Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Picture quality
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my tv.. so easy to navigate.. nice pictures..
I would recommend this to a friend Worst Brand..
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst tv.didn’t lasted for 6 months..No to Samsung anyone
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Doomtv,
Thank you for your review of the Samsung TU7000 TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
- Pros mentioned:Ease of use, Picture quality
great samsung product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent picture and sound quality . easy set up and user friendly
I would recommend this to a friend Hate it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage.tv is No good do not buy. Not worth the money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lizc,
Thank you for your review of the Samsung TU7000 TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Crappy ,junk tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV only worked for 8 days then we hadbto take it back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Poortv,
Thank you for your review of the Samsung TU7000 TV. Your experience is very important to us and will be shared with our product team.
It is possible that your unit needed minor troubleshooting, a firmware update, or adjustments in settings.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
~ Samsung Specialist
Unhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This lasted a few days as it would intermittently shut off
No, I would not recommend this to a friendBrand response from Samsung
Posted .Yvonne:
Thank you for purchasing the Samsung TU7000 TV and for your review. If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer has been enabled and disable it.
- Settings > General > Eco Solution > Auto Power Off
- Settings > General > System Manager > Time > Off Timer
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
My mistake to buy it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible you can see the pixels close very slow as a smart TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .Zobbie:
Thank you for sharing your feedback on the TU7000 TV. I am sorry that you are finding your unit to be slow.
To optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps. I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
(5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com)
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
- Samsung Solutions
Screen went out the second day of using it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to use it on the second day and the screen will turn on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NomoreSamsungforme:
If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues.
1) A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, which will require a technician to assess the TV and find a solution.
Please refer to pages 135 – 140 step-by-step troubleshooting instructions.
https://downloadcenter.samsung.com/content/UM/202004/20200402125724749/KT2ATSCT-2.0.0_EM_KANTS_USA_ENG-US_200309.1.pdf
I hope this helps, if you should need further troubleshooting assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken when delivered. Taking them forever to replace.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Elliott:
Thank you for your review of the TU7000 TV. I am sorry you had a poor delivery experience and received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once you have your replacement, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Ease of use, Picture quality
Kemba
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, perfect size for my space. Easy to set up.
I would recommend this to a friend It sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it sucks!! it sucks!! it sucks!! it sucks!! it sucks
No, I would not recommend this to a friendBrand response from Samsung
Posted .PabloGa:
Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you not happy with your TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Prefect in every way
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Being greeted by Samsung TV was a bit of a first and setting it up with smart things was pretty easy and cool too. Had a little trouble tying in Alexa but eventually got it. Picture quality is amazing, color is amazing and I didn't get a chance to really test out the sound I was using a sound bar to begin with but it transmits sound perfectly so that's a plus. it only has two HDMI ports but I need more than two these days anyway. At the price point and easy to install capability this TV is perfect in every way.
I would recommend this to a friend - Pros mentioned:Picture quality
Great Immersive Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great TV. The color and definition is great. I wanted an immersive experience and I got it. Even the sound is reasonable. Can’t go wrong with this TV.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Samsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture. Easy to install. Needed a longerHD cable
I would recommend this to a friend Ugh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return two of these pictures issues not a fan.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bobby:
Thank you for sharing your review of the Samsung TU7000. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.
It is possible that your unit was either defective or required adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.
So that we can better understand your issues, please reach out to Samsung TV Support. Your feedback is very important to us as we continuously strive for best-in-class product and service. It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. We hope to hear from you.
Again, my sincerest apologies. We hope to regain you as a customer in the future.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Picture quality
Cannot go wrong!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung - 65" Class 7 Series LED 4K UHD Smart Tizen TV was a fantastic choice for a top-of-the-line quality TV for gaming as well as movie watching. The sound is not too shabby for just TV speakers and the image has never failed me from music videos to the latest gaming releases.
I would recommend this to a friend Buyer beware!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV quit working 6 days after delivery to my house.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tess:
Thank you for purchasing the Samsung TU7000. I am sorry to hear that you are experiencing issues with your TV not working.
Please give us the opportunity to assist you by contacting Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Ease of use
TU7000 65 4K
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received my new 65” 4K last week and had no issues setting up. Downloaded latest software and launched Netflix without any issues. The TV’s remote, while the older style, picked up my cable box without prompting making it a seamless set up. Screen mirroring also worked well and casting items to it was easy. One thing, the picture quality had some weird issue on the first day. I had to unplug it for 45 seconds and plug back in. No issues since then. I would recommend this TV to anyone that wants an easy set up experience. Tizen operating system is super easy to use and I was impressed.
I would recommend this to a friend - Pros mentioned:Picture quality
Love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this tv for 3 years and I LOVE IT. Still in great condition. Great clarity. Such a good tv.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control
Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv clarity good but the remote functions are delayed.
No, I would not recommend this to a friend