Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Great for money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it had more hdmi inputs. Great for the money.
I would recommend this to a friend- Pros mentioned:Picture quality
Don't Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV 4 months ago. Picture quality and brightness are great...sound is a little lower than average, but my main concern is it starts glitching out and turns off on its own every few minutes. Its so upsetting and time consuming to deal with. I do not recommend. I cannot even return it anymore because im outside of my return period. What a waste of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Crissy,
Thank you for purchasing the Samsung TU7000 TV. I’m sorry to hear you’re experiencing a power cycling issue where your TV is turning itself on and off repeatedly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it, or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Samsung is committed to providing the best possible product experience, quality, and value. This Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defects, if purchased brand-new directly from an authorized seller.
If you continue to have issues, please give us a chance to make this right. Please give us a call to investigate your issue and assist you with a solution or replacement. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
satisfied with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.satisfied with purchase. satisfied with services.
I would recommend this to a friendSamsung 65" class 7 series
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 65 inch to replace a 55 inch. I don't know why this TV does not look as good as the one I replaced which was at least 8 years old. Very disappointed in the refresh rate and the brightness of this TV
No, I would not recommend this to a friendSamsung 65 inch TV review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high expectations from Samsung when buying this TV. But it didn't go quite well. The TV doesn't have good viewing angles. I kinda felt hue on the picture. The overall quality was OK, not too great for the price it is market at.
No, I would not recommend this to a friendgood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good. ...
I would recommend this to a friendPicture went out after 44 days
Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well, easy to set up. 44 days after purchase, a line appeared in the middle and about 5 inches of the picture that should be on the far left was also in the middle of the screen. Something is clearly wrong. We will see how a return goes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DRME:
Thank you for your review of this Samsung TU7000 TV. I am very sorry you are seeing abnormalities on your screen and are considering returning it. Please reach out to Samsung Customer Support so that we can provide troubleshooting or begin warranty service.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not nearly as good as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The os is not nearly as good as advertised and we get tiling in neon colors. For a mid level tv I have been very disappointed. We had a tcl tv we bought from you that died after only 1.5 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MikeO:
Thank you for sharing your review of the TU7000 TV. I am sorry that you are experiencing issues with your unit.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
I am very sorry for the color glitch issue you encountered.
Please check that your TV has the latest firmware update. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update.
If your issue persists after the firmware update, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning to work it but seems pretty good...
I would recommend this to a friendI am happy with it !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with it so far. It’s a good price.!!!!!
I would recommend this to a friendLove my purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome price! Great tv! I would purchase again!!!
I would recommend this to a friendTv samsung
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad less and one year have big line in the middle of the scream
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Defective TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with the purchase. The TV was delivered to my address three weeks ago. The picture quality was good and the audio was decent but everything stopped working today. I see blank screen when I turn on the TV and it turns off automatically after few seconds. I never thought an item from BestBuy would disappoint me in the very first month of the purchase. Their return policy is not friendly and they won’t even let you replace the defective item anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Defective:
We always aim to deliver a great experience, and it’s unfortunate to hear the TU7000 TV did not meet your expectations.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN43AU8000FXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We look forward to hearing from you soon.
- Samsung Advisor
I guess for the $ you pay in a good TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is not an expensive TV. We were very happy with the TV at the beginning but withing a few weeks as we watched movies some images were to dark specially if it was a night scene within the movie. But overall I think is a good TV for the price we pay.
No, I would not recommend this to a friendBrand response from Samsung
Posted .L0775:
Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for conveniences.
Select Settings > Support > Software Update, then select Auto Update.
If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Wifi issues
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good TV but the network drops every few days so have to reboot the TV in order for the apps to start back working. Dont have that issue with any other device thats are connected wifi that are setting next to the TV.
No, I would not recommend this to a friendBAD TV
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was openbox and the screen would not turn on. Luckily we had bought protection for it and got to return it.
No, I would not recommend this to a friend- Cons mentioned:Internet connectivity
Apps are slow to open, Tv disconnects from wifi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv for my living room and that was a huge mistake. Apps are super slow to open and this tv is always disconnecting from the internet. I have Amazon fire tvs in my other rooms and the apps dont take long at all to open and their tvs never disconnect from my wifi. This is my last time getting a samsung tv. I should of read the other 1 star reviews.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JCHudson:
I am sorry that you are experiencing issues with your apps not functioning as expected.
To optimize the smart TV performance, please try Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps.
Also, for your Wi-Fi connection issues, a firmware update is available which may help improve your connection.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically.
You may also want to enable automatic updates for future convenience.
Select Settings > Support > Software Update, then select Auto Update.
I hope this helps. Should you need further assistance, please contact Samsung Customer Support.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Advisor
Nice screen but smart apps slow response
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen quality is good. My complaint is with the performance of navigating the smart applications. Very slow response. I've updated TV firmware, rebooted, checked internet, etc but there is a notable lag navigating the menu.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tyler:
Thank you for sharing your review of the TU7000 TV. I am sorry that you are experiencing some delayed response when navigating your TV.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Remote control
Screen flickers and terrible color. Horrendous!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is hot garbage. I have only bought Samsung TVs and didn’t think twice about this purchase. I definitely should have. Purchased two weeks ago and the backlight is failing. It is absolutely ridiculous this product is being sold for any price. HDR content from built in Netflix app is terrible even on dynamic picture mode. The whole screen is basically a shadow. My two year old 43” Samsung 6-series has better picture. The remote is almost as bad—the volume runs up over 15 levels like it has a mind of it’s own. Can’t get over how horrendous this is.
No, I would not recommend this to a friendBrand response from Samsung
Posted .reo4:
Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for conveniences.
Select Settings > Support > Software Update, then select Auto Update.
If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got disappointed with this TV. I love samsung but the colors are really bad compared to others, sound was poor, only 2 HDMI makes it a problem, it forces you to have or login to your samsung account to use the TV. The remote is like 10 years old from samsung, which is pretty annoying for a smart tv. The operating system is slow and jerky, some times even unresponsive. HDR is just crap, colors and brightness are pointless. Not cheap for what is offers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Eddd:
We always aim to deliver a great experience, and it’s unfortunate to hear the TU7000 TV did not meet your expectations.
Your feedback is very important to us as we continuously strive for best-in-class product and service. Please feel free to reach out to Samsung Customer Support with any further comments, concerns, or suggestions you wish to share. If given the chance, we would love to make things right.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Advisor