Customer Ratings & Reviews

Hank:

Thank you for sharing your review of the TU7000 TV. I am sorry that you are finding your application speed and system navigation to be slow.

To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care

This service checks memory and frees up unused cached memory and closes background apps.

Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.

Both the current version and new version number will be displayed. The current version is what your TV is using, and the new version is the latest update.

New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.

You may want to enable automatic updates for convenience by selecting > Auto Update.

Should you need further assistance, please contact Samsung Customer Support.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

sammysam:

I am very sorry that you are not completely happy with the picture quality you are seeing. There are several settings you can adjust to your liking such as Picture Mode and Expert Settings. Please see this article for a detailed description:

https://www.samsung.com/us/support/answer/ANS00079295/

For the online E-Manual, please go to: https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf

Should you need further assistance, please know Samsung Customer Support is here to help:

1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

fukuyou:

Thank you for sharing your experience with the TU7000 TV. I am sorry that you are experiencing some delayed response when navigating your menu.

You may want to try the Device Care option. Go to Settings > Support> Device Care > Start Device Care

This service checks memory and frees up unused cached memory and closes background apps.

To improve your Bluetooth connectivity, please be sure to download and install the latest firmware which can be found at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020

Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/

I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support:

1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hoping:

Thank you for sharing your review for the Samsung TU7000 TV. We value your feedback and will share it with our teams.

If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

65inch:

Thank you for purchasing the Samsung TU7000 TV and for sharing your experience with us. I am very sorry to hear that you experienced issues with the setup of your TV. Should you need any further assistance with setup or with the use of the functions or features of your TV. Please know that Samsung Customer Support is here to help.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Pooh:

Thank you for sharing your experience with the TU7000 TV. I am sorry that you are experiencing lag with your TV remote. Have you tried Device Care option? Go to Settings > Support> Device Care > Start Device Care

This service checks memory and frees up unused cached memory and closes background apps.

Additionally, please check that your TV has the latest firmware update, which should resolve the color issue you are experiencing.

You can find the update (version 1301.5) at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020

For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/

Please be sure to reset the TV after it has been updated by either unplugging the AC for 20 seconds (or) pressing and holding the power butting until the TV turns off then back on.

I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support:

1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Susie:

I am very sorry that you are experiencing issues with your TU7000 TV and are currently waiting for a service appointment. While you are waiting, you may want to try the following:

1) Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care

For instructions on self-diagnosis tools, please visit: https://www.samsung.com/us/support/answer/ANS00077524/

I hope this helps. Should you need further assistance even after your service appointment, please contact Samsung Customer Support:

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Comradegarcia:

Thank you for purchasing the Samsung TU7000 TV. I am very sorry you are experiencing issues with your TV not displaying properly. Please try the following troubleshooting steps:

1) Check the antenna and input cable connections

2) Check the antenna and HDMI cable connections

3) If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines

4) Try changing channels using the remote control. Is the issue the same on all channels?

5) Press the Home button (looks like a house), select Source, choose another input source. Is the issue the same on all sources?

6) If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)

7) If the problem disappears during the test, check your TV signal
(Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception

Should you need further assistance, please contact Samsung Customer Support.

1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hi InocenciaB,

We are very sorry to hear that your TU7000 TV is having issues. Please know Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

Please give us a chance to make this right by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

Alphaman77:

Thank you for purchasing the Samsung TU7000 TV and for your review. I am sorry to hear that you had a frustrating purchase experience.

You can access your E-Manual directly from your TV by going to Settings > Support > Open e-Manual.

Should you need assistance with features or usage, please contact Samsung Customer Support via any of the below options:

1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

creed1970:

Thank you for sharing your experience with the TU7000 TV. I am sorry to hear that you are seeing a defect on your screen.

Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.

Please give us the opportunity to assist you with troubleshooting or warranty service.

1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

GolfPro850:

Thank you for sharing your experience with the Samsung TU7000 TV. I am sorry you are experiencing issues with your sound cutting out.

If the audio drops out issue happens when connected via HDMI, the HDMI cable is most likely the cause.
We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable.

So we can better understand the problems you are experiencing with your picture going in and out and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Newbutopenbox:

I am very sorry to see that you had an unfortunate experience with the purchase of your TV.

I recommend you contact Best Buy directly for assistance.

Should you ever need assistance or have questions about using this product, please know we are here to help. You can reach Samsung Support at:

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Hi Lauren,

Thank you for reviewing Samsung’s TU7000 TV and for sharing your experience. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/.

Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.

~ Samsung Advisor

Hi Krazykleen,

We appreciate you taking the time to write a review and tell us about your sound experience with the Samsung TU7000. There are a few troubleshooting steps that can help with the sound on your TV.

First, let's ensure your firmware is up to date, as the most recent update helps with performance. To update your firmware, go to Settings > Support > Software Update. You can easily update from there if needed.

1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.

2) Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source.

3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode.

Also, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.

You can always contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

~ Samsung Advisor

We suggest you to run a self diagnosis via the on screen menu.
Go to Home>Settings> Support> Device Care> Self Diagnosis, and select Picture Test.
When a message appears, select OK and follow the on-screen instructions to complete the test.

If the test photo is displayed properly, there may be a problem with an external connected device. Check the connections, the signal strength, or refer to the external device's user manual.

If the picture test does not appear or you see an issue with the photo, the TV may have a problem. Contact Samsung Support for assistance.
You can reach us via:
1) Phone: 1-800-SAMSUNG
Available 8AM – 9PM EST (Mon-Fri)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

We hope to hear from you soon and assist you with a satisfactory solution.

-Samsung Ambassador