Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Crystal UHD 65
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV. Easy setup and operation. Only issue has been a weird fast pulsing of the screen. So far only happened twice.
I would recommend this to a friend- Cons mentioned:Remote control
Ok display, terrible interface
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went from the LG TV with the Magic Remote. It sustained damage and I replaced it with this Samsung TV and honestly am pretty disappointed. The remote on it is slow and terrible to use, the TV user interface is TIZEN and it is super slow and buggy. I am thinking that I will ultimately have to buy a Google Chromecast to get a better interface but that totally defeats the reason I bought this smart TV in the first place.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cameron:
Thank you for sharing your experience with the TU7000 TV. I am sorry that you are experiencing some delayed response when using your remote.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps. I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Ok for sale price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv if you get it on sale but for its original price don’t waste your money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tali,
Thanks for taking a moment to review Samsung’s TU7000 TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know that Samsung Customer Support is here to help. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Great TV, Great Greek Squad Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV. Used the Geek Squad to mount it above my fireplace, and they did an excellent job.
I would recommend this to a friendAmul
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was excellent by Bestbuy. Delivery person was knowledgeable and installation was done very nicely.
I would recommend this to a friendTV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. Its a tv. what more can i say about it. It works and have had no issues
I would recommend this to a friend- Pros mentioned:Picture quality
TV remote issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung TV remote is not working. Picture quality is good. Suddenly tv remote stopped working. Never expected this from Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Saravana:
Thank you for purchasing the Samsung TU7000 TV. I am very sorry that you are experiencing issues with your remote. There are a number of reasons why your remote may not be working. The most common are physical damage, battery issues, pairing issues, or issues with the infrared sensor on the remote or TV. You may want to try the following troubleshooting steps.
1) Reset the remote by removing the batteries & pressing Power for 8 seconds. Then reinsert the batteries.
2) Check to see if the remote is sending/receiving an infrared signal. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone. If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote. If you see the IR light, turn on your TV using the control on the TV directly. Then, try controlling the TV again by pointing the remote directly at the Samsung logo.
If the remote still will not work, contact our Support Center to request service.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the tv it’s awesome I can screen my phone and watch shows from my phone on my tv or even show pictures on my phone to the tv .
I would recommend this to a friendMr.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Samsungv65 inch television. I have decided to purchase a 75 inch Samsung television for my living room also.
I would recommend this to a friendmy2/12buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Michael, my salesperson, spent an hour going over the feature and benefit of my intended purchase.
I would recommend this to a friendTV upgrade
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this as my last samsung TV was on the fritz, however it was 10 years old. This is perfect.
I would recommend this to a friend65 is great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 3rd Smart Samsung. 60, 50, now 65. We enjoy all 3, yet this is the one! Thanks Samsung & BestBuy! AKCook
I would recommend this to a friendSamsung is the best tv
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my samsung tvs. And I usually purchase all my tvs with Best Buy. They always have excellent purchase options.
I would recommend this to a friendGREAT TELEVISION
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bargain-priced set, the Toshiba 4K Fire TV Edition is a prime example of what you can get for a little money—as well as what you'll miss—in an inexpensive 4K set.
I would recommend this to a friendSamsung Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.State of the art! We are thoroughly enjoying our new Samsung TV Excellent Product!!!
I would recommend this to a friend65 tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my grandson and he thinks he’s special since he has a big TV now. He loves it
I would recommend this to a friendTV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung TV durable and my favorite tv type and i also recommend to one of my family member and bought the same one
I would recommend this to a friendIzzy Iz
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Money Well Spent . The clarity of the T.V. is very clear. I'm enjoying it. Thanks
I would recommend this to a friendNice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Tv. I always enjoy samsung products. Although i wasnt ready to upgrade, the holiday deal was a steal. Great for big and smaller rooms.
I would recommend this to a friendTelevision
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alot of people is very nice and professional but some others just not ready and they give you the wrong information. Thanks
I would recommend this to a friend