast, friendly and helpful!
I would recommend this to a friendWorked well until it didn't
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just under a year later and now the tv is not responsive consistently and it's turning itself off and on and adjusting the sound too loud or totally off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VanessaN,
Thank you for purchasing the Samsung TU7000 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV turns on and off repeatedly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Fantastic picture!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really appreciate how easy it was to purchase my tv from best buy. Ordering it, pick up. ( the staff that brought it out to my vehicle and, put it in!!!) Thank you very much!!
I would recommend this to a friendGreatTV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this new tv. It was really quick to set up. I just suggest not to have the voice activated during set up. She says every letter you click over. Other than that it was great!
I would recommend this to a friend- Pros mentioned:Picture quality, Price
Samsung 65
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is all I was looking for and more. Picture is great and the price was unexpectedly affordable.
I would recommend this to a friendBrand response from Samsung
Posted .Atlantaoverjoyed:
Thank you for purchasing the Samsung TU7000 Crystal UHD TV. I am happy to hear that you are enjoying your new TV with High Dynamic Range (HDR) which lets you enjoy a wide spectrum of colors and detail, even in dark scenes.
If you should ever have concerns or questions regarding function, features, or settings, please know that Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
Thank you for choosing Samsung.
~ Samsung Advisor
Decent television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good television so far. Slightly unhappy with the fact that I turn the sound to the tv speaker, it still plays through the soundbar, yet when its on optical its the soundbar only. This could be my own ignorance, however.
I would recommend this to a friendNice TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to order and pick up from store even during these trying times. Simple to setup only having a little trouble getting volume to work on my AT&T TV remote but no real issues with TV
I would recommend this to a friendThis tv is FREAKING AWESOME-SAUCE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this tv is nice. it goes goblin mode and absolutely juices up a living room with its INSANE visuals. It's pagman and I'm excited to keep using it.
I would recommend this to a friendLocal channels
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set up local channels, needing to go in store and purchase antenna that will let me watch my local channels, not happy, please don't have fire stick, picture is not as good as cable
I would recommend this to a friendSuperservice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service. From the moment we walked into the store until we had deluvery. Theat made us use their services again. We built some trust in them to follow through.
I would recommend this to a friendGreat inexpensive TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I'm very happy. The picture is not as good as on a $3000.00 TV. But for $500.00 the TV is very good
I would recommend this to a friendSamsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv for my Airbnb. It has a lot of apps and helps with not having to get cable. Love it. This beauty adds a bang in my movie room
I would recommend this to a friendExceptional Service Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sales person was so efficient and made my purchasing 5 TV’s so quick and flawless! Best experience I’ve encountered in a long time!
I would recommend this to a friendAttaboy Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the new TV. The team that delivered it and set it up did a great job. They were polite and efficient and did a great clean-up. They deserve a raise.
I would recommend this to a friendHappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a 65 inch crystal TV from Best Buy and I am so happy. Delivery was quick fast and product is fantastic. Way to go Best Buy
I would recommend this to a friendGreat TV for price point
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung tv is amazing! Wall-Mounted it and it looks great! Big size, fairly easy use. Only complaint is that there is only 2 HDMI ports, but that wasn’t a deal breaker! 9/10!
I would recommend this to a friendSatisfaction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm absolutely, over the top satisfied with the tv, soundbar and stand. I've had wonderful service from Best Buy and will continue to do business with them. Thank you.
I would recommend this to a friend