Customer Ratings & Reviews

Hi Canito,

We appreciate your feedback on the TU7000 TV; please know your feedback will be shared with our internal teams.

If you need more HDMI inputs you can attach an HDMI splitter like this one: https://www.bestbuy.com/site/rocketfish-2-output-hdmi-splitter-with-4k-and-hdr-pass-through-black/5986903.p?skuId=5986903

~Samsung Advisor

Hi Sportsandmoviewatcher,

Thank you for sharing your thoughts on your TU7000 TV’s image quality. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.

Here are some tips to help improve the picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.

Should you ever have questions or need help with TV features, specs, or operations, we are here to help. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.

~ Samsung Advisor

Hi Tvguide!

Thank you for purchasing the Samsung TU7000 Crystal UHD TV and for sharing your thoughts regarding Samsung TV Plus.

Please know, Samsung TV Plus can be disabled, removing the channels from your default guide. Should you want to disable TV plus, follow the steps below:
1) Navigate to the Samsung TV Plus app and press the down button on the remote. This will bring up two options. ‘Move’ and ‘Remove’.
2) Navigate to ‘Remove’ and select. This option brings up the ability to remove the app icon or disable the service.
3) Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.

Alternatively, you can leave TV Plus enabled and utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature

Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

Tango:

I am sorry that you are experiencing issues with your TU7000 4K Smart TV.

Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care

For instructions on self-diagnosis tools, please visit: https://www.samsung.com/us/support/answer/ANS00077524/

You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds.

I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support:

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

- Samsung Solutions

Tvlover:

I am sorry to hear that you are not happy with the brightness of your TU7000 TV.

You can try Dynamic Picture Mode, or manually adjust the Brightness settings to your liking.
Go to Home> Settings> Picture> Expert Settings> Brightness

We also recommend you to check if Power Saving Mode has been enabled.
Go to Settings> General> Eco Solution> Power Saving Mode.

I hope this helps to solve your issue.
For further assistance, please contact Samsung TV Support at:

1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

JennyKay:

Thank you for purchasing Samsung’s Crystal UHD 4K TU7000 Smart TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD.

If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help.

Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Advisor

DonR:

Thank you for purchasing the 2020 TU7000 4K Smart TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD. If you are experiencing specific issues which caused you to give this a 2-star rating, please know Samsung Customer Support is here to help.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

- Samsung Solutions

Thelmita62:

Thank you for purchasing the 2020 TU7000 4K Smart TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.

1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Donna:

I’m sorry for the difficulties with your TU7000 TV. We understand your frustrations, and are here to help.

Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

We look forward to hearing from you soon.

~ Samsung Advisor

Great: Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding picture quality on your TV.

Please try these troubleshooting steps to adjust picture quality to your preference…

Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
1) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
2) Standard: This is the default mode suitable for general viewing environments.
3) Natural: Reduces eye strain for a comfortable viewing experience.
4) Movie: Suitable for watching TV or movies in a dark room.
5) Filmmaker: Watch the source content (e.g., movie) as it is.

You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings

Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.

Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Specialist

Hi Lucky82c,

Thank you for purchasing the Samsung TU7000 TV and for sharing the issues that you are experiencing turning your TV on. Please try the steps below to resolve your issue:

1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service.

3) Try pressing the TV Power button at the bottom of the TV behind the Samsung logo to make sure that the problem is not with the remote control. If the TV turns on, your issue may be with the remote control.

If your issue continues, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us

~ Samsung Solutions

Hi Junepei,

I'm very sorry that your TV is no longer turning on. Please know we back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

Call us so we can better assist you at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Freeatlast:

Thank you for purchasing the Samsung TU7000 TV. Your new TV is engineered with a fast and powerful processor, able to accurately upscale content from all connected and streaming sources to stunning 4K resolution.

If you should ever have concerns or questions regarding setup, function, features, or settings, please know that Samsung Customer Support is here to help.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hello MichelJ,

Thank you for leaving a review regarding the TU7000 Samsung TV. I am sorry to see that you are experiencing issues with your new unit.

Please contact your local Best Buy for warranty or trouble shooting assistance.

If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Marlen9292:

I am very sorry that you are experiencing issues with YouTube on your TU7000. You can try cold booting your TV, updating the software, reinstalling the app, or a complete reset of Smart Hub to correct the issue. For full instructions, please see this article:

https://www.samsung.com/us/support/troubleshooting/TSG01003027/#cold-boot-the-tv

To address your issue with volume control, try auto volume by going to:
Settings > Sound > Expert Settings > Auto Volume, and turn it on.

If your issues persist, please contact Samsung Customer Support for further assistance.

1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Jimmy:

Thank you for purchasing Samsung’s Crystal UHD 4K TU7000 Smart TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD.

If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions