Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the pictures quality of the TV as it is not as clear as it is was at the store.
No, I would not recommend this to a friendTrash management Brandon Town Center
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The store operations manager is a jerk. He tried to steal a tv that Corp replaced easily. He’s also a low class lowlife. Fire him.
No, I would not recommend this to a friendWorst customer service ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was damaged in the upper right corner when we got the TV out of the box and set it up. We tried to return the TV but Best Buy said because there was no damage to the box outside or Styrofoam inside, the damage must have occurred outside the box on our part. Like the TV could not have been tipped over on their part and hit hard on the ground causing the damage. They refused any refund or exchange of any kind. With policies like this, it is not surprising that retail stores are losing out to Amazon and other online shopping options. I will never ever buy anything from Best Buy again. They have lost a customer for life. If I could rate the buying experience a zero, I would. I wish I could comment on the TV but I cannot as I was unable to truly experience the TV in its normal state due to the terrible customer service. And just so the company knows that this was a valid purchase and complaint, my Best Buy Order # is BBYTX-806369602860.
No, I would not recommend this to a friendBest Buy Should Have Replaced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV failed 4 days after 2 week return. Was told managers discretion as far as replacement. 2 weeks later it’s still in repair. Part ordered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Will,
I am very sorry that you experienced issues with your TU7000 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support.
You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Price
flickers randomly and too dark to see any detail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV screen flickers randomly and need to turned the TV off and on to stop it. Talked to customer service twice, letting them remotely control my TV, running test and reinstall, everything. But couldn't fix occasional flickering problem. Also shadow is too dark to see any detail. Can't believe it's made by Samsung. If the TV was without these issues, I believe this is good buy. Very good TV for its price. But until there is definite fix for flickering issue and black contrast problem, it's one star TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PaulS:
If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.
Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer.
Settings > General> Eco Solution> Ambient Light Detection
Settings > General> Eco Solution> Power Saving Mode
Settings > General> Eco Solution> Motion Lighting
Settings > Picture > Expert Settings > Contrast Enhancer
Run Picture Test. When the tested image quality is normal, check the signal of the connected device.
Settings > Support > Device Care > Self Diagnosis > Picture Test
Additionally, I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for conveniences.
Select Settings > Support > Software Update, then select Auto Update.
If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
I hope this helps. If your issue persists, please reach out to Samsung Customer Support, and a representative will gladly assist you.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Over-rated
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This T.V is overrated and it’s so complicated just to get to channels. My TCL has a better picture. I would not buy another Samsung. If you want simplicity in TV functions do not buy this.
No, I would not recommend this to a friendOk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks little blurry at times. And the remote has a lag about 1 second. Even after the update. I would return it. But do to covid 19. Not sure if ican
No, I would not recommend this to a friendBrand response from Samsung
Posted .Fukers7718:
Thank you for sharing your experience with the TU7000 TV. I am sorry that you are experiencing some delayed response when using your remote.
Have you tried Device Care option? Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
To adjust your image, you can choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
For further information regarding Image Settings, please see this article:
https://www.samsung.com/us/support/answer/ANS00079295/
Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
You get what you pay for
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t expect much as you are paying ~$500 for a 65” TV. Less than a week into owning this TV it starts flickering. Seriously Samsung?? Can’t even make it a week without having issues. The Hulu app also was giving me issues and wouldn’t open. TV lags quite a bit when trying to navigate through the menu. Reason why I’m even giving this 2 stars is due to Best Buy, they did offered great curb side service with quick friendly team members and they also price matched this tv when it went on sale. However I would not recommend this TV to anyone unless they don’t mind the risk of buying a TV that may not even last you a week...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cdub,
I am sorry that you are experiencing flickering and freezing with your TU7000 TV.
To optimize the smart TV performance, please try Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
If the issues persist, please contact our Customer Support via any of the following:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
-Samsung Ambassador
- Pros mentioned:Ease of use, Picture quality
great picture, could use more connectivity options
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this Samsung 65-inch, 7-series, 4K UHD TV in my living room for several days now. My overall reaction to it is that it is a great TV with one significant feature drawback that I will get to at the end of this. Set-up of the TV was typical for these nowadays. Unbox it, attach legs, put in place (I have it on a TV-stand rather than mounting on the wall—it is VESA-compatible), connect power and video sources, make sure video sources are powered on so the TV can find and identify them, power on the TV, and go through the set-up process, which took about 10 minutes and includes identifying sources, connecting to the internet, and so forth. It takes two people to maneuver such a large object around, but the TV did seem unusually light in weight, which was a pleasant suprise. The TV will ask you to set up an account with Samsung, which I did. This will permit all of the TV’s settings to be stored in Samsung’s cloud and downloaded to the TV if ever needed. The set-up process also included asking if one has an Amazon Prime account, which I do, so I signed in to that and added this TV to my list of devices recognized by Amazon. Having an account with Samsung makes performing firmware upgrades (discussed below) a little simpler, too. It was recommended that I perform a firmware upgrade on the TV as soon as it was set up, and I did this with no problem. I downloaded the upgrade from the Samsung website, put it on a flash drive, connected the drive to the TV (there is one USB port), and went through the upgrade, which is done through the Settings menu. The firmware downloaded was, in fact, a newer version than the firmware the set came with. Picture quality is excellent, as you would expect, and there are both pre-set (“Dynamic,” “Standard,” “Movie,” etc.) and individually customizable video settings. I was particularly interested to check out the 4K capabilities of the TV as that is one of its main selling points, and I have not had a 4K TV before now. There is not a lot of programming available in 4K, but I did find several recent movies offered through my satellite service provider available in 4K, and I watched two of them with one of them being the last installment (Episode IX) of the Star Wars franchise (“The Rise of Skywalker”). I found that the picture is clearly “better” in the sense that it seemed sharper and a little-bit more 3-D even though, of course, it can’t be 3-D on a 2-D surface without special glasses. But it just seemed that way, and my wife, in particular, noticed a significant improvement in the picture quality over a non-4K program. Now, getting to the one drawback of this TV as I mentioned at the top of this. The connectivity options are, in a word, inadequate. This is 2020, not 2010, and there cannot be too many HDMI ports, which are pretty much the current standard for audio/video connections, on a TV nowadays. I have three video sources in my living room: a satellite TV set-top box, a streaming service (Roku), and a blu-ray player. All use an HDMI connection. This TV has only two HDMI ports. In 2020 a new TV should, in my opinion, come with at least five such ports because, in addition to what I have, people often have a gaming box, perhaps a second streaming service they will want to attach, and probably one or two other devices I can’t think of right now. The TV that this one replaced in my living room, which I purchased in 2016, has three HDMI ports, so replacing it with this TV is trade-off, better picture quality but fewer connectivity options. With this TV, I have two choices. I can be continually getting behind the TV and be unplugging and plugging in HDMI cables, which gets old very quickly. Or I can do what I did, which is spend $15 and get an HDMI switch. The one I bought allows connection of three HDMI devices to one HDMI port, and you switch between them with a small remote. So now I have yet another remote added to the ever-growing pile of them in the basket on the end table. But I can live with that. As I say, though, this stingy number of HDMI ports is not a small oversight, in my opinion. I would give the TV 4.5 stars because of this connectivity problem, but I can only give whole numbers of stars. Because the TV itself is fine in terms ease of use and of everything it can do, and because I believe that these should be the primary bases on which to evaluate a TV, taking off a full star seemed a bit too much to me. After all, you can do some research and find out what the connectivity options are before buying it. If they’re not what you need, find something else. I’ll go with a five-star rating because it is such a fine TV. Just make sure it meets your needs as far as connecting your devices.
I would recommend this to a friend Ok for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apps don't always work. Sometimes does not want to connect to wifi. Might go 2 or 3 days before they decide to work. I use this in my garage so not my main tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joshua:
The app issue you are describing may be related to your network connection and quality.
We suggest you try the following:
1. Use 5G WiFi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Please be sure you have the latest firmware update which enhances network connectivity. Version 1115.1 is now available at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
If your issue persists, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Very dark. Needs to be in a room with low light
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they TV has a very detailed picture however it does not work very well in a well lit room. It is impossible to get it bright enough for any detail in low lit scenes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .jscarf:
Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for conveniences.
Select Settings > Support > Software Update, then select Auto Update.
If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
This picture is really dark.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has nowhere the clarity and brightness of the 55” Samsung I purchased previously. I am tempted to return it just don’t want to go through all the trouble.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rolly:
Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. A new firmware update has been released to address this issue. You may also need to manually reboot your TV after the update by either unplugging the AC cord or by pressing and holding the power button on the remote until the TV powers off and back on.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for convenience.
Select Settings > Support > Software Update, then select Auto Update.
If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
little less than average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's limited pixel robs some clarity and it buffers a lot as well... when action gets quick and compact on the screen. But, for what we use it for, overall, it is OK.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LucyBelle:
I’m sorry to hear that you’re not fully satisfied with the image quality of your TU7000 TV.
Buffering when watching videos online is related to your internet speed. Buffering may occur on your Samsung Smart TV while streaming video content over the internet. Buffering usually occurs when your internet connection provided by your ISP cannot supply data fast enough for the playback device.
We suggest you try the following:
1) Use 5G Wi-Fi if possible
2) Try wired LAN if available
3) Try repositioning the router so there are no obstacles between your TV and the router
4) Please be sure you have the latest firmware update which enhances network connectivity.
If your issue persists, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
- Samsung Advisor
?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not know it only has HDMI outputs and no RCA cables.Also did not know about not having a manual power button on the TV. Only with a remote
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsung65,
Thank you for purchasing the Samsung TU7000 and for your review. We value your feedback regarding the input selection on your TV, and will share this with our internal teams.
All Samsung TVs have a TV control button that will allow you to turn the TV on, change the volume and source input. Most TV models will also allow you to access the Smart Hub, Menu and Settings as well.
You can download the User Manual to find out more about the control button on your TV (see page 12): https://downloadcenter.samsung.com/content/EM/202005/20200512153623451/BN68-10302F-00_UM_UTU7000K-82_ZA_ENG_200304.0.pdf
For further assistance, please contact Samsung TV Support at:
1) Phone: 1-800-SAMSUNG / Available 8 AM - 12 AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/contact/
3) Text HELP to 62913
4) Samsung Members App
5) Facebook Messenger: https://www.facebook.com/samsungsupport
6) Twitter: https://twitter.com/SamsungSupport
7) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
- Cons mentioned:Reliability
It seems not durable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had this TV just over a year ago. Today it stopped working. So annoying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Poorquality:
Thank you for purchasing the Samsung TU7000 and for sharing the issues you are experiencing with your unit. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN43AU8000FXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to to hear from you soon.
~ Samsung Advisor
Hate the Samsung SmartTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I HATE the Samsung smartTV interface. It’s so clunky, and such a pain to navigate. I’m used to the Roku interface which I realize is a very simple setup, so I was willing to give it a while to get used to it. We used it for almost 2 months, and I finally just went and got a Roku stick to change the tv into a Roku tv and bypass the Samsung smart tv part completely. It’s working so much better now. There were a few apps that were just terrible and unusable to stream on the Samsung interface.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MegsB,
Thank you for sharing your review of the TU7000 Crystal UHD TV. We value your feedback regarding the user interface and will share it with our teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Freeze and lag
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extreme lagging issue, picture will be freeze too often. Sound is very slow even if you turn up the volume to 100
No, I would not recommend this to a friendSamsung is garbage
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this tv unless you like waiting 10 hours for stuff to load, samsung tv brand is the worst
No, I would not recommend this to a friendTv
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was disappointed in the picture quality. Have to constantly go into picture setup and change it otherwise it will default back to original setting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Valdez:
I’m sorry for the difficulties with your TV’s setup. We understand your frustrations and are here to help.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you soon.
~ Samsung Advisor
Low quality compare with same model from costco
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had bought the same tv and same exact model from Costco then by put both together and compare the different it is completely different picture qualty ( the one from costco is way better) plus from costco we got additional 3 years free warranty from allstate and the box has hdmi cable which it does not include with bestbuy one so overall we have to keep the costco item and return this.
No, I would not recommend this to a friend