Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television has good resolution. This is a good smart tv. The apps store has a lot of options.
I would recommend this to a friendSmart TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for streaming from apps. Kids love to watch their favorite shows and movies straight from the apps on the TV.
I would recommend this to a friend- Pros mentioned:Picture quality
Samsung TV plus doesn’t work - buy something else
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is good, which is why I have a 2 star rating over a 1 star. But the settings and apps are not intuitive and When I called Samsung they said the problem was my internet. But EVERY OTHER APP (Netflix, Apple TV and prime) worked except Samsung TV. I have 3 Other Samsungs but I recommend that you don’t buy this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Leelah:
Thank you for purchasing the TU7000 4K Smart TV. The Universal Guide allows you to search for content you want to see, and the guide even makes recommendations based on your preferences.
For more information on how to use the Universal Guide, please visit https://www.samsung.com/us/support/answer/ANS00082442/
Should you ever have questions or need help with TV features, specs, or operation, we are here to help.
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Great Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV occasionally loses it's set up memory. Need to reset by unplugging to restore. Otherwise very good.
I would recommend this to a friendRetired
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the product! Best Buy was very cooperative during the purchase process.
I would recommend this to a friendIt works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last tv broke out of no where, and I had to get a tv the same size and this was the ideal selection
I would recommend this to a friendGreat investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really impressed with my Samsung tv...I love how it has its own channels included
I would recommend this to a friendSize matters
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv!!! The that my phone can stream straight to it and i can control it from my phone!!
I would recommend this to a friendBest w a Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy, not crazy about the stand, sound benefits from a sound bar
I would recommend this to a friend100% happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very happy with this product. So much so that I have two! The installations service was great as well.
I would recommend this to a friendExcellent TV, Excellent value.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two men that delivered our new TV also delivered our new washer and dryer. There care and experience level was exemplary.
I would recommend this to a friendGood Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far no problems. I’m happy with my purchase. The only issue is casting from my iPhone to the TV. It only plays the audio, no video (picture).
I would recommend this to a friendNot an Entry Level Smart UHDTV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brilliant colors. Quick response. Easy internet access. Realistic colors. As yet, just cannot see any negatives.
I would recommend this to a friendSamsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. I’d buy it again but the process to set the Home Screen apps leaves something to be does
I would recommend this to a friendPleased purchaser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! I love it! I love it! Its everything I thought it would be
I would recommend this to a friendGood if you manage your expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, a good mid-budget TV that does the job. If you do not mind the substantial lag between remote-input and actions on the screen, this is the one for you.
I would recommend this to a friend- Pros mentioned:Picture quality
Tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes, I like to poke. They are very cheap 65 inches and apart I have very good applications, because it is the 7 series.
I would recommend this to a friendBrand response from Samsung
Posted .Arezefe:
Thank you for purchasing the 2020 TU7000 4K Smart TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
LA77
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was Excelent but there was no instructions or any type of information, probably because it was an own item
I would recommend this to a friendReview for my 65” Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Television is serving, clear, big and it was a good buy for the amount.
I would recommend this to a friend- Pros mentioned:Picture quality
Good price
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and loved the picture quality. We had to return it as we decided to go with 75 inch QLED instead.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Andy8383,
Thank you for the review of the Samsung TU7000 TV. We appreciate your feedback regarding your decision to replace this model with a Samsung QLED TV. Thank you for being a loyal Samsung customer.
Should you have questions or need assistance with settings, setup, or features with your new Samsung QLED TV, please know we are always here to help.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist