Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Great TV for the value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for as a Christmas present for our parents. They love it! This TV is awesome and a great value!
I would recommend this to a friendTV-65" Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great TV at great price. I had a 5 year old TV. I think the technology develops so quickly. I like it.
I would recommend this to a friendNice tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV image is clear and easy to set up great quality i like it and recommend anyone who want to buy it
I would recommend this to a friendSamsung TV 6 series
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great with lots of new channel and I don't have to use a streaming device because it came with lots of apps.
I would recommend this to a friendSamsung tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding service and help. This is an awesome television and is priced at a great orice
I would recommend this to a friendGreat TV, Terrible Remote
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV! The problem’s with the remote/responsiveness. When you try to move through apps, the latency is notable and frustrating.
I would recommend this to a friendThis TV is garbage and BestBuy won't help me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has serious flaws. The first one was delivered with some dead pixels. No problem, I immediately called and had a replacement delivered. Now the real issue - since day one there have been major issues with brightness. Any low light scene is so dark the the entire screen is almost black. Even scenes where part is bright and part is low light, the bright part is fine but the low light portion is all black. Completely unwatchable. I spent weeks trying to see if there was some magic combination of the picture settings to correct the issue with no success. I then proceed to call Samsung and spent hours going through every possible troubleshooting option and they finally told me that I should return it. I then call BestBuy and wait 1.5 hours on hold and was told they could not help me. At all. Period. I was outside the return window. I advised I was actually looking to exchange for a different model that was actually more expensive since this one has issues. I was still told no. I then mentioned that when I purchased the TV there were extended return period of 45 days due to current events. She said "that ended" even though I purchased during the time period? How does that work? Oh and she was rude and at one point said I was being dramatic (unacceptable to say that to a customer). Here I am stuck with a defective TV and because I took too long trying to correct issue myself I'm told to pound sand. Unbelievable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelSan:
Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for conveniences.
Select Settings > Support > Software Update, then select Auto Update.
If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Happy CUSTOMER
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i got this at a steal. i just moved and it looks really nice for the price and has all apps available
I would recommend this to a friendSamsung review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found this tv to be an outstanding buy. The quality is excellent.
I would recommend this to a friendGood tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Banging TV. Paid $570 bucks and its well worth it. Bought a similar one the year before. Same brand same size.
I would recommend this to a friendBest deal of 2020 black friday
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to got it for a good price love the price the app and it works great with Alexa and it looks great in 4K
I would recommend this to a friendcrystal uhd perfect tv for us
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.at first did not like how the technicians left and did not set the colors or show us. Now we did the settings perfect
I would recommend this to a friendWorth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually bought to for gaming and so far it hasn’t given me any problems.
I would recommend this to a friendSharpTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all the tv is great. My only complaint is that there is no sleep timer. Since this tv is in my bedroom it would be nice to have one.
I would recommend this to a friendNice TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The interface with cable and apps is smooth. The apps are mostly there already, easy to add account information.
I would recommend this to a friendMy 65” TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is a great brand and this TV is awesome. Great price point and got it on sale!!
I would recommend this to a friendMovie theater at home!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased as a Christmas gift for my son and his girl they love it they feel like they're at the movies!
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente TV, ideally for Living Room. Remote control easy to use
I would recommend this to a friendExcellent product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price. You don’t really need much for a TV. Just the size and clarity
I would recommend this to a friend65 " TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a replacement and it works wonderfully. I am truly please with the replacement
I would recommend this to a friend