Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Works wonderfully. Only complaint is WiFi disconnects
I would recommend this to a friendAmazing tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should have went bigger! Great set, would recommend.
I would recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My annual purchase from the best buy located in muncie
I would recommend this to a friendPretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good for the price. I wish the picture was just a little sharper
I would recommend this to a friendWashed out colors!!! Do not buy!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am taking this TV back as soon as I get a chance, the picture quality is horrible, the colors as washed out, terrible picture... Take it from me, is worth paying extra and getting something you like, than to watch a poor image quality for the next ten years!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lowen21,
Thank you for purchasing the Samsung TU7000 4K Smart TV and for your review. I am sorry to hear that you are not completely happy with your TV’s picture. There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. Please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Ambassador
Not impressed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this TV during Black Friday. I guess it’s worth it for what I paid for it. It would’ve been nice to have more than just two hdmi ports. Also for some reason the tv turns itself on by itself which I find very strange.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tony,
Thank you for purchasing the Samsung TU7000. We appreciate your feedback regarding the connections featured on your TV, as well as the issues you are experiencing with your TV powering itself on.
Sometimes connected Smart devices send abnormal "power on" signals through the wireless network that triggers the TV to turn itself on.
If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
Additionally, if you are using an external device through HDMI, it could also cause the auto power on as Anynet+ is set on.
Occasionally, connected devices such as game consoles or cable boxes send turn on signals, for example, if they have software updates.
We recommend you to try turning Anynet+ off as it may be causing auto power on.
Go to Setting- General - External Device Manager - Anynet+, then Disable (toggle button)
If the TV continues to turn on by itself continuously, please contact our TV Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying the tv. The tv stop identifying my cable on the hdmi.
I would recommend this to a friendGreat Value Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value and good quality. Not the best but for the money great tv
I would recommend this to a friendGood value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it’s worth what we paid for it, Samsung does tv’s pretty well.
I would recommend this to a friendIt's okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would be clearer but for the price I guess I got a good deal.
I would recommend this to a friendTV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my TV my family is really enjoying...
I would recommend this to a friendBig TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's giant, it was a great price and its pretty. What more to say?!?
I would recommend this to a friendGood Deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my daughter and she loves it. Thats all that matters to me
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Good price. Nice quality!!!!!!!!!!!!!
I would recommend this to a friendSo far so good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought it but so far so good It’s nice and big
I would recommend this to a friendn/a
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing to talk about a product that is less than 2 months.
I would recommend this to a friendExcellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with my purchase. Will buy another one
I would recommend this to a friendSamsung
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy for the whole family to enjoy movies and gaming .
I would recommend this to a friend- Cons mentioned:Remote control
Avoid this Samsung model. Poor picture quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor depth of blackness. Dark scenes in movie are almost impossible to see. The plastic screen of the LCD creates a grey like reflection on the most important thing of this TV, the entire 65" display. It's like watching a movie at a drive-in where any light in the room casts a grey smoky like effect. Very disappointed in the remote as well. No pointer feature like the other Samsung remote, you have to always use the arrows keys to type and/or select anything on the screen. Perhaps this the reasons this model line was so inexpensive. I would avoid the model Samsung at all cost. Spend the extra couple hundred and get the better model. You will thank yourself later.
No, I would not recommend this to a friendBrand response from Samsung
Posted .malonzo2:
Thank you for purchasing the Samsung TU7000 4K Smart TV and for your review. There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
Please also make sure you are running the latest software version. You can check to see what software version your TV is using and if there is an available update through the settings on your TV.
Go to Settings>Support>Software Update
Both the current version and new version number will be displayed. The current version is what your TV is using and the new version is the latest update.
New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for convenience by selecting > Auto Update
For further assistance, please contact Samsung TV Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Home
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good and nice I love that very very enjoyed .
I would recommend this to a friend