Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Amazing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great color and slim! I bought then on sale a 65 and a 55.
I would recommend this to a friendNice Big Screen BUT.....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I feel my last tv which was the same type but smaller screen was better in terms of picture quality for blu ray movies but this was still good for the price.
I would recommend this to a friendIt’s big and clear. Great TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great tv. I had to replace my old 50” Samsung so I decided to upgrade to a 65” Samsung. No regrets.
I would recommend this to a friendSamsung has great products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased Samsung TVs in the past and don't want to spend a lot and the value you get from their products is awesome, I will continue to buy Samsung
I would recommend this to a friendIt does the trick.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worth every dime. This TV was purchased on black Friday and is well worth the money.
I would recommend this to a friend- Cons mentioned:Remote control
Ok but not what I was expecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is OK but not as good as my other Samsung. I thought this TV would be better but it’s not. Remote is not the same as other TV either. OK but not great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hawk:
Thank you for purchasing Samsung’s Crystal UHD 4K TU7000 Smart TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Fulll HD. I am sorry you are not enjoying it as much as your other Samsung model. We appreciate your feedback.
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Perfect
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect! We love our new tv. Not thrilled with the location of the stand legs. They are very far apart. We had to buy a new stand.
I would recommend this to a friendGood pitcher. Weak wireless connection.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use YouTube tv for my tv provider and my router is only 4 feet away. It buffers a lot and my other TVs do not that are in the garage and bedrooms. Had to use Ethernet cable to get it to work good.
I would recommend this to a friendGood picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deliver was a mess but product was good. Never got a call that they would be late and has to follow up multiple times to find out when delivery would be
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service with purchase and delivery. I ordered online during a sale and got an extra discount for having bestbuy card.
I would recommend this to a friendSamsung 65 in
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know if its my tv or not but my tv resolution is so bad its worst the 720p abd the softward is really delayed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Junior:
Our TU7000 Series features Crystal UHD processor, 4K AI upscaling, HDR, Game Enhancer and more, all designed to give you the best in dazzling, crystal-clear images and rich digital experience.
There are several preset picture modes and many custom settings that can optimize image quality for your viewing scenario.
Go to HOME > SETTINGS > PICTURE > PICTURE MODE and choose:
Dynamic: Makes the picture brighter and clearer in bright viewing environments.
Standard: This is the default mode suitable for general viewing environments.
Natural: Reduces eye strain for a comfortable viewing experience.
Movie: Suitable for watching TV or movies in a dark room.
Filmmaker: Watch the source content (e.g., movie) as it is.
In addition, the image quality on your screen depends on the source and the connection. HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality. The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience.
You can contact us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Advisor
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what it expected it to be. Size price and features are great! Having the Netflix and Prime buttons on the remote was not expect but a plus!
I would recommend this to a friendChannels
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a very nice TV. I am a bit challenged to work with it properly as we are supposed to get Acorn on it and it won't give it to us. We logged in and it doesn't come up.
I would recommend this to a friendGreat TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered quickly, great quality, love the picture and sound quality. Very happy with this purchase.
I would recommend this to a friendTV & wall bracket install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Services rendered were very good. Your staff was very responsive. I would recommend Best Buy and your technicians.
I would recommend this to a friend- Pros mentioned:Picture quality
Two Tvs - Zero Work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The actual clarity, picture, sound, etc are decent for the price. The performance -- is not. The first one flickered and was replaced with a second one that completely stopped turning on after 45 days. Best Buy wouldn't do anything because it was past 15 days. Had to lug the thing in for a warranty repair via Samsung's Warranty Dept who then couldn't track it in their system because it was 'replaced'. Not worth the hassle for the product or with Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .einwis:
I am very sorry to hear that you experienced issues with your TU7000 TV and required warranty service. If you are still experiencing issues with service and need further assistance or would like to check on the status of your repair, please contact Samsung TV Support directly and a representative will gladly assist you.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Shop another brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality, excellent. Great bargain. The problem? If you connect an external amplifier the TV sound will reset to “TV speaker” every time you turn it off and on. This is very annoying, Samsung claims this is the way it’s supposed to work and refuse to do anything about it. Totally asinine. If I had known about this “feature” I would not have bought it”. Funny how Samsung’s own forum is flooded with this discussion but it never pops up in reviews.
No, I would not recommend this to a friendBrand response from Samsung
Posted .65inchviewer:
Thank you for purchasing the Samsung TU7000 TV. I am sorry you are experiencing issues keeping your TV connected to your sound source. If you are connecting to an external audio device like a soundbar, connect the digital audio (optical) cable to the OPTICAL IN port on your soundbar, speaker, or surround sound system, and the other end into the DIGITAL AUDIO OUT port on the TV.
Using the TV remote, navigate to Settings. Then, select Sound and select Sound Output. From there, set the audio output for your TV.
Samsung TV's have Anynet+ (also known as HDMI-CEC), a feature that allows connected external HDMI devices to inform your TV when they have turned on. By default, the TV will immediately switch to this source when this happens. You can turn off automatic HDMI switching, point the remote at the TV and input Mute, 7, 2, 9, Exit. No indicator will appear on screen after putting this code in. To test if the setting has changed, turn on a connected HDMI device.
For more information about how to connect an external device, run Connection Guide. Go to: Source > Connection Guide
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
65 inch Samsung television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent television. Only issue was brightness was too high for me. Easy enough to lower it.
I would recommend this to a friendCOO
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great, this is my store, I enjoy all of my equipment and electronics. The Geek Squad and associated with my orders have done a great job!
I would recommend this to a friendcrystal clear like it says
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love my purchase, it was fast, easy and delivered earlier than anticipated. no issue with the equipment itself.
I would recommend this to a friend