Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Great cost benefit for a big screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Third Samsung TV I have. Good brand. Reasonable price. Never had any problem.
I would recommend this to a friendChristmas gift for a lucky person
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought tv for a Christmas gift. They were very happy. Bought it on sale
I would recommend this to a friendGreat 65" TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had one Samsung 65" already this one was a upgrade really like product
I would recommend this to a friendI love this tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always love samsung.. and picture qualities are alsome. Sharp
I would recommend this to a friendExcellent Products, setUp and delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad setup and delivery guys were excellent and efficient.
I would recommend this to a friendGreat tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. I will stick with Samsungs going forward.
I would recommend this to a friendExcellent TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice! Very satisfied, 100% recommended
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it and that is all I have to say it play good and I will buy me one
I would recommend this to a friendSamsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the picture quality! Great TV! Feels like you are at the movies
I would recommend this to a friend- Cons mentioned:Remote control
Too many cons for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this TV for about 2 weeks, and I really haven't been able to enjoy this TV because it will not stay connected to the wifi. My modem is right next to the TV so it's not a distance issue, and all the other devices in my home connect to the wifi without issue. Every time I turn this TV off for any extended period of time (like over night) the next time I turn it on, it does not connect to the wifi. The only solution I've found so far is to literally unplug the TV to power cycle it and then it connects upon reboot. Two other major cons for me... there's no voice button on the remote (like to use to search like on a firestick remote), and the home screen is a bunch of random stuff (not your recently used apps or viewed programming). Overall, for this price, the cons outweigh any pros for this TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Raven: Thank you for sharing your feedback on your Samsung TU7000 TV. The issue you are describing may be related to your network connection and quality.
We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
We also recommend you check that your TV is running the latest firmware.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
For further assistance, please contact Samsung TV Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Specialist
Best tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent services, good communication, good listening
I would recommend this to a friendLove love love
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love it! Best tv I ever had glad I bought two for each bedroom
I would recommend this to a friendNot perfect, but tolerable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The smart functions have bean glitchy to the point that I just use my roku instead there are two faint grey lines down either side where the white edge protectors where, have not attempted to have service by geek squad due covid but after speaking with them I am hopeful it will be dealt with, but we will see
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mattg123:
I am very sorry you are experiencing issues with your TU7000 4K Smart TV. Please reach out to Samsung Customer Support so we can better understand your issue and provide you with troubleshooting or warranty service.
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung tv is the best tv so far and one is my fav
I would recommend this to a friendExcellent TV and Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is wonderful, and the price was great! Great customer service too!!
I would recommend this to a friendThe control option arent great. Color isnt th
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We would like easier to use controls and we would like better color in the picture. For the price I guess Im happy
I would recommend this to a friendGreat!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price and great service. Very happy with the whole experience.
I would recommend this to a friendTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV, but sometimes getting to YouTube or Netflix gets a bit laggy
I would recommend this to a friendBig screen TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review..Well worth the money ,color is spectalor great for movies or football
I would recommend this to a friendGreat exoerience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.both my husband and I are very please with the product and the service from Best Buy
I would recommend this to a friend