Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Great TVs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TVs are great; how ever the service was not great. Two sales people acted like they didn’t want to sale me the 10 TVs like I was an inconvenience to them.
I would recommend this to a friendBrand response from Samsung
Posted .Jfavorite:
I am very sorry to see that you had an unfortunate experience with the purchase of your TV.
To address your concerns, you may want to share feedback directly with BestBuy.
Should you ever need assistance or have questions about using this product, please know we are here to help. You can reach Samsung Support at:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Terrible experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience I’ve had picking up an order with a retailer. Came to do the curbside and was told I had to go inside. What’s the point of curbside if I need to go inside?? The associates were extremely rude when I was asking why I had to go in. It’s a big tv....the person looked at me and said here’s your order....as if I was able to pick the tv up myself and take it to my car. Nobody greeted me just overall a terrible experience. Never doing this again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SamsungTV:
I am sorry to hear of your poor pickup experience. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
If you should ever have questions on setup, features or operation, Samsung is ready to help you with enjoying your new TV. You can reach Samsung Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Bad and weak sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is less than poor and very weak, I thought it would be better than what it actually sounds and the image is not 4K
No, I would not recommend this to a friendScreen died after 2 weeks. Avoid these budget TVs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smart hub is very slow. Screen went black after using for 2 weeks (sound works). Already needs repairs after 2 weeks of use. Also noticed when it was working, screen would randomly reduce color but would go back to normal if I changed picture mode a couple times and back to setting that was in use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RBoston,
Thank you for your feedback on the TU7000 TV, your review is important to us and will be shared with our internal teams.
We understand how frustrating it can be to wait for your TV to be serviced and appreciate your patience. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
To schedule service or if you need help with anything else please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Image of tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Image of the tv is horrible sometimes. It comes and goes. Sometimes you can see the pixels and very blurry. This happen since the day i purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nana:
Thank you for your review of the TU7000 TV. I am sorry that you are experiencing some image issues. If you notice blurring or juddering on the screen, use the Picture Clarity Settings function to resolve the issue. You can find it in your TV Settings: Settings > Picture > Expert Settings > Picture Clarity Settings
I hope this improves your viewing experience. If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Samsung Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the crystal clear Uhd the 4k is a plus and the tv is loud by its self.
I would recommend this to a friendBrand response from Samsung
Posted .ILLWILL:
Thank you for purchasing Samsung’s Crystal UHD 4K TU7000 Smart TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD.
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
Thanks for being a part of the Samsung family.
~ Samsung Advisor
Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst tv ive ever bought. I always disconnects from the wifi, I have to completely delete the wifi and reconnect it multiple times before it wirks again. It is so slow to load up any app. It freezes all the time. I would give it 0 stars if i could.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Monique,
Thank you for letting us know about the issue you are experiencing with the TU7000 TV constantly disconnecting from your Wi-fi. Please know we are here to help.
If your Wi-fi continually disconnects, you will need to update the Software on your TV. If you can connect to your Wi-fi, go to Settings>Support> Software Update and update from there.
If you cannot connect your TV to your local Wi-fi, please try connecting via ethernet cable, or you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If you continue to have issues with your Wi-fi, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Don't do it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk! Had to return it TWICE. First one came with a cracked screen. Second one had power issues and an outdated firmware version that would not update after spending hours on the phone with Samsung tech support. Finally gave up and returned it for an LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DavidB,
It’s unfortunate to hear of the issues that have caused you to return two of the TU7000 TVs. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week.
LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Dead after 1 month
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead after 1 month and 5 days. So not possible to return. Contacted the manufacturer they authorized an exchange in my local store at South Bay Boston. Went there they didn’t made the exchange. They refused to do it even with the email from Samsung and they sent all the info to them. Even tho the manager refused to make the exchange. Had to bring the tv home again and contact Samsung. After that they made the exchange. I’ll never buy from you guys.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ramosis:
Thank you for sharing your review of the Samsung TU7000 TV. I am very sorry that issues with your TV have caused you to exchange it. I completely understand your disappointment.
Should you need assistance with your new unit, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
OLD 'smart tv'
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very smart for a smart tv. My old TCL has the ability to pause live tv, very disappointed this doesn't while some articles say they can.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MoveAlong:
Thank you for purchasing the TU7000 TV and for your review. Your TV can pause media content sorted on your TV, USB devices, mobile devices, cameras, or other connected devices.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
This is a great TV with great image
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am positively impressed, I know that I should not be because the TV has all the elements that should guarantee a safe purchase decision but I recognize that the price (low) and previous reviews concerned me. After three days of intensive use (thanks Covid for keeping the entire family at home watching TV), I can report that this TV is amazing, a super clear image and an all in one video device with all the apps included and directly managed from the remote control. Some pros: .- Video: let’s do it simple, this TV has all the technology that delivers an out of this world quality imagen: 4K processor (2160p versus the HD1080), Crystal colors displayed and a motion rate 120 for your high-speed programs or movies. .- A simple installation. That includes mounting the stand but also the first connection. This is super important according to the previous reviews and the manufacturer responses, I turned on the TV the first time only after all the connections in the back were done: cable TV box AND Internet through LAN. This allowed me to install the last firmware on the TV (even if I just click yes when the question about check for the last firmware showed on the screen) and I didn’t experience any of the image issues reported. .- Bluetooth enabled features. This is not my first TV with this and I recognize that it’s a must for me. I love being able to directly project on my 65i TV any app from my phone, or just pictures stored in my other android devices Some cons: .- Like in most of the flat TV, the speakers are not delivering the most powerful sound possible. It’s not bad but not the best for a movie, perhaps think about adding a soundbar. This is not exclusive to this TV and I shared this concern with other TVs at home. .- With 2 HDMI connectors, I found that they are already in use with the cable box and the video game console. I understand that some other devices (Apple TV, Roku) are already included as apps but a third connector is always welcomed. .- Despite being connected through LAN, launching Netflix takes a few seconds. Once launched, I didn’t experience any single problem or delay to watch the movies. Finally, I will recommend this TV considering the image quality, the fact that manufacturer warranty will always be there and the fact that the new Series 8 are already in the market sinking the price of the Series 7 (as this) to very accessible levels and one of the best quality-price in the market.
I would recommend this to a friend Screen issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it with great expectations, but end up returning it 2 weeks later because the screen started to fail. It would bring blueish and reddish textures and also the audio would eventually go out. Had to reboot it every time and then it would happen again the following day. I checked the reviews and found out that I was not the only one having issues with this specific TV. I would recommend to go with a higher version or just a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Pipe:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.
It is possible that your unit was either defective or required adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.
Again, my sincerest apologies. We hope to regain you as a customer in the future.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
Dont use best buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My tv began having issues after the 15 day return period. When i called to find out how to handle the warranty with Samsung, the agent hung up in my face as soon as he saw the return period was expired and before i could ask him to provide me with a number to forward my request.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi 1234,
Thank you for your feedback on the Samsung TU7000 TV. To better help you please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Tv is ok. 2 stars because of management
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rude manager at the Killeen Store. I had to go to a different location to deal with an issue the television had bc she was unwilling to help!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bob123:
Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you had a poor purchasing experience. You may want to provide feedback directly to Best Buy.
Your new TV is engineered with a fast and powerful processor, able to accurately upscale content from all connected and streaming sources to stunning 4K resolution.
If you should ever have concerns or questions regarding setup, function, features, or settings, please know that Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not worth it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 1 year. Would not repurchase. Had to get a whole new TV as the powerboard was not working. Got a refund.
No, I would not recommend this to a friendSamsung let us down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is not good on this tv. We have adjusted all the settings and it just does not have a quality picture. Would not buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ddhf:
Thank you for purchasing the Samsung TU7000 4K Smart TV and for your review. I am sorry to hear that you are not completely happy with your TV’s picture. There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Defective Product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We hadn't even had our TV for 2 days when the screen went out. We researched the issue and even called Samsung support and they advised it would need to be replaced. You can hear sound but the screen is black. If you hold a flashlight to the tv, you can faintly see the picture. Disappointed is an understatement. Trying to get in touch with the Best Buy nearest me to speak to a representative and have been on hold for half an hour.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jess:
Thank you for purchasing the TU7000 TV and for your review. I am very sorry you are experiencing issues with your new TV and need a new unit. If you need assistance with your TV after your are able to get your replacement, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not as good as expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 5 year old Samsung 4k tv was so much better than this that I was extremely disappointed. Great price but doesn't deliver that wow factor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jaco:
Thank you for purchasing the Samsung TU7000 4K Smart TV and for your review. I am very sorry to hear that you are not completely happy with your TV. Please know that you can adjust the settings for picture and sound according to your preferences.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode. You can further adjust your brightness, contrast, color, and more by going to Settings > Picture > Expert Settings.
To make adjustments to suit your sound preferences, go to Settings > Sound > Sound Mode and Settings > Sound > Expert Settings
I hope these adjustments can improve your experience. If you should have any questions or concerns, please know that Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Terrible TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a terrible image quality and the interface is really slow. I immediately returned and exchange for a Sony TV. My best decision
No, I would not recommend this to a friendBrand response from Samsung
Posted .campos1203:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to return it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
You can also check out our entire 2020 TV lineup from our 85" 8K flagship Q950TS QLED TV to our lifestyle The Frame Series and more at: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/
Again, my sincerest apologies. We hope to regain you as a customer in the future. Should you every have any questions regarding Samsung TVs, please know we are here to help.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
- Cons mentioned:Volume
Poor volume
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume was very low. All volume completed stopped after 4 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .volume:
Thank you for purchasing the Samsung TU7000 UHD TV and for your review. One possible cause for the low volume is the source. Some sources have their own volume control which might be set too low.
Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again.
We recommend you try a Sound Test under Support > Self Diagnosis > Start Sound Test. Another way to check the source volume is to test an internal streaming source like Netflix or YouTube to compare.
You may also want to select from several Sound Modes and advanced settings to meet your personal preferences. Press the Home button on your remote, and then navigate to Settings > Sound > Sound Mode
I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Advisor