Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
great upgrade from HD at a great price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not my first 4k tv, but I for sure love the picture. A couple of things you need before you try to set this up. make sure you have a TV stand with more than 55" to put the TV download the SmartThings app know your WiFi password (this will work on 5Ghz!) I put this on my guest network which I do for all smart devices. this does have the ability to hard wire. Best Buy delivery people were pretty amazing, could not cross the threshold of the of my house but helped me get it in. This went in my living room. it is a 65inch TV. but you need about 55" on your TV stand to accommodate the legs. You need 2 people to move this around, yes you may be string but don't hurt the screen. i had tried to do the setup of the TV with the SmartThings app, for some reason the app would not talk to my WiFi. so went with the remote. make sure you run the firmware update, and also check the Samsung website (v1082 thru the app and 1083 thru the website). on startup the TV defaults to the channels.. They have CBS ( no other channels) and some odd channels and does have Vevo music. The only app you could sign on at startup was Amazon Prime, it didn't work but at least I was offered. I took off a lot of the default home apps (such as Hulu that your cant delete just remove it from the app screen) but I was able to add Spectrum, Plex, Netflix, and Amazon Prime. The picture quality was very good. I played Bumblebee on Amazon Prime (4k)and Ready Player One (4k HDR) from Vudu and the picture was very good. the was some pixelization The black was very dark and not that grayish black you see a lot. Cons: The app is not very user friendly. There are some really great ones Samsung could look into. Look for the leader in streaming OS and see theirs. You can not customize the interface (would love to make my own shortcuts with labels0, no private listening option, no quick load of apps, a virtual keyboard on the app would be awesome. I am running on WiFi 5GHz about 2 feet from my router. Still drops pretty often. The app load is buggy and slow. Spectrum app cant authenticate every time. You have to turn off the TV and back on a few times. You have to do this soft power cycle pretty slow or the TV cant figure out what you want to just defaults to staying off. Tried Google. I added the TV to Google home. This locked the TV could not turn the TV by remote. Unplugged the TV, remote worked. So, took it off google home till I can do some more research. Plex is an available App, so YA!. Playing HD content worked great. My 4k/HDR content was not good. the TV CPU cant transcode the movies. Ill have to do more research to fix that. Plugging in my computer directly to the TV by HDMI was a gray screen no idea why. More research. There are only 2 HDMI. I dot really need my world leading media streaming device as much for this TV. But there is no HDMI ARC which is a huge downer. You REALLY need external audio. The speaker is in the back so if you are way in front of the tv you can hear just fine (or sounds really good if you are in a room behind the TV thru a wall) then its super quiet Most of my cons are software issues that Samsung could easily fix with updates. If you need a entry level 4K tv, with Samsung quality try this TV
I would recommend this to a friend Rip-off
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is slow and started glitching after a month bestbuy only gave me a week and a half to return it problems is only getting worse and now I have to pay a repair guy to come fix the problem so my warranty I purchased does not cover this price Len at all??? Rip-off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ripoff:
Thank you for sharing your experience with the TU7000 TV. I am sorry that you are experiencing some glitching issues.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings>Support>Software Update. (ver. 1410.1 released on 11/4/20)
Both the current version and new version number will be displayed. The current version is what your TV is using and the new version is the latest update.
New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for convenience by selecting > Auto Update.
Should you need further assistance, please contact Samsung Customer Support.
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase a TV on February 8 returning on February 25 because the TV wasn’t working it was for my wife’s birthday but on the eighth opening on the 25th and it doesn’t work Best Buy doesn’t want to exchange it what can I do to get my TV back on my money back it’s not fair I have a TV here at home I pay $600 and it’s not working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tvwarranty:
I am sorry to hear that your new TU7000 TV was not working for your wife’s birthday. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Please give us the opportunity to assist you by contacting Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
loving this tv
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.at the moment, the only things I can think of that I dont like about the tv. its that it only has 2 hdmi ports and 1 usb port. it does not have any audio jacks on it either. that said, at least for the hdmi you can get a box that you plug in your hdmi devices into. it also at times seems to lag a little when you would use the controller and lets say hit the arrow key over. at times it would take a few seconds which at times would doubt yourself if you pressed the button so you would press again and it would now move 2 over 2 spots. outside of those things, we love this tv. one of the nice things on it is that it supports apple airplay. so I was able to mirror my ipads, iphones with the tv. never had a Samsung tv so was nice to see that it had Samsung tv on it which has some tv channels. I don't watch to many things, it had a lot of apps and some more you could install think maybe a few that could not get. took a few min. to set up and once set up, easy to use. Samsung phone, the tv would auto display if you chose to mirror. ipad, had to get into the settings and set up. one thing I love about this compared to some other TVs that I have had or seen. the stand. it still has 2 feet on each end, wish it was more in the center so you can place on anything, but at least the feet go perpendicular to the tv. few tvs that I seen the feet are about the same distance in but instead of going perpendicular to tv, they tend to make a v shape with the tv and so the feet end up at the edge roughly where the tv is. so my last 65" inch tv, the feet where half a inch from the edge of the table stand I had. where this tv, I have plenty of room. sound is pretty good for being a tv. I did make sure to do an update. it also was set to auto update and this would make the tv take a while to turn on. can leave that on or just remind yourself to check once a week or so. so far, love the tv, again reminder if you have a tv and getting a new one, I do recommend this tv, but know that it only has 2 hdmi, (one is a ark) so you may need to also pick up a hdmi box that you can plug more hdmi cords into.
I would recommend this to a friend Idk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv broke twice in less than a year they won’t replace or fix it either
No, I would not recommend this to a friend- Cons mentioned:Reliability
Tv broke within 3 weeks of purchase.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We brought this tv home and 3 weeks late it stopped working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tlengfelder:
Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing issues with your TV after 3 weeks of purchase.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you with troubleshooting or warranty service.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv went out after 17 days and Best Buy would not take the tv because it was beyond the 15 day return. Luckily I purchased the extended warranty. Geek squad made an assessment and order a piece that will take 2 weeks to arrive. I will see what happens as I am still waiting. I hope they can resolve the issue.
No, I would not recommend this to a friendHate it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very rude staff at order pickup very nasty no social distancing very disappointed with my trip there I came from lower Manhattan and had to go to store A total of 3 trips (back and fourth ) 3 times just to get my tv never again I’ll go back to this location i felt so bad after that day I never wanna return to that location
No, I would not recommend this to a friendBrand response from Samsung
Posted .Titop111:
Thank you for purchasing the Samsung TU7000 QLED TV and for your review. I am sorry to hear that you had a frustrating purchase experience, but I hope you are now enjoying your new TV. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
If you should ever have questions on setup, features or operation, Samsung is ready to help you with enjoying your new TV. You can reach Samsung Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saw it on sale for less not even two weeks after I bought it at the Saratoga Best Buy rt 50
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bubbamoyn1:
Thank you for purchasing the 2020 TU7000 4K Smart TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD. If you are experiencing specific issues with your TV, please know Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Cheap and works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only problems are that the os is laggy and the screen flickers for some reason occasionally.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Papi:
I am sorry that you are experiencing lagging and flickering with your TU7000 TV.
You can have your TV perform a self-check to diagnose the issues you are experiencing.
Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
For step-by-step instructions on self-diagnosis tools, please visit: https://www.samsung.com/us/support/answer/ANS00077524/
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds.
I hope this helps to solve your concerns.
Should you need further assistance, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung Sux
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible company, refused to assist to help update the OS was unable to add apps, finally got samsung tech to help by remote login, she reset and erased all the apps, did nothing to fix the problems. but aside from that DO buy one .. people chase Brand names
No, I would not recommend this to a friendBrand response from Samsung
Posted .SamsungSux:
Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry for the issues you have experienced with adding apps. To update to the most recent firmware update (1420.0 released on 1/5/21), please follow these steps:
1. Using your TV's remote, navigate to Settings, and select Support.
2. Select Software Update, and then select Update Now.
3. New updates will be downloaded and installed on your TV.
4. Updates usually take a few minutes; please do not turn off the TV until the update is complete.
5. When the update is finished, the TV will restart automatically.
You may also want to enable automatic updates for future convenience.
Select Settings > Support > Software Update, then select Auto Update.
For further assistance, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung Flatscreen TV
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay television, I have to reboot sometimes as there are some glitches.
I would recommend this to a friendScreen flashing like a strobelight
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had TV less than a month and the screen flashes like a strobe light. I have to turn it off and turn back on for it to stop, then it will happen again later in the day. Glad I bought protection plan, but still disappointed that I was sold a defective item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TorG1:
I am very sorry to hear that your screen is flashing. This does not sound normal at all.
Please do reach out to us again so that we can better assist towards a solution. Our customer support team will gather further details regarding the flashing issue.
You can contact Samsung TV Support at:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, I apologize for the disappointment. We look forward to hearing from you.
~ Samsung Solutions
Buyers remorse.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot delete the base apps and it comes with a ton of bloatware. Do not purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rafa:
Thank you for sharing your review of the TU7000 TV. We value your feedback and will share it with our teams.
Please know that you can customize the Smart Hub by removing apps from or adding apps to the home screen. You can also rearrange apps to your liking.
Simply select an app, press, and hold the Enter key. You’ll see a popup menu with options to move or remove it.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Sound is not good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv sound is not good and the tv legs other than that it's ok considering the price!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Redbabydoll2010:
Thank you for sharing your user experience with the TU7000 TV. I am sorry that you are not completely satisfied with its sound performance.
You may select from several Sound Modes and advanced settings to meet your personal preferences. Press the Home button on your remote, and then navigate to Settings > Sound > Sound Mode
You can also customize the sound with Expert Settings. Home > Settings > Sound > Expert Settings.
Instructions for configuring these modes and settings are found in the E-Manual(page 69-70):
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
For assistance with these features or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
- Samsung Solutions
Samsung 65" class-7 4k uhd TV isn't what I imagine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the TV is ok, not totally wowed with it but its getting the job done for the most part.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MikeyMyke:
Thank you for purchasing the 2020 TU7000 4K Smart TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD. If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
faulty product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed it and it turned on and setup fine. The image is not bright enough and then it goes black after a few hours of use. I returned it promptly and Best Buy refunded money without any problems. I did upgrade with samsung qled70. it works amazing
No, I would not recommend this to a friendBrand response from Samsung
Posted .ddh1:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to replace it with a different model. Thank you for being a loyal Samsung customer.
Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung Q70T TV, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Good picture slow reaction time to remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv lags spot with the remote command. Once you finally get to what your watching it’s great
No, I would not recommend this to a friendBrand response from Samsung
Posted .SMOOTH:
I am sorry that you are experiencing lag when navigating and on your TU7000 TV. Have you tried Device Care option? Go to Settings > Support> Device Care > Start Device Care.
This service checks memory and frees up unused cached memory and closes background apps. I hope this helps to solve your concerns. If the issues persist, please reach out to Samsung Customer Support:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is tinny, not normal or clear. $650. TV with $10.00 sound.
No, I would not recommend this to a friendDefective Firmware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV yesterday, and shortly after unboxing, it was clear that the firmware was defective. The TV ran very slowly, and apps crashed. I tried to restore the firmware via USB, but the restore process also crashed. I am returning the TV today.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mike:
Thank you for your review of this Samsung TU7000 TV. I am very sorry to hear of the frustrations you experienced with updating firmware. You can update in three ways: through the internet, with a USB device, or automatically.
1) Internet: On your TV, navigate to Settings > Support > Software Update, and then select Update Now. If an update is available, it will automatically install, and the TV will restart automatically. Updates usually take a few minutes; please do not turn off the TV until the update is complete. If there is no update available, select OK to exit. Make note of the current version that is displayed on your TV screen to the right.
2) Sometimes, new software versions will be available on Samsung.com before they are available in your TV's Support menu. The latest software version can be downloaded from the download center by selecting your TV's type and model. If the version on the website is a later version than the one displaying on your TV:
a. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
b. Connect the USB thumb drive to a USB port on your TV.
c. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
d. Follow the on-screen instructions to install the updated software.
3) Automatically: You may want to enable automatic updates for convenience. The TV updates automatically while you are watching.
Select Settings > Support > Software Update, then select Auto Update.
When the background update is completed, it is applied the next time the TV is turned on. If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function disabled, use the Select button to turn it off.
If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions