Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Don't buy!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this TV. I would have had to connect a sound bar to be able to hear it. It was horrible. Plus it wouldn't let me add the cbs app. Trying to force me to pay for Paramount ➕. The pictures look fake on it. Don't mind Paramount or a sound bar but I'll NOT BE FORCED to have to get either one to be able to watch a TV. I guess it would be a good tv for gamers but that's about it!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JenniferC,
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week.
LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Okay quality Tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return because the picture quality would be dark on some shows and from a angle it would look like a white cast on the screen. The tv is very slim, and setup was very easy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Momof3,
I am very sorry that your experience with this TV was less than perfect, and I completely understand your disappointment.
Should you ever decide to give Samsung TVs another try, and have questions or need help, please know that we are always here for you.
You can contact us via:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Again, my sincerest apologies. We hope to regain you as a customer in the future.
- Samsung Ambassador
Piece of crap!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv didn’t even last me 2 and a half years. I had problems with this 6 months after buying it, and too late to return it. It has completely gone out on me. Don’t waste your money on this particular series of Samsungs. I’ll never buy this brand again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Autm62,
I'm sorry to hear that you did not have a great experience with your Samsung TU7000 TV. Please know your feedback is very important to us and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week.
LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Nice Tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great working Tv when it’s actually working. But after a few days I have to unplug it and plug it back in because it won’t turn on. It’s very annoying and I hate it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ricky:
Thank you for purchasing the Samsung TU7000 TV. I am very sorry that you are experiencing issues turning your TV on. You may want to try the following troubleshooting steps:
(1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
(2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service.
(3) Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control.
(4) If the TV turns on, your issue may be with the remote control
Please visit our set-by-step troubleshooting guide online at: https://www.samsung.com/us/support/troubleshooting/TSG01001086/
If your issue persists, please contact Samsung Customer Support, and a representative will gladly assist you.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Beware
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV twice and the first tv the top of the screen went dark. Best Buy sent a tech to fix the problem several times without success after changing many parts in the TV. Finally, they replaced the TV with a new one, but I had to struggle with them before this happened. Now 9 months later I am having the same problem. Here we go again...........This tv has a very short life span.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Deni,
We are very sorry to hear about the issues you have had with the TU7000 TV. Please know we are here to help you.
Please give us a call so we can troubleshoot this issue with you. Contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
I do not recommend this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture went out in less than one month. I was very disappointed because when the television worked, the picture was beautiful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nita:
I am very sorry you are experiencing issues with your TU7000.
Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller. Please reach out to us via any of the following so that we can provide troubleshooting or begin warranty service.
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
Cracked Screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product arrived cracked both times. The screen is apparently very fragile which is expected, just didnt expect it to be cracked upon receipt
No, I would not recommend this to a friend- Cons mentioned:Volume
Terrible model
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit constantly froze. Volume was subpar, and response to the remote took 3-5 seconds at times. Returned it on the third week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DJ757:
I am very sorry to see that your TU7000 TV did not meet your needs, and you have returned it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
You can also check out our entire 2020 TV lineup from our 85" 8K flagship Q950TS QLED TV to our lifestyle The Frame Series and more at: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/
Again, my sincerest apologies. We hope to regain you as a customer in the future.
Should you ever have any questions regarding Samsung TVs, please know we are here to help:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
Samsung Tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really a good picture quality. I believe the refresh rate is not up to par. The picture gets pixelated. Ended up returning it for a Sony.
No, I would not recommend this to a friendGet the 120 refresh rate.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have bit the bullet and got the model with a 120 hrtz refresh rate, Noticeable lag and yea, it's a big tv but just a average picture.
No, I would not recommend this to a friendscreen turned off on its own
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was a good tv (i thought) until it just broke on us 2 years later… didnt purchase warranty because I honestly thought it would last a lot longer than 2 years, but that’s my fault for assuming. the screen randomly just turned off on its own and then would not ever turn back on after that
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Huntb,
I'm sorry that your TU7000 TV will not turn on. Please know we are here to help and have a few troubleshooting tips for you to try.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. If it is on, it means that your TV is receiving power and the culprit is likely the remote. Please try to power the TV on through the button below the Samsung logo. If it powers on, I recommend changing the batteries on the remote and possibly replacing the remote.
If the red light below the TV is not on, please try the following:
1) Unplug the TV from its power source for 30 seconds. Then try to power it on again.
2) Try a different outlet that you have confirmed works properly
3) Press the Menu button on your remote. If the Menu appears, then this confirms your TV is powered on. Next, follow these steps:
・Confirm that the TV is set to the same source as the external device.
・Test the HDMI cable. Go to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required.
・Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
Finally, if the red standby light is blinking, please try unplugging the TV for 30 seconds and then try again. Also, confirm that the outlet you are using works with other devices.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to use the 3 TV's much because the geek squad can't get everything to work right!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Unhappy,
Thank you for your review of the Samsung TU7000. We appreciate your feedback regarding complications you are experiencing with your TV.
So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung TV Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
LEMON
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this particular 4K high definition smart Samsung TV would be a lot better, very disappointed with its picture quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CUSH,
Thank you for purchasing the Samsung TU7000 and for sharing your feedback regarding the clarity of your TV.
Please know, the TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve the picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and set-top box to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
CHEAP TV EVER
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.terrible, first day installed , turned on the TV and then it started glitched an then faded to black where you could not see much on the TV. similar to when you dimm the settings on your smart phone and could barely see anything. Had to get tech support to come out first people never showed , re made the appointment as new install and then someone show up to tell us we need new TV. liked because of price , but you get what you pay for!
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Amazing Picture!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This 4K Samsung is a great TV at a great price point! The picture looks fabulous! Clear, crisp picture with 4K that makes you think you could step right into it, and the sound is actually terrific! The set up was super easy with an intuitive remote and easy settings. It came packaged very well, with a lot of Styrofoam protecting it. There are all kinds of channels available to access through the guide, which is great! Good bye cable! All the apps you want are right here, and if you don't see the one you want you can search for it and find it easily. I'm impressed with this TV, there are 2 HDMI ports in the back and considering all the apps that are on it that seems like enough. I definitely recommend this TV, I've had no problems with it.
I would recommend this to a friend Freezes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and i had this tv for two weeks, and it freezes. No matter if you are watching an antenna program. We could Not operate the tv until we disconnect the power. Then the process of returning the tv is horrible. First call to speak with an agent took 37 mins. They connected us with another agent and that was another 35 min call. We had the tv delivered and we want it replaced or a refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ernest:
I am sorry that you are experiencing freezing with your TU7000 TV.
You can have your TV perform a self-check to diagnose the issues you are experiencing.
Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
For step-by-step instructions on self-diagnosis tools, please visit: https://www.samsung.com/us/support/answer/ANS00077524/
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds.
I hope this helps to solve your concerns.
Should you need further assistance, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant even touch tv if you do it breaks very easily but it has a good picture though
No, I would not recommend this to a friendBrand response from Samsung
Posted .BIGRED:
We always aim to deliver a great experience, and it’s unfortunate to hear the TU7000 TV did not meet your expectations.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Thank you for choosing Samsung.
~ Samsung Advisor
Issues with colors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought two tvs one for my friend and one for me. His TV displayed the picture like if it had water damage. We exchanged it for another one. Mine now after a few weeks has the same problem as his. I've been reseting the TV to manufacturers settings and it seems to fix it. I'm in the medical field and haven't had a chance to go return it and will do as soon as I have a chance. Very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Eurolee,
I am sorry that you are seeing abnormal image display on your TU7000 screen.
Please make sure that your TV has the latest firmware update, which should resolve this issue.
You can find the update at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/
Should you need further help with this or any issue, please contact Samsung Support and a representative will gladly assist you. You can reach us at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Average TV and there are issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this tv and had a flicker and return within 3 days and got a replacement but the the replacement is flickering once a week not sure what is the issue
No, I would not recommend this to a friendBrand response from Samsung
Posted .Average:
If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features.
Disable Ambient Light Detection, Power Saving Mode, Motion Lighting, or Contrast Enhancer.
Settings > General> Eco Solution> Ambient Light Detection
Settings > General> Eco Solution> Power Saving Mode
Settings > General> Eco Solution> Motion Lighting
Settings > Picture > Expert Settings > Contrast Enhancer
Run Picture Test. When the tested image quality is normal, check the signal of the connected device.
Settings > Support > Device Care > Self Diagnosis > Picture Test
I hope this helps. If your issue persists, please reach out to Samsung Customer Support, and a representative will gladly assist you.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Come and get it!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is basically a disgrace ... and Samsung should be embarrassed that they would create such a television with only a one year warranty...it stutters the picture ,it’s stutters words and it buzzes and more...as it pleases... I really don’t believe this will last 6 months... we paid $150 to have it installed ...we will pay another $100 Dollars to have someone come over and remove it ...then we will pay another $150 to have a Replacement reinstalled...
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoeHamrah:
Thank you for purchasing the Samsung TU7000 TV. I amvery sorry to hear that you are experiencing issues with your unit. So that we can better troubleshoot your specific issues and provide steps towards a solution, please contact Samsung TV Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions