Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Won’t turn on
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item will not turn on. You have to be pulling plug out and restarting this way. Then it does this freeze thing..
No, I would not recommend this to a friendBrand response from Samsung
Posted .GirlWithoutATV,
I am sorry to hear that you are experiencing issues with your TU7000 TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.
Please reach out to us via any of the following so that we can provide troubleshooting or begin warranty service.
1) Phone: 1-800-SAMSUNG
Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
We hope to hear from you soon and assist you with a satisfactory solution.
-Samsung Ambassador
Tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as a Roku this tv is a pain to setup and also loses it WiFi connection
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joseph:
Thank you for sharing your review of Samsung’s TU7000 TV set up. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.
Thank you for choosing the TU7000 Crystal UHD TV and taking the time to share your experience with the connection to your internet network. If you are experiencing issues with the WiFi connection, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.
I hope these tips help resolve your concerns. Should you need help with troubleshooting or have further question, please contact Samsung Customer Support at:
1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Advisor
- Cons mentioned:Remote control
old tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very old model. Remote one of those old. so hard to change channels
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsung,
Thank you for purchasing the Samsung TU7000 and for your review. Your thoughts regarding the remote are important to us and will be shared with our internal product teams.
To help you familiarize yourself with the buttons on your remote, the downloadable User Manual includes the TV remote’s diagram and a detailed step-by-step guide (page 10): https://downloadcenter.samsung.com/content/EM/202005/20200512153623451/BN68-10302F-00_UM_UTU7000K-82_ZA_ENG_200304.0.pdf
It is also available directly on your TV: Go to Settings > Support > Open e-Manual
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help:
1) Phone: 1-800-SAMSUNG / Available 8 AM - 12 AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/contact/
3) Text HELP to 62913
4) Samsung Members App
5) Facebook Messenger: https://www.facebook.com/samsungsupport
6) Twitter: https://twitter.com/SamsungSupport
7) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Not So Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV worked fine for about 3 weeks than it wouldn't change channels or turn off, So I returned the TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .Notsohappy:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.
It is possible that your unit was either defective or required adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
Thank you again for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
~ Samsung Solutions
- Cons mentioned:Reliability
Doesn’t turn on
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only a year and stop working it doesn’t want to turn on
No, I would not recommend this to a friend Buy a budget TV from a different brand
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV died on me after 7 months. Samsung makes their warranty process as difficult as possible. Bestbuy puts me on eternal hold when trying to setup the return for pickup. Guess I am SOL. I cannot recommend this product to anyone I know, nor will I be recommending any samsung tv to anyone I know after dealing with their warranty department.
No, I would not recommend this to a friendsales tax process
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a retailer for over 25 years and I have been trying to get sales tax information to you and I have been very disappointed in your process; No one to tell my what you need, I have sent you everything you want. Talked to the State of Nebraska about if I had the right cert. and they said yes. I need a real person to finish this off and no one can help me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rich:
You are leaving a review for the 2020 TU7000 TV. I recommend you contact Best Buy directly for assistance regarding your sales tax process.
Should you ever need assistance or have questions about using your Samsung TV, please know we are here to help. You can reach Samsung Support at:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
Junk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy this as a main tv. It is junk. Problems with the software, connectivity, glitchy, cannot keep up with movements well, takes forever to load anything, etc. I wish I could exchange for another one but outside of that window now. Priced low for a reason. All of the sudden now it will not connect to the WiFi, troubleshooting did not help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rachfa,
Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding the issues you are experiencing with your TV. A firmware update (1420.0 released on 2/19/21) is available which may help improve your connection.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically.
The interface issue you are describing may possibly be related to your network connection and quality.
We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Your TV also has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again.
I hope these tips help. Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Less than average
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this itim since it is low quality. Pay a little more get better one
No, I would not recommend this to a friendTV stopped working after a couple weeks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the tv brand-new, and about two weeks later, the picture went out and the sound still worked. I purchased a geek squad coverage plan and they have some three visits with no repair done yet. It has been about three weeks so far and I am hoping it is repaired soon
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RichardT,
Thank you for your purchase and review of the Samsung TU7000 TV. We are sorry to hear that the picture went out; however, please know your TV is backed by a 1-year year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
If you've switched on your TV and the sound comes through fine, but you do not see any picture, it is likely one of three potential issues:
1) A connection issue; is the most common problem with a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Poor option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.None of the useful functions are available "in the USA" also no record button on remote. Am still having great difficulty streaming xfinity on this tv and tring to get Netflix (which is free in our Comcast plan). Wish I could exchange this television. Other options were out of stock or a long wait for availability when ordered - now I know why.
No, I would not recommend this to a friendBrand response from Samsung
Posted .LOOKUP:
Thank you for choosing the Samsung TU7000 TV and taking the time to share your experience with your apps and available functions. So we can better understand the problems you are experiencing with Xfinity and Netflix and provide you with troubleshooting assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Terrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is not worth the money, even with a sale price. Bought in November, waited to use it until February since moving and the wifi signal in the TV does not work. Tried contacting Samsung and because the TV has a minor scratch on the screen, it voids the warranty and cannot be fixed. Spend your money on a better TV, don't spend it on this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Emvik:
Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry that you are experiencing Wi-Fi connection issues. You may want to go through these steps to check your network connection:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
For further assistance or service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Love my 65
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new TV, it's the perfect size with a great clear picture
I would recommend this to a friendBrand response from Samsung
Posted .Samsung65:
Thank you for purchasing the 2020 TU7000 TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Defective HDMI port
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this tv and from the start it was defective. The HDMI ports were damaged and I couldn't connect any devices to the TV. Best buy replaced it and when I received the new tv it had the same issue as the first tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Flyjs234,
We appreciate you sharing your details regarding the HDMI ports on the TV. We are sorry to hear you have had issues with two Samsung TVs and we appreciate your patience. Please know your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defects, if purchased brand-new directly from an authorized seller.
Please give us the chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
We hope to hear from you soon.
~ Samsung Advisor
Never found my Package
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never found this package at my door steps, The delivery people arrived 1 hour 30 mins before the scheduled time of delivery. The delivery people cannot put the customers in pressure for delivering the pacakes, If you want to delivery according to your timings then it does make any sense in giving atomated call beore delivery day. This is not fair,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Prakash:
I am very sorry to see that you had an unfortunate experience with the delivery of your TV.
I recommend you contact Best Buy directly for assistance. I hope your issue is resolved quickly.
Should you ever need assistance or have questions about using this product, please know we are here to help. You can reach Samsung Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Samsung 65" tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy. The picture is good. The soubd is crisp.
I would recommend this to a friend don't buy cheap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd one. back light went out on this one. You get what you paid for.
No, I would not recommend this to a friendBrand response from Samsung
Posted .azandy:
I’m sorry to hear that your Samsung TU7000 TV did not meet your expectations. This is not the quality we expect from our products.
Your feedback is very important to us as we continuously strive for best-in-class product and service. Please feel free to reach out to Samsung Customer Support with any further comments, concerns, or suggestions you wish to share. If given the chance, we would love to make things right.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
We hope to hear from you soon.
- Samsung Advisor
- Cons mentioned:Reliability
Picture quality broke after a few weeks. Do not b
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very unreliable. Do not buy. Picture failed after only 15 days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Miki:
Thank you for purchasing the TU7000 TV and for your review. I am very sorry you are experiencing issues with your picture. So that we can better understand your issue and provide you with troubleshooting assistance, please contact Samsung TV Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Lemon tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 1 month into having our new tv we are having to use our warranty we bought with the tv to get it replaced as the tv began showing a black screen that just continued to get worse as time went by. We are hoping that this was just a defective tv and our replacement will be a good tv that will last a long time.
No, I would not recommend this to a friendStarter tv for a kid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is sub par. WiFi at times gets disconnected and needs to restart in order to work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lee77:
Thank you for purchasing the Samsung TU7000 TV. I am very sorry you are experiencing connection issues with your TU7000 TV. Please be sure you have the latest firmware which can be found at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
Should you need further assistance, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions