Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Bright light in a room, this TV is the best.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reason why we bought the Samsung 65" 7 Series is our living room has a lot of sun light. The TV works real good in a bright room
I would recommend this to a friendBrand response from Samsung
Posted .Brightlightperfect:
I'm very glad to see that you are happy with your TU7000 TV and how well it looks in a bright room. However, you have given this model a 1-star rating, which is the worst rating possible.
If there is anything we can do to assist you or provide solutions to improve your experience, please contact Samsung Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality, Price
Awesome quality tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an LG 42 in plasma. This tv is crystal clear and a big upgrade compared to plasma. The free Samsung tv channels that you get with it are worth every penny. No need for Xfinity channels . All you need is internet. Great picture and price.
I would recommend this to a friend Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed in the TV mainly because of the inability to link to in via Aircast or Bluetooth. It just will not cooperate even with my Samsung sound bar. I hate it and will not buy another Samsung product.
No, I would not recommend this to a friendBad backlight bleeding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this tv was nice at first until we went to watch a movie and the black part at the top has backlight bleeding really bad. First time freaking using the tv. It’s going back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kkoss:
Thank you for sharing your review of the Samsung TU7000 UHD TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Should you want to troubleshoot your issue first, please contact Samsung Customer Support.
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you soon.
~ Samsung Advisor
Low quality of installation service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled my purchase of the equipment because of the problems with communication, and two appointments to install and no one showed up at the residence.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Koryo,
It’s unfortunate to hear about the issues regarding your delivery of the TU7000 Samsung TV.
We recommend that you contact Best Buy directly to leave feedback with their Customer Service.
~Samsung Advisor
This TV model will not last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Tv model lasted only 2 yrs. Really sucks that I bought the 2yr geek squad warranty and just when it expires the tv stops working. TV has sound when it’s on but no image.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jocelyn,
Thank you for sharing your review of the TU7000 TV and the image issues you are having.
If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue; is the most common problem. Where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it outputs to the TV.
3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution.
If your TV has a black screen even when it's on, it's possible it could be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal.
If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
3. Test the HDMI cable.
Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says, the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If you could not test the cable in the previous step, then try swapping the cable.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
The TV will need service if the issue persists after these steps. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Not working properly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv goes dead several times a week and I have to unplug it wait a few seconds plug it back in to get it to turn on. I purchased 2 a month apart for two rooms and this one has issues from week 2. I’ve had it 2 months now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Willy:
I am sorry that you are experiencing issues with your TU7000 4K Smart TV.
Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
For instructions on self-diagnosis tools, please visit: https://www.samsung.com/us/support/answer/ANS00077524/
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds.
I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
not as good as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this unit was represented as a far superior to the one I really wanted or came to look at. In realty it is not as superior as I was informed it would be by sales personal.
No, I would not recommend this to a friendBrand response from Samsung
Posted .cheated:
Thank you for purchasing the Samsung TU7000 TV. Your new TV is engineered with a fast and powerful processor, able to accurately upscale content from all connected and streaming sources to stunning 4K resolution.
If you should ever have concerns or questions regarding setup, function, features, or settings, please know that Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Waste of Money!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Airplay is not working. Too many glitches. Screen flickering. Downloaded app keeps crashing. Customer support told me to wait for the updates which they don't know when. LMAO! Better buy TCL or Toshiba. Stay away from Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .PacMark,
I apologize for the disappointing experience you have had with the TU7000 Crystal UHD TVs.
If you are still experiencing any of the above issues, please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri)
Simply copy-paste this link into your browser to LiveChat with us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my apologies for the inconvenience and disappointment you had.
We look forward to hearing from you and assisting you with satisfactory solutions.
- Samsung Ambassador
Delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was a absolute disaster the drive had put the the tv as delivered when i didn’t receive nothing its been a week an my issue hasnt been resolved! Every time i call the ask me to wait another 24-72 hours
No, I would not recommend this to a friendBrand response from Samsung
Posted .12345:
I am very sorry to see that you had an unfortunate experience with the delivery of your TV.
I hope Best Buy is able to resolve your issue quickly.
Should you ever need assistance or have questions about using this product, please know we are here to help. You can reach Samsung Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
WiFi problems
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has major issues with WiFi chip. Constantly have to unplug power cord to reset the WiFi so it will connect. Will more than likely be returning this tv if Samsung can’t update the firmware to get this corrected
No, I would not recommend this to a friendBrand response from Samsung
Posted .rt4uriz:
Thank you for purchasing the TU7000 TV and for your review. I am very sorry that you are experiencing Wi-Fi connection issues.
You may want to go through these steps to check your network connection:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem.
Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Please be sure you have the latest firmware update which enhances network connectivity. Ver 1401.7 is now available. Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
Detailed troubleshooting instructions can be found on page 119 of the E-Manual.
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
For further assistance or service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
65inch tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is just 5months and my tv is showing a black screen.. i can here the tv talk but no screen pictures
No, I would not recommend this to a friendTV was garbage! Returned it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV stopped working about a week and half after purchase. The person at Best But said that literally every one they sold has been returned due to multiple problems. Best But should not be selling this product period!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mike:
I am very sorry to see that your TU7000 TV did not meet your needs, and you have returned it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
You can also check out our entire 2020 TV lineup from our 85" 8K flagship Q950TS QLED TV to our lifestyle The Frame Series and more at: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/
Again, my sincerest apologies. We hope to regain you as a customer in the future.
Should you ever have any questions regarding Samsung TVs, please know we are here to help:
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions
NomoreSamsungTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best. I also bought a 55 inches HiSense TV for half the price and everything on the HiSense Tv is better. I am a Samsung fan but this is definitely the last Samsung Tv I bought. Phone yes but Tv no
No, I would not recommend this to a friendBrand response from Samsung
Posted .NomoreSamsungTv4me:
Thank you for sharing your user experience with your TU7000 TV. I am sorry to hear that you are not completely happy with your new TV. Your feedback is important to us and will be shared with our teams.
Samsung Customer Support is available to answer any questions you may have or provide assistance with setup, features, settings, or usage.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Color, Ease of use, Picture quality
Average Picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disclosures: I am an average consumer who has spent a long time researching TVs and looking at them in-stores. This is my opinion and not based on any rigorous testing data. Out of the box: This TV is very simple to set up. There are instructions on the lid of the box on how to unbox it as well as assemble it. The feet to the TV simply snap in and do not require any screws. Once assembled, the TV set up is also very simple and intuitive. The on screen instructions make set up a breeze, 15 minutes or less until the TV is ready to go. Samsung makes signing into your Netflix, Prime, and Hulu accounts easy by having you sign into the accounts on your computer and entering the code shown on the TV. This was very pleasant. From boxed to unboxed to ready to go, Samsung provided a very easy, intuitive process. A+ overall. Picture: I'll begin with the positives. The contrast is very good on this TV, rated at approximately 5:000 to 1. The difference between the blacks and whites is quite noticeable, and pleasant to the eyes. The color also appears to be very good. Changing the picture mode to natural from standard seems to improve skin tones and appears to improve overall color accuracy. However, while contrast and color on this TV are satisfactory, the brightness is noticeably lacking. This TV cannot get very bright, which is unfortunate. When looking at a TV in stores, there are two main things that cause you to stop and stare at a TV: 1)contrast and 2)brightness. (this is the reason people are so drawn to OLEDs, because they have a “infinite” contrast ratio). While the contrast is pretty good, the brightness is below average to say the least. The measure of brightness is the nit, it is how much light a TV emits. This TV is only able to produce approximately 250-300 nits, both in standard dynamic and high dynamic ranges (HDR). This causes the picture to “pop” less than other models that are able to produce 700-1000 nits. Because of the below average brightness, HDR in Netflix does not appreciably change from standard cable channels. This is not a TV for HDR, if that is what you are looking for. However, it’s high contrast ratio and upscaling to 4K content makes watching cable channels an enjoyable experience. C overall. Sound: The sound quality is surprisingly good. I had an old Bose sound bar that I connected through an optical cable input and I couldn’t tell the difference between the TV speakers and the sound bar. The speakers are able to get sufficiently loud and they even have an element of bass. Dialogue is easy to understand and clear. Of course, true audiophiles could benefit from a modern sound bar, but most people purchasing this TV will be satisfied with the native speakers. A overall. Operating system: The TV runs Samsung’s Tizen operating system. It is relatively intuitive and easy to use. It has a home screen with all of your favorites: Netflix, Prime, Hulu, and Disney. You can add additional apps to your favorites in the app store. It also has Samsung TV plus, which is free channels and movies. The operating system is smooth and relatively quick to respond. Samsung also supports apple airplay and apple tv, making mirroring of your iPhone or MacBook screen very easy. A overall. Remote: The TV remote is approximately 7 inches long. It has a number pad, a Netflix, amazon, and Samsung TV plus shortcuts built in. It does not have a backlight feature and has no voice assist button built in. However, the remote is functional and the TV responds well, even when not pointing directly at the TV. B overall. Conclusion: This TV is the entry level Samsung 4K television, and as such it does not have some of the high end features that really make a TV “pop.” It has an average picture with good contrast but poor brightness levels. This TV would be best for people looking to watch live TV channels but not great for people looking for a HDR Netflix viewing experience.
I would recommend this to a friendBrand response from Samsung
Posted .Beachlife:
Thank you for your detailed review of the TU7000 features. Samsung greatly values the feedback of our customers as we continuously strive to deliver best-in-class products and service.
Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Iridescent picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First TV we had 3 days and then everything turned iridescent. Called Best Buy and they brought a replacement. It has been 5 weeks and the replacement turned everything iridescent again. TV is a total waste.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cynthia:
Thank you for purchasing the TU7000 TV. I am very sorry for the color glitch issue you encountered. Please check that your TV has the latest firmware update, which should resolve your issue.
To update directly from your TV, press the HOME button on your remote.
- Go to SETTINGS (gear icon) > Support > Software Update > Update Now
- Your TV will check for the update and should start downloading the update. After the update is installed the TV will shut down and restart. Once the TV restarts, press and hold the Power button until the TV turns off and back on.
If your TV is not connected to the internet, follow these steps to update the firmware.
- You can find the update (ver 1401.7) at: samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
- Extract the firmware to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
- Connect the USB thumb drive to a USB port on your TV.
- Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
- The TV will install the update and then restart.
- Once the TV restarts, press and hold the Power button on your remote until the TV turns off and back on.
If your issue persists after the firmware update, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
- Samsung Solutions
Choose anything else.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid at all costs. Horrible artificating, motion blur, and inconsistent contrast. Go for a TCL in this price range. The only pro for this TV are the built in speakers are surprisingly good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Johnathan,
Thank you for your review of the Samsung TU7000. Your feedback is appreciated and will be shared with our product teams.
There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings
For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Issue after issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since buying this TV I’ve had nothing but issues with it. It will randomly stop responding, it does not work well with Spectrum TV app or the cables universal remote. Looking to try and return or exchange it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ArmyVet:
I am very sorry that you are experiencing issues with the apps on your TU7000. You can try cold booting your TV, updating the software, reinstalling the app, or a complete reset of Smart Hub to correct the issue. For full instructions, please see this article:
https://www.samsung.com/us/support/troubleshooting/TSG01003027/#cold-boot-the-tv
If your issue persists, please contact Samsung Customer Support for further assistance.
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality, Tv quality
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new TV! The 65 inch is perfect! The picture is so clear and bright. Watching our favorite Arkansas Razorbacks is better than ever with our new TV! Thanks, Best Buy, for your wonderful service!
I would recommend this to a friend Trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is this worst tv I’ve ever purchased. I’ve had to reset to factory settings 5 times and it still won’t connect to WiFi. Hello Samsung. Plz help
No, I would not recommend this to a friendBrand response from Samsung
Posted .Trashhhhhhh:
Thank you for purchasing the TU7000 TV and for your review. I am very sorry that you are experiencing Wi-Fi connection issues.
You may want to go through these steps to check your network connection:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem.
Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Please be sure you have the latest firmware update which enhances network connectivity. Ver 1401.7 is now available.
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
Detailed troubleshooting instructions can be found on page 119 of the E-Manual.
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
For further assistance or service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions