Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

  • Front. Samsung - 65" Class 7 Series LED 4K UHD Smart Tizen TV - Titan Gray.
  • Angle. Samsung - 65" Class 7 Series LED 4K UHD Smart Tizen TV - Titan Gray.
  • Left. Samsung - 65" Class 7 Series LED 4K UHD Smart Tizen TV - Titan Gray.
  • Remote Control. Samsung - 65" Class 7 Series LED 4K UHD Smart Tizen TV - Titan Gray.
  • Alt View 1. Samsung - 65" Class 7 Series LED 4K UHD Smart Tizen TV - Titan Gray.
  • Alt View 3. Samsung - 65" Class 7 Series LED 4K UHD Smart Tizen TV - Titan Gray.
  • Alt View 11. Samsung - 65" Class 7 Series LED 4K UHD Smart Tizen TV - Titan Gray.
  • Alt View 12. Samsung - 65" Class 7 Series LED 4K UHD Smart Tizen TV - Titan Gray.
  • Alt View 13. Samsung - 65" Class 7 Series LED 4K UHD Smart Tizen TV - Titan Gray.
  • Alt View 14. Samsung - 65" Class 7 Series LED 4K UHD Smart Tizen TV - Titan Gray.
  • Alt View 15. Samsung - 65" Class 7 Series LED 4K UHD Smart Tizen TV - Titan Gray.
  • Alt View 17. Samsung - 65" Class 7 Series LED 4K UHD Smart Tizen TV - Titan Gray.
  • Crystal Processor 4k video 1 minutes 06 seconds
  • Samsung TU7000 TV video 1 minutes 49 seconds
  • Samsung - TU7000 - Overview video 1 minutes 54 seconds
  • Samsung - Crystal UHD - Overview video 1 minutes 12 seconds
  • Keep Your New TV Damage-Free video 0 minutes 47 seconds
  • Safely Unbox Your Samsung TV video 3 minutes 44 seconds

Samsung - 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)

Model:
UN65TU7000FXZA
SKU:
6401722
Highly rated by customers for:
Loading...

Customer reviews

Rating 4.6 out of 5 stars with 14488 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 704 Showing 14,061-14,080 of 14,488 reviews

  • Get yourself a different model.

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this less then a year ago. This morning it is not working anymore.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi 2021,

      Thank you for purchasing the Samsung TU7000 TV and for your review. We appreciate your feedback regarding the issues you are experiencing with your TV.

      Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN65TU7000FXZA

      Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates

      We look forward to hearing from you.

      ~ Samsung Specialist Samsung

  • crystal junk

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I knew you touch the screen and it junk I would never have purchased it lasted a week

    No, I would not recommend this to a friend

  • Don’t buy

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth buying. Better get something like qled or oled

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Izzy22:

      Thank you for sharing your review of Samsung’s TU7000 TV. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.

      You can choose from different Picture Modes to suit your preferences. Go to Home > Settings > Picture > Picture Mode to choose from (Standard, Natural, Movie, Dynamic, & Filmmaker Mode. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. Filmmaker Mode™ is a trademark of UHD Alliance, Inc.)

      If you would like further assistance with settings adjustments or have any questions, please contact Samsung Customer Support.

      Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals, Software, & Warranty Info

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      - Samsung Advisor Samsung

  • Ok

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After everything I went through to get it it's alright. Nothing to write home about.

    I would recommend this to a friend

  • Yellow

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the tv haven’t had it a year and the screen keeps turning yellow.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Dreece,

      Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding the color glitch issue you encountered.

      Please check that your TV has the latest firmware update. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update. (ver. 1460.9 released on 12/7/20)

      Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN65TU7000FXZA

      Should you need further assistance with troubleshooting or setting up a warranty service appointment, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
      2) Manuals & Software
      3) Warranty Info
      4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      We look forward to hearing from you.

      ~ Samsung Specialist Samsung

  • The absolute worse tv I have ever owned

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes me 20mins of resetting everthing hooked up to the tv before I can watch it

    No, I would not recommend this to a friend

  • Poor quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is advertised 4k and it's not a clear picture. I am very disappointed

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dave:

      Thank you for sharing your thoughts of the Samsung TU7000 TV. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.

      Here are some tips to help improve the sharpness.
      1) HDMI cables are recommended for optimal HD viewing.
      2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
      3) Adjust the cable box or satellite box's video output resolution to 1080i.
      4) Look for a channel that is broadcasting native HD content. For over the air/cable antenna connection, try these steps to find HD channels: Go to Menu>Settings> Broadcasting> Auto Program

      You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings

      I hope this helps. Should you need further assistance, please contact Samsung TV Support.

      1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Terrible!!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this TV for 1 months and now there are green blots that appear in the picture.

    No, I would not recommend this to a friend

  • Every hour TV stop working, has to turn it off.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish to buy another TV. At this time, the TV remote control also is not working.

    No, I would not recommend this to a friend

  • Upset

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor follow up. You have my money and new credit card but NO TV.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Upset,

      Thank you for providing feedback regarding your experience.

      I recommend you contact Best Buy directly for assistance - you may want to consider providing feedback directly to the store where you made your purchase. I hope your issue is resolved quickly.

      Should you ever need assistance or have questions about using your TV once it arrives, please know we are here to help. You can reach Samsung Support at:

      1) Phone: 1-800-SAMSUNG / Available 8 AM - 12 AM EST 7 days a week
      2) LiveChat:  https://www.samsung.com/us/support/contact/
      3) Text HELP to 62913
      4) Samsung Members App
      5) Facebook Messenger:  https://www.facebook.com/samsungsupport
      6) Twitter:  https://twitter.com/SamsungSupport
      7) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/

      ~ Samsung Specialist Samsung

  • Tv Samsung 65

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Detective. Squad tim refused to show up to my house to inspect tv. Bad service.

    No, I would not recommend this to a friend

  • Apps stop working after one week

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s was fine the first week and now the apps won’t work on the tv. Do NOT BUY

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Ajacks:

      Thank you for choosing the TU7000 Smart 4K TV and taking the time to share your experience.

      I am very sorry to hear that your apps are not working properly. Please check your network connection. When the network speed is slow, the app may not work, or its image quality may be poor.

      If you have an app that is freezing, not loading, or crashing, you can try cold booting your TV, updating your TV's software, deleting and downloading the app again, and a completing full reset of Smart Hub to correct the issue with the app.

      Here is a link to a step-by-step trouble shooting guide to get you started:
      https://www.samsung.com/us/support/troubleshooting/TSG01003027/

      If you need further assistance, please know that Samsung Customer Support is here to help, and can be reached via any of the below options:

      1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at:
      https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Ease of use, Picture quality

    SAMSUNG 65" TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, stable on table, perfect size, easy customization of settings..

    I would recommend this to a friend

  • No rating

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot give a rating yet because this product has not been unboxed nor setup

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Great TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV with great picture and sound. Love all the apps and features for this tv.

    I would recommend this to a friend

  • Terrible

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your time. This tv is for people who don’t know any better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Voice Guide is Major Annoyance, Picture Is Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like most everything about this tv. Easy to set up, lightweight, good picture, etc. But there are some annoying aspects. That Voice Guide is by far the most annoying feature of any tv I've ever had. I finally figured out how to turn that off. Now I can't get the captions to come on. I've followed every instruction, but no captions. This could be a deal breaker if I don't figure it out. Any help from somebody?

    I would recommend this to a friend

  • Side view

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible view from the side. Very washed out from the side view

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Blue: Thank you for purchasing the Samsung TU7000 and for your review. We appreciate your feedback regarding viewing angles on your TV.

      There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.

      Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
      1) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
      2) Standard: This is the default mode suitable for general viewing environments.
      3) Natural: Reduces eye strain for a comfortable viewing experience.
      4) Movie: Suitable for watching TV or movies in a dark room.
      5) Filmmaker: Watch the source content (e.g., movie) as it is.

      You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings

      Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:

      For further assistance, please contact Samsung TV Support at:

      1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Specialist Samsung

  • Flickering aScreen Issue

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv had the. Flickering screen problem .not recommend

    No, I would not recommend this to a friend

  • Samsung 66 tv

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the worst experience. THE SIUND ON THIS TV IS HORRIBLE

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Kimmie:

      Thank you for sharing your user experience with the TU7000 TV. I am sorry that you are not completely satisfied with its sound performance.

      You may select from several Sound Modes and advanced settings to meet your personal preferences. Press the Home button on your remote, and then navigate to Settings > Sound > Sound Mode

      You can also customize the sound with Expert Settings. Home > Settings > Sound > Expert Settings.

      To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at:

      1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

Page 704, Showing 14,061-14,080 of 14,488 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.