Customer Ratings & Reviews

Ohwell:

I am very sorry that you experienced issues with your TU7000 TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support.

Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:

1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

~ Samsung Advisor

Dengid:

I am very sorry for the issues you experienced. I understand your disappointment.

Please make sure that your TV has the latest firmware update, which should resolve the color problems and glitch patterns.
You can find the update at: www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020

For instructions on how to update your firmware, please go to: www.samsung.com/us/support/answer/ANS00062224/

So that we can better diagnose your other issues in the context of your specific setup and usage, please reach out to us at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun). A representative will help troubleshoot these concerns.

Lastly, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
...for access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

We hope to hear from you.

Hi there,

We appreciate you sharing details of the sound issue you’re experiencing on your TU7000 TV. There are a few troubleshooting steps you can try if the TV does not have any sound:

1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external devices and the TV and then try the cable connection again.

2) Set Sound Output to TV Speaker by going to Settings > Sound > Sound Output

3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > Sound > Expert Settings > Digital Output Audio Format > Auto.

Next, if the sound is not to your satisfaction, there are several sound settings you can adjust. Change the Sound Mode by going to Settings > Sound > Sound Mode.

You can customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.

I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info

~ Samsung Advisor

Hi UnhappyCustomer,

We appreciate you sharing your experience with the TU7000 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams.

You mentioned that you’ve already tried adjusting your image, but I did want to share the following adjustments with you, just in case:

Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:

1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.

Also, please make sure you are running the latest Firmware. Go to Settings> Support> Software Update.

If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.

~ Samsung Advisor

Julius:

I am very sorry that you experienced issues with your TU7000 TV and are currently waiting for it to be serviced. I understand your disappointment and frustration. Should you have any issues with your TV when service is complete, please contact Samsung Customer Support.

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions