Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 14488 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 695 Showing 13,881-13,900 of 14,488 reviews
  • Rated 1 out of 5 stars

    Not “smart” enough. Will not recommend.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HBO Max will not work properly! All the other apps are working fine but HBO nope. This is a joke knowing that I paid so much money and the app setup is horrible. But this tv only if you have an Apple TV to make this one actually smart.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Edgardo:

      I’m sorry for the difficulties with your TV and HBO Max app. We understand your frustrations, and are here to help.

      If your app is freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.

      Please also check that your TV is running the latest firmware version. Go to: Settings > Support > Software Update.

      I hope these tips help resolve your concerns. Should you need further assistance, please contact our Customer Support.

      Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals, Software, & Warranty Info

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      ~ Samsung Advisor Samsung

  • Rated 1 out of 5 stars

    Not worth it

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up getting a refund for this and returning to Samsung under the warranty because it had perpetual issues connecting to wifi, problems with the display colors and would need to be unplugged nearly every other day to reconnect to wifi.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Disappointed:

      Thanks for sharing your experience. I'm sorry that your experience fell short of expectations.

      Your feedback is very important to us and will be shared with our internal product team.

      Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.

      Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      We hope to regain you as a customer in the future.

      - Samsung Advisor Samsung

  • Rated 1 out of 5 stars

    Stopped working

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV only 4 months ago and it will not turn on anymore. Trying to get Samsung to service it is a hassle. They don’t even call you regarding your appointment. Don’t bother with Samsung. They’re not worth it anymore. My cheap Dynex and Isignia TVs work better than a Samsung.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Michelina:

      Thank you for purchasing the Samsung TU7000 TV and for sharing your experience with us.

      I apologize for the unfortunate experience you had in trying to resolve your TV issues. Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.

      If there is anything we can do to assist and improve your user experience, please let us know by contacting Samsung Customer Support.

      1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      - Samsung Solutions Samsung

  • Rated 1 out of 5 stars

    Tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is not working well. Every time i turn the tv on, i have to go to wifi settings and forget wifi and reconnect again. It gives me an error of network when every single time i turn the tv on. So literally have to put the password of the wifi all the time. Insane.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TVs shouldn't make grinding noises

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noisiest TV you will ever own. Makes grinding noises when projecting dark color. Extremely irritating, it doesn't matter if the picture is nice if you can hear the TV working over your surround sound. I returned two TVs thinking it was broken, nope it's by design.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Tv issue

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv will randomly go black and then come back on.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi alakarieeleet,

      Thank you for your review of the Samsung TU7000. We appreciate your feedback regarding the issues you are experiencing with your TV screen randomly going blank. There are a number of reasons this may be happening.

      • Cable connection problem: Your Samsung Smart TV is likely to have a black screen issue due to the cable connection problem. Loose connections, damaged cables or inactive power sources are the probable cause of the problem on your TV.

      • Source issue: Moreover, the issue could be caused by the problems associated with the sources such as DVD player, cable box or other external sources. To find out whether the problem is with the sources, press the Menu button on your remote. If the menu appears on the screen of your TV, then the problem is with the sources.

      • Input setting problem: The black screen issue could be due to the inputs setting problem. Your TV might be set on a wrong input. Ensure that your TV is set to the correct input to avoid this issue.

      • Firmware update issue: Your TV screen might be having a black display due to the obsolete firmware. The firmware, therefore, needs to be updated to solve this issue.

      • Sleep timer/power saver mode: In cases where your TV randomly goes black, the issue could be due to the sleep timer or energy-saving mode being on. Consider turning them off to see whether the problem is solved.

      • Hardware failure: Also, your TV might be displaying a black screen due to the hardware failure. This could be a faulty circuit board, faulty TV panel or faulty LED on TV. For this case, you will need to seek for professional service to have your TV fixed.

      Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We paid for professional installment and are having the same squeaky issue as other people. The machine has been used twice and continues to squeak. We are having a tech come to take a look at it. We will be retuning for a full refund if the issue persist.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It wasn't what I expected from Samsung

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my Samsung TV for about a week. All of a sudden it went pitch black. I was able to hear the audio, but no image. I tired everything I could, but wasn't able to fix the blank screen. Thanks to my elite membership at Best Buy. I was able to return and get a different brand.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Tv needs new mother board!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv needs new mother board!! We will see after Thursday 7/16/20

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TV lasted 4 Days!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used for 4 days then broke! Had to have tech come out to say the color board and screen are blown. On a 4 day old TV. So they are fixing after parts come in, another 10 days later. I am really upset this happened on a expensive pc of equipment and out my TV for 4 weeks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apps don't work

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apps that you download do not work . either sound stops working / when you try to use an app other than the ones that came with the TV stays loading or it will automatically go back to Samsung TV and not open any other app

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Slow and laggy tv

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this TV and returned it next day to best buy. Navigating the menu on smart hub and the keyboard were very frustrating due to the sluggish and lagging. My advice is to look at the model # of the TV. If it starts with "MU" then that's the one to buy. Stay away from "TU" models.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had issue

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV and had issues right off the bat ghosting image issues and app issues do not but this tv.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Timo:

      I am very sorry for the issues you encountered. For the image ghosting issue, please check that your TV has the latest firmware update, which should resolve this issue.

      You can find the update at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020

      For instructions on how to update your firmware, please go to: samsung.com/us/support/answer/ANS00062224/

      So that we can better understand and assist you with your specific app issues, please contact Samsung Support and a representative will gladly assist you:
      Phone: 1-800-SAMSUNG
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      If you have not already done so, we invite you to register your new Samsung product at: samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      Thank you for choosing Samsung.

      ~ Samsung Solutions Samsung

  • Rated 2 out of 5 stars

    Picture

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor picture quality. Apps crash constantly not happy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Bgb1323:

      I am sorry that you are experiencing issues with your apps not functioning as expected. To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care.

      This improves your apps performance as it frees up unused cached memory and closes background apps.

      There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.

      Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.

      You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings

      I hope this helps. Should you need further assistance, please contact Samsung Customer Support.

      1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Rated 2 out of 5 stars

    Very slowly

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor tv it’s too slow it's the same problem with all samsung tv

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    BEST TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the TV to have as it’s easy to operate. Yes, if you’re not tech savvy it’s as easy as Apple pie. The picture quality, the preloaded apps , the added ability to add others.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Piece of Junk

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for 15 minutes. Neither Samsung or Best Buy would honor the manufacturer warranty. Left the piece of junk on the floor of best buy. Ashamed that all the money I have spent at Best Buy over the years and no one would honor the manufacturer warranty.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Meynick,

      Thank you for your review of the Samsung TU7000. We appreciate your feedback regarding the issues you are experiencing with your TV.

      Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller like Best Buy. For full warranty information on your product, please see: https://www.samsung.com/us/support/service/warranty/UN65TU7000FXZA

      Please reach out to Samsung Customer Support again so we can provide further troubleshooting assistance or begin warranty service. You can contact us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      We look forward to hearing from you.

      ~ Samsung Specialist Samsung

  • Rated 1 out of 5 stars

    Samsung sucks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been buying Samsung products for many years now and recently their TVs are not something I will be purchasing in the future. It’s a product that has many glitches with their apps and it continually freezes and shuts down. I prefer to invest in a Sony product. LG sucks too!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has issue with picture going in and out of dullness. Didn’t realize Best Buy only has a 15 return window which is ridiculous. So now we will deal with manufacturer. Brand new TV and already having issues less than a month.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Customer:

      I’m sorry to hear that your Samsung TU7000 TV did not meet your expectations. This is not the quality we expect from our products.

      We hope you’ll give us a chance to make this right.

      Please call Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
      For additional support, visit us on the Samsung website and click on the ‘Support’ link:
      1) Chat with Us/Product Help
      2) Manuals, Software, & Warranty Info

      We look forward to hearing from you soon.

      - Samsung Advisor Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing value for what this TV provides! Gorgeous picture, easy setup, connects with Sonos speakers

    I would recommend this to a friend