Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Directions for Set Up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Directions for set up were not easy to follow at times.
I would recommend this to a friendnew Tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the clarity, bought one for my in-laws. Hope they like it.
I would recommend this to a friendTv don’t work
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s 2 years old and stopped working. It’s stuck in a loop when turning on
No, I would not recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good one…………………………………………………………………………………………………………..
I would recommend this to a friend- Pros mentioned:Picture quality, Tv quality
Awesome TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this tv on sale, always owned nothing but Samsung TVs. Quality is superb for the price, I couldn't be happier with my 65 inch tv! Thanks Samsung!
I would recommend this to a friendBrand response from Samsung
Posted .Hi Joseph,
Thank you for purchasing the Samsung TU7000 Crystal UHD TV. I am happy to hear that you are enjoying your new TV with High Dynamic Range (HDR) which lets you enjoy a wide spectrum of colors and detail, even in dark scenes. However, you have given this model a 1-star rating, which is the worst rating possible.
If there is anything we can do to assist you or provide solutions to improve your experience, please contact Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Decent for price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent for the price. Doesn’t play HDR that good and is dark.
I would recommend this to a friendGreat size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it had more hdmi ports but other than that its a great view
I would recommend this to a friendDO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS TV! 20% of the screen goes dark 1-1/2-2 years in. Samsung support will not/ can not do anything and without extended warranty from Best Buy you will just be buying another TV in a few years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Buttabean,
Thank you for your review of the Samsung TU7000 TV. Your feedback is appreciated and will be shared with our internal teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. Should you have issues beyond the period of warranty, use the following link to locate a service center in your area:
http://www.samsung.com/us/support/service/location
Should you ever have any questions or need help with settings or features, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Cool tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Just wish the sound quality was a little better.
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we need for our tv room, we loved our new tv
I would recommend this to a friend- Cons mentioned:Internet connectivity
Great picture, but connection and audio issues.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3+ months into the purchase and the TV is having difficulty connecting to the internet and the audio will periodically cut out with a loud monotonous buzzing. Tough to recommend with these issues cropping up 3 months in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .tucker:
Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry that you are experiencing internet connection issues.
You may want to go through these steps to check your network connection:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem.
Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
To check your audio, you may want to run a Sound Test by going to :
Settings > Support > Device Care > Self Diagnosis > Sound Test
For further assistance or service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Bad color
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV losses the color (pink , green ,mirror )...you have to reset in settings ... for having only 3 weeks happened 3 times already ...check and looks like it’s a common problem .. have a serie 6... never had this problem
No, I would not recommend this to a friendBrand response from Samsung
Posted .Robin:
Thank you for purchasing the TU7000 TV. I am very sorry for the color glitch issue you encountered. Please check that your TV has the latest firmware update, which should resolve this specific issue.
You can find the update (version 1301.5) at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/
Please be sure to reset the TV after it has been updated by either unplugging the AC for 20 seconds (or) pressing and holding the power butting until the TV turns off then back on.
Should your issue persist, or if you have any questions or concerns, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Disappointed :’(
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was loving this tv, I even wanted to exchange it and go up the next size bigger BUT, yea there is a but, within 2 weeks I got this, the screen turned black. I could only hear the sounds but no picture. The lights had gotten out. Bummer, because I really did like this tv. :/
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rubes:
If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues.
1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution.
Please refer to pages 135 – 140 for step-by-step troubleshooting instructions.
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
I hope this helps, if you should need further troubleshooting assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Good quality easy to operate clear picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was set up professionly and provided instruction on operation
I would recommend this to a friendBad purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television is delayed with my firestick, the picture scrambles and the color is sometimes distorted
No, I would not recommend this to a friendMichelle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow loading apps trouble making cable station primary.
I would recommend this to a friendFor the value excellent !!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I was looking for in a tv and for price it was great
I would recommend this to a friendIts a nice TV!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average TV, nothing extraordinary. Menu isn't easy to navigate.
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but word to the wise very very very fragile
I would recommend this to a friendTCL better than Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to be honest I am very disappointed in this Samsung product. The TCL I also have works better in every area including with the Xfinity Stream. I dislike the Samsung Plus that the TV brings up every time I turn the TV on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .StreamTv:
Thank you for sharing your review of Samsung’s TU7000TV. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.
Please know, Samsung TV Plus can be disabled, removing the channels from your default guide. Should you want to disable TV plus, follow the steps below:
1) Navigate to the Samsung TV Plus app and press and hold the enter or select button on the remote. This will bring up two options. ‘Move’ and ‘Remove’.
2) Navigate to ‘Remove’ and select. This option brings up the ability to remove the app icon or disable the service.
3) Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.
Alternatively, you can leave TV Plus enabled and utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
Should you need further assistance, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Advisor