Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Super TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s was a nice gift that help me enjoy the experience of looking at television
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not the most expensive door is it the cheapest model, but it has some of the main features that the higher in TVs have as well
I would recommend this to a friend65 tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind helpful staff. It was super bowl weekend probably one of the busiest day for tv sale got in and out in less than 30mins
I would recommend this to a friendBest Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV looks good except for it being outside with a major glare. I wish I could angle the TV for better viewing.
I would recommend this to a friendOnly buy a Samsung TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Samsung, always have, always will. Best of the best quality, audio, everything!!! Great price, too!!!
I would recommend this to a friendHit and Miss Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, my feelings about Best Buy and Geek Squad are mixed. While it was convenient to have one source to go to for my project, the modem they recommend was not supported by my ISP, and the team that came back weeks later with the correct modem failed to hook it up properly for over an hour, but blamed the ISP until they called his supervisor and were corrected. In the future, I'll probably spend more time working on just how to do some things myself than paying for this.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Not that bad but tv start blinking sometimes.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not such a fantastic picture but in a two weeks tv started blinking. So concerned about that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .avkal:
If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.
Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer.
Settings > General> Eco Solution> Ambient Light Detection
Settings > General> Eco Solution> Power Saving Mode
Settings > General> Eco Solution> Motion Lighting
Settings > Picture > Expert Settings > Contrast Enhancer
Run Picture Test. When the tested image quality is normal, check the signal of the connected device.
Settings > Support > Device Care > Self Diagnosis > Picture Test
I hope this helps. If your issue persists, please reach out to Samsung Customer Support, and a representative will gladly assist you.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Love my samsung TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying smart features and flawless screen. Excellent purchase and great price!
I would recommend this to a friendLOVE IT!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my tv and it was at a very good price. Works well with the firestick, chromecast and built-in apps.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a 40 in for about 3 years and decided it was time to upgrade my tv. I gotta say im loving this new tv.
I would recommend this to a friendSamsung 65" UHD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Curb side pickup only took a total of 5 minutes from time of arrival. Great service and with a smile!
I would recommend this to a friend- Pros mentioned:Ease of use
Samsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Great TV for the price. Super easy to set up. TV does lag a little bit but not bad enough to make this a bad purchase.
I would recommend this to a friendBrand response from Samsung
Posted .Cesar24:
Thank you for sharing your experience with the TU7000 TV. I am sorry that you are experiencing some lag with your unit.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Best tv ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t pick something different. has different adaptive modes whether you’re watching shows or gaming it will adapt to you’re mode.
I would recommend this to a friendDarlen New TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a early Christmas gift she lives it she had it in her family room area
I would recommend this to a friendNot worth the money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture and sound are decent but the smart interface is very bad . The tv takes a long time to react to the buttons clicked on the remote, I bought a lg tv 8 years back that still works much better than this Samsung tv . Not worth the money . I would have returned it if I could
No, I would not recommend this to a friendHome Movie Joy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good TV the Smart Features are a great help and addition. Makes home Movie viewing a Joy
I would recommend this to a friend5 stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is perfect how it was described and at a affordable price love it will purchase again!!
I would recommend this to a friendMy beautiful 65 incher
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is the very best and the CDC regulations are adhered to strictly and safely! Order online and get curbside pickup.
I would recommend this to a friend- Cons mentioned:Remote control
So so
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too good.u paid what you get. Just so so .the remote is not easy to control
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kevin12,
Thanks for taking a moment to review Samsung’s TU7000 TV. Your feedback regarding the remote control will be shared with our internal teams.
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Love My TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the remote control. On a few of my other Samsung TV’s they came with the remote with very limited features.
I would recommend this to a friend