Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Freezes all the time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I constantly have to unplug this TV to restart it and I don’t even use it that much. It freezes nearly every use. When it does, I am unable to turn it off and must manually restart by unplugging. The picture quality is decent but so is the picture quality of the LG TV I have in my living room. The LG never freezes on me though. It was a toss up between an LG and this Samsung when I made this purchase and it’s one that I really regret. I should’ve stuck with the brand that I have had pleasant experiences with but the Samsung was highly recommended.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Zcraw:
I am sorry that your TU7000 is freezing. You can have your TV perform a self-check to diagnose the issues you are experiencing.
Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
For step-by-step instructions on self-diagnosis tools, please visit: https://www.samsung.com/us/support/answer/ANS00077524/
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds.
I hope this helps to solve your concerns.
Should you need further assistance, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
not what I expected!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this TV online from BestBuy and received it brand new. The setup was easy and updated the software that was prompted by Samsung straight out of the box. I was real disappointed with the picture quality in some instances from this TV. In several movies where there are darker scenes, I literally could not see what was happening in the scene because it was REALLY dark! I tried to change the picture settings and used all the modes, but it still produced very dark scenes from alot of content I was watching. I dont know what Samsung means by Crystal Clear picture but mine sure was not. I had to return it and got a Vizio instead. So far so good on the Vizio.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Neo1:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Again, my sincerest apologies. We hope to regain you as a customer in the future.
~ Samsung Solutions
65 inch Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like our new tv but am confused since we hooked it to spectrum cable, can't connect remotes and we have to endure this pain in behind voice talking channel and volume talking. We have no idea how to change this.
I would recommend this to a friendScreen damaged?!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! I received a defective tv with the top left hand side of the screen completely damaged! Waiting on an exchange now, hopefully that'll be okay.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Emma,
I'm sorry that you received a damaged TV. Please know we back this TV with a 1-year limited warranty. If you need any help with a replacement TV, do not hesitate to reach out to us.
You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
- Cons mentioned:Remote control
A little disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apps crashed some times. And there are times that it flickers when there is a lot of white in the scene. Remote is annoying. I Always accidentally pressing the wrong button.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Average:
Thank you for purchasing the TU7000 TV and for your feedback regarding the remote, app performance, and picture quality.
I am sorry that you are experiencing issues with your apps not functioning as expected. To optimize the smart TV performance, please try Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps.
If your TV is flickering / dimming sporadically, you may need to disable some of the energy efficiency features.
1) Go to Settings > General > Eco Solution - and disable Ambient Light Detection, Power Saving Mode, & Motion Lighting
2) Go to Settings > Picture > Expert Settings - and disable Contrast Enhancer.
3) Run Picture Test. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If the tested image quality is normal, check the signal of your connected device.
I hope this helps. Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Wrong advertisement from Samsung
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is supposed to work with Apple Airplay (as written on the box, as well as one of the major highlight about this release in Samsung website), but it does not (at least as of now). Samsung support team keeps asking to wait for a future software update, but based on my past experience with them, I can't really rely on if there would be any and if that would solve anything! While that might not be the biggest factor of a TV, I hate false/misleading advertisement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .afahim:
Thank you for purchasing the Samsung TU7000. We apologize for Apple AirPlay not working when you first bought this TV. This app should now be working.
Please also make sure that your TV has the latest firmware update.
You can find the update at: www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please go to: www.samsung.com/us/support/answer/ANS00062224/
If you need further help with this or any issue, please contact Samsung Support and a representative will gladly assist you:
Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
If you have not already done so, we invite you to register your new Samsung product at: www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung.
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think the tv itself isn’t bad. The sound isn’t as loud compared to other tv’s at 100 volume and it barely has been 1 month and it’s been lagging/freezing a lot.
I would recommend this to a friendBrand response from Samsung
Posted .Hi AriD,
I’m sorry to hear about the issues you’re experiencing with your UI freezing. To ensure performance is fully optimized, please ensure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Regarding your issue with low volume: there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Don’t buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is trash very slow and glitching. I wouldn’t even call it a smart tv it’s just a waste of money and picture quality is terrible
No, I would not recommend this to a friendOnly 2 hdmi ports
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good television but it doesn’t work with a splitter. I needed 4 hdmi ports and there’s only 2 on this tv so I had to return it. I then purchased the Q80 which has 4 hdmi ports and all of my devices work.
No, I would not recommend this to a friendTv review post 3 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to give the tv some time before leaving a review. I understand the price point and expected quality for size. After having the tv for 3 months i am disappointed in the display specially when it comes to dark pictures. The black color on the tv is terrible and very noticeably blocky/not smooth. I have played with the brightness and contrast settings but can cannot smooth out the picture when it’s dark. Also the sound is very quiet and would recommend getting a sound bar.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VictorG,
Thank you for taking the time to reach out and let us know about your experience with TU7000 TV's picture quality. You mentioned trying a few Settings adjustments; however, there are quite a few you can try. I will put them below, just in case.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > General > Eco Solution> Power Saving Mode.
Regarding the sound being too low, there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are available to meet your personal preferences: Home > Settings > Sound > Sound Mode
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a 65" Samsung 3-years ago that this TV was replacing due to black bans that couldn't be fixed. Bought the service plan this time.
No, I would not recommend this to a friendSamsung hasn't changed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the last Samsung, it was loaded with their advertising and programming and wouldnt even allow for reasoable use before accepting their terms of use and continued input of their choice which greatly slows down its use. I was assured by sales person that this tv was not set up that way. I returned it to the store and replaced it with another brand. If I purchase and own the tv I am not allowing someone else to determine what I can watch.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Malfunctioning Set
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have purchased several Samsung TVs over the years and they’ve all been great. This one has malfunctioned from the start. TV resets to the Home Screen when changing settings, and power cycles randomly when changing settings or when attempting to run an app. Power cycles when trying to Reset settings to factory default. Picture is great but I think this one accidentally passed QA/QC. Will be returning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Malfunction:
Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing a power cycling issue where your TV is turning itself on and off repeatedly.
Please try a few trouble-shooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
5) TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to
Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the issue persists after these steps, then the TV will need service.
Please contact us so that we can better investigate your issue and assist you towards a solution or replacement.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality, Price
Defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv as a gift. I thought the price was great for 65 inch Samsung TV. It turned out to be defective and I will be returning it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Renegade876,
I apologize for the disappointment.
Your overall customer experience feedback is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador
Have several of this model, this one has problems.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is my 3rd TV purchased of this model. I liked it so much we have one in every room now. This latest one is having technical problems. Won't allow me to load and open anything but Netflix. Waiting for a response from Samsung.
I would recommend this to a friendBrand response from Samsung
Posted .RNjames,
I apologize for the inconveniences you have had with the app issue.
Have you been provided with a solution?
Please do reach out to us for follow up or any other concerns you may have.
You can contact us via any of the following:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Try another brand and buy extra coverage
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to keep the geek squad service and change wireless card now the motherboard seems to have trouble with inferred at times. Not as good as believed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JerryG,
Thank you for taking the time to provide feedback on your TU7000 TV. Please know your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards. I hope that your TV is serviced quickly.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Fine not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the overall look of the tv, but performance wise for a smart tv it has lots of glitches. Also I wish the refresh rate was higher. Overall not really worth the dollar amount.
No, I would not recommend this to a friendDissatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had this tv a few weeks and already the picture is going in and out. Resolution not as described nor is the high definition. Sad I can’t return
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Super,
Thank you for your purchase and feedback on the TU7000 TV's picture. Please know we are here to help.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
So we can better assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Cons mentioned:Internet connectivity
nope
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been having problems since day 1. As with any tv, i stream a movie or show then when going to bed exit the program and turn off the tv. Well when doing so with this tv, the next day, the tv won't connect to the internet or has a lag so bad that the movie or show looks pixelated. The tv randomly turns on by itself (house isn't haunted), and now there's random lines that pop up all over the tv kinda like the way tracking used to look on the VCR. I have to reset this tv daily. DON'T BUY IT.
No, I would not recommend this to a friendBrand response from Samsung
Posted .FIRSTTIMEREVIEWER:
Thank you for sharing your user experience with your TU7000TV. I am sorry to hear that you are experiencing issues with your new TV. Your feedback is important to us and will be shared with our teams.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV was good for the price. When I hooked it up to internet wireless signal is not strong enough when I have 800 mpbs's that's my only thing that I don't like and the remotes kind of cheap
No, I would not recommend this to a friend