Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
DO NOT BUY - known WiFi connection issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS TV. Samsung is FULLY aware of an internet issue where the TV regularly disconnects from WiFi but has absolutely no fix for it and says “there is no way to pinpoint if it’s the tv or the internet provider with the issue”. I researched several forums both from Samsung directly and other sites to find that there is no resolution and that this issue is connected to specific models. I am disappointed that BestBuy is willing to sell a product with known issues that make it aggravating to utilize day to day. The only way I’m able to use this tv is resetting the factory settings on the tv and reconnecting the WiFi each time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jared:
Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry you are experiencing WiFi connection issues. A recent firmware update is available which may help improve your connection. (1420.0 released on 1/5/21)
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically.
You may also want to enable automatic updates for future convenience.
Select Settings > Support > Software Update, then select Auto Update.
Should your problem persist, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Beware of your receipt before you leave the store.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the transaction was pretty easy and straight forward, the problem the sales person was not forthcoming as he was so busy trying to sell us a maintenance plan that he did not include parts of my items on the receipt and said we got a discount on the overall purchase. Look at your receipt carefully because we did not find out an item was missing until they came to install the TV and Brackets that we were charged for the installation and service plan. The sales person omitted the sound bar from the purchased and said we got a deal. I really did not appreciate being deceived in that way.
I would recommend this to a friend- Cons mentioned:Remote control
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad sounds compared to my previous smart TV (Roku Insignia). Plus this has annoying remote. Picture quality is not good as it is supposed to be. Not recommend.
No, I would not recommend this to a friend Spend more and get OLED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average to poor picture quality picture, suffers from visible moire patterns and has an awkward set up procedure. I just purchased this for a third bedroom so it’s adequate for that I wouldn’t want do use it as an every day TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .John:
Thank you for purchasing the TU7000 TV. I am very sorry for the color glitch issue you encountered. Please check that your TV has the latest firmware update, which should resolve your issue.
To update directly from your TV, press the HOME button on your remote.
- Go to SETTINGS (gear icon) > Support > Software Update > Update Now
- Your TV will check for the update and should start downloading the update. After the update is installed the TV will shut down and restart. Once the TV restarts, press and hold the Power button until the TV turns off and back on.
If your issue persists after the firmware update, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Cons mentioned:Reliability
Samsung
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a great smart tv until it just completely stopped working 1.5 years after purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Krista,
We are sorry to hear that your TV has stopped working. Please give us a chance to make this right by calling us so we can troubleshoot further with you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
still waiting on a repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.contacting best buy is beyond frustrating and getting accurate information when you do is not the case....this review is another waste of my time,tv was great for a week or so then the picture got funky..geek squad diagnosed the issue over the phone and set up a repair appointment for the following week, never showed or called, after another frustrating time trying to speak to someone i finally got through and now have to wait yet another week for someone to come repair it....not to mention the runaround I recieved on getting it delivered....4 seperate days have already been spent waiting for best buy to show up and in my opinion thats no good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Unhappycustomer:
Thank you for purchasing the TU7000 TV. I am very sorry for the color glitch issue you encountered. Please check that your TV has the latest firmware update, which should resolve this specific issue.
You can find the update (version 1301.5) at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/
Please be sure to reset the TV after it has been updated by either unplugging the AC for 20 seconds (or) pressing and holding the power butting until the TV turns off then back on.
Should your issue persist, or if you have any questions or concerns, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Tv65
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't understand why the TV kept flickering every time you use the app I've seen on other review sites that some people have had the same problems switch it out for LG
No, I would not recommend this to a friendBrand response from Samsung
Posted .Neuby92:
Thank you for your review of the TU7000 TV. If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.
Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer.
Settings > General> Eco Solution> Ambient Light Detection
Settings > General> Eco Solution> Power Saving Mode
Settings > General> Eco Solution> Motion Lighting
Settings > Picture > Expert Settings > Contrast Enhancer
Run Picture Test. When the tested image quality is normal, check the signal of the connected device.
Settings > Support > Device Care > Self Diagnosis > Picture Test
I hope this helps. If your issue persists, please reach out to Samsung Customer Support, and a representative will gladly assist you.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
If CoronaVirus Was A TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If coronavirus was a tv this is it! Obviously a basic entry mode tv, it’s a 2020 but imagine quality is extremely poor! Biggest issue is during dark scenes in movies or games, you can see lots of ghosting in the edges of image your watching. I was watching the Mandalorian on Disney+ in 4K apparently and in all the dark scenes you can see all the characters have a ghosting effect around them which really bothers me. So if I can’t even enjoy watching built in apps so what’s even the point?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chris:
Thank you for purchasing this Samsung TV. I am sorry that you are not happy with your viewing experience. We appreciate your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment -- such as helping to optimize image settings for your specific usage scenario -- please let us know. You can reach Samsung TV Support at
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Don't buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great, but the TV randomly changes the source when it feels like it while i am watching something so I have to go back to the app I was using multiple times a day.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Chris:
To change source on your TV, press the HOME button the remote control and then select SOURCE to select an external device connected to the TV.
You can change the port name for a connected external device or add it to the Home Screen. To do so, after selecting SOURCE, move the focus (click over to) the connected external device you wish to rename. Then use the up directional button. The following functions become available:
1) Universal Remote: You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.
2) Edit: You can rename the input ports and change the device icons.
3) Information: You can view detailed information about an external device.
4) Add to Home: You can add the port of an external device to the Home Screen for quick switching.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
(5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com)
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
- Samsung Solutions
But picture but....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So the tv is nice but it was hell to hook to my Google account and my Google assistant says it is connected and is working the tv but it doesn't and I've never had a problem with my Google assistant before so it has to be the tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Outlaw,
Samsung Smart TVs let you sync with Google Home, allowing you the convenience of using voice commands for certain functionalities, such as power on/off, volume up/down, channel change, input source change, and playback control.
Here is a step-by-step guide for syncing with Google Home:
1) Make sure you have the SmartThings app on your mobile device. Add your TV device to the SmartThings app.
2) Open the Google Home app on your phone. If you do not have the app on your phone, you can search for Google Home in the Google Play Store and download the app.
3) Select the Add button. On the next screen select Set Up Device.
4) Press on the text under the title Works with Google. Here you will see a list of accounts. Scroll down until you see SmartThings and select it or search SmartThings by pressing the search icon in the top right-hand corner.
5) Once you have selected SmartThings , press the “Sign in with Samsung Account”’ and use the same Samsung Account which you used to sign in on the SmartThings app on your mobile.
6) The TV will be added automatically.
I hope these tips help you enjoy voice assistance on your TU7000 TV.
Should you need assistance with any other features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your thoughts. Your invaluable feedback helps us continuously deliver better products and service.
- Samsung Ambassador
- Cons mentioned:Reliability
Samsung Crystal UHD
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV stopped working a few months after 1 year warranty expired. Caveat Emptor!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TarponGator,
Thank you for your review of Samsung’s TU7000 TV and for sharing your experience. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get surround sound system to work via HDMI. Best Buy is not helpful vis phone and tv to big to just take in to "reconfigure" as suggested over the phone with my surround sound.... Seriously?
No, I would not recommend this to a friendCrappy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crappy TV, sounds goes out and or has a reverb to it, TV goes blank, but is not off, Continually have to restart, always something. And of course it is out of my return date, have only had the tv for 7 weeks!
No, I would not recommend this to a friendBrand response from Samsung
Posted .jcbo:
I am sorry that you are experiencing issues with your TU7000 4K Smart TV.
Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update. Version 1410.1 (released on 11/4/20) is the most current version.
I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Horrible connection and use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have to unplug the television anytime we want to use a smart TV to allow it to reconnect. Every single time we turn the TV on it does not connect to Wi-Fi and we have to unplug it and restart.
No, I would not recommend this to a friendOnly lasted 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm huge fan of Samsung products but this TV is horrible. I bought this tv in May of this year and 2 months later in july it started flickering. Today when we turned on the tv the screen is red. It looks like all the shading has red in it and it has gotten worse throughout the day. Being that I cant return it to best buy, I contacted Samsung support to tell them about it and I have to wait a week for someone to contact me just to set a date to have someone look at it. I guess I have to watch a red screen for probably the next 2 weeks. STAY AWAY FROM THIS MODEL. HORRIBLE TV THAT CANT EVEN LAST 3 MONTHS!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jlsaccone:
Thank you for purchasing the TU7000 TV. I am very sorry for the color glitch issue you encountered. Please check that your TV has the latest firmware update, which should resolve this specific issue.
You can find the update (version 1301.5) at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/
Please be sure to reset the TV after it has been updated by either unplugging the AC for 20 seconds (or) pressing and holding the power butting until the TV turns off then back on.
Should your issue persist, or if you have any questions or concerns, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
I’m very disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.July 9,2020 I order Samsung tv at Milpitas CA,I was very excited because before I buy this I saw this tv at bestbuy so I buy one but when I get the tv at home delivery the tv is damage and very old but I buy brand new tv and look old and the paint or cool of the plastic of this tv is discoloring, the service really bad I’m very upset because this is the second time the service really bad I buy tv console not to long ago it take almost one month to get it,I will never get anything delivery because there word don’t mean anything is just all sweet talk,I’m to nice to give you one star if I can I’ll give nothing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jaym:
Thank you for purchasing the TU7000 TV and for your review. I am very sorry to hear of your frustrating delivery experience.
Should you have questions or need assistance with settings, setup, or features with your new Samsung TV, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
HDR content TOO dark to watch
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is useless if you want to view HDR shows/movies. Tried watching The Mandalorian on Disney+ and The Expanse on Prime and neither were watchable as they were too dark to see anything. Even with the brightness at max and messing with other settings (per suggestions on threads about this issue in Samsung TV's) I was barely able to produce a visible picture that ended up looked washed out. Returned this and went with a upgraded Sony that was lightyears better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RJHJ:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.
It is possible that your unit needed minor troubleshooting or adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and quality. I'm so glad I chose this brand and this TV.
I would recommend this to a friendBrand response from Samsung
Posted .Hi EvaH,
Thanks for taking a moment to review Samsung’s TU7000 TV. If you’re experiencing specific issues which caused you to give this a 1-star rating, please know Samsung Customer Support is here to help. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Not the best functioning tv I've ever owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is nice when it hooks up to the cable box and receiver. But it is intermittent at best sometimes I have to shut everything down an restart 2 and sometimes up to 5 times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rich,
Thank you for purchasing the Samsung TU7000 and for sharing your review. I am very sorry you are experiencing connection issues with your new Crystal UHD TV. Please be sure you have the latest firmware (v2013.3) which features connection improvements.
Should your problem persist, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
- Cons mentioned:Reliability
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is the worst. I had one completely die on me after about 6 months of use. Just got the replacement and it died after two days. What a joke
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KVAR,
Thank you for purchasing the Samsung TU7000 and for your review. Your experience is very important to us and will be shared with our product team.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN65TU7000FXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you soon.
~ Samsung Specialist