Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my tv. Sound is not great i need a sound bar. Only issue
I would recommend this to a friendOver the phone and in store.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was great. Easy transaction after ordering over the phone and picking up in store.
I would recommend this to a friendTv is junk!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this tv for 2 months, already calling geek squad for repair. Constant black out screen along with colored horizontal static interference which affects the whole display, rather that be satellite, hulu, Netflix or dvr. First Samsung tv and now will be my last. Would rather exchange it for an LG.
No, I would not recommend this to a friendSamsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv so far but hard to set up initially for an old man
I would recommend this to a friendsamsung 65" Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price an wonderful service. I will recommend best buy to friends and family
I would recommend this to a friendBroken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV dead after used 1 year, while commected to HDMI screen got frozen and turned black won’t turn on anymore, sumsung told me warranty expired, they said i will have to pay 200 labor + whatever parts cost, first time in my life a tv broken like this, and found out this tv is made in mexico ? So is best buy selling fake sumsung ?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi J1588,
Thank you for reaching out and letting us know about the issues you are experiencing with a black screen. I have a few troubleshooting steps for you to try.
If your TV has a black screen even when it's on, it's entirely possible it could be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
3. Test the HDMI cable.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test.
If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
If the issue persists after these steps, then the TV will need service. Please contact us so that we can better investigate your issue and assist you with a solution. For more help, call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Quick and Easy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you. You made buying this television and wall mount very convenient and easy.
I would recommend this to a friendLow quality. Broke down
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV only lasted 3 years. It started flickering - turning off and on to black screen. Repairs will cost the same amount of tv. I will never buy another samsung tv. Waste of money. The most I've spent on a tv and it died. Thanks Samsung.
No, I would not recommend this to a friendBuena Compra.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Magnifica calidad de imagen, las peliculas se ven maravillosas.
I would recommend this to a friendGreat TV, Price, Picture.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How can you beat a Samsung for a little over $500. Wonderful,
I would recommend this to a friendJorge’s review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My TV doesn’t function too good the audio doesn’t work too good
I would recommend this to a friendSamsung 65 inch
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Customer Service and the price was great
I would recommend this to a friendgood set
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just not crazy about the samsung platform as compared to fire TV. seems hard to navigate
I would recommend this to a friendBrand response from Samsung
Posted .Hi Scott,
Thank you for purchasing the Samsung TU7000 Crystal UHD TV and for sharing your thoughts regarding the navigation of your new TV.
To assist you in learning the various features, functions, and settings of the TV and Remote, you can download the User Manual and Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can search for the TU7000 under Crystal UHD TVs > T Model Lineup.
Also, please know that Samsung TV Plus can be disabled, which removes the channels from your default guide. Should you want to disable TV plus, follow the steps below:
1) Navigate to the Samsung TV Plus app and press and hold the enter or select button on the remote. This will bring up two options. ‘Move’ and ‘Remove.’
2) Navigate to ‘Remove’ and select. This option brings up the ability to remove the app icon or disable the service.
3) Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.
Alternatively, you can leave TV Plus enabled and utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Tv screen problems - 3 yrs old.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this tv for only three years now and now it goes dim every day. I can still see the picture but it’s almost blacked out. I don’t understand why because we don’t leave it on when we aren’t using it. I wouldn’t reccomend this TV because now we are shoping for another tv.
No, I would not recommend this to a friendAll good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV, free delivery, all good don’t sleep on this
I would recommend this to a friendLove it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful display and sound. This is my first real smart TV. Major upgrade from roku!
I would recommend this to a friendLiving room
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great tv for the money, just wish it had some rca inputs. took care of that thru my a/v receiver.
I would recommend this to a friendsamsung is junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.apps will not install or run properlybecause the storage capability is so small. samsung knows about this and has no fix. their tech was unable to correct and told me to install a zip drive to the tv. this did not work either. i will never buy another samsung product again.
No, I would not recommend this to a friendSatisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is everything that I hoped for and more working great
I would recommend this to a friendWhy only 2 HDMI Ports?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased tv to use for Super Bowl. I give this 3 stars because the tv only has TWO HDMI ports. Not enough for 2 video game systems, cable tv, Bluray player, not to mention a sound bar. Trying to figure out how to connect all the wires isn't fun. I have an older Toshiba with 5 ports which was workable (that one needed a Roku player also). Kind of regretting the purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TreBillis:
Thank you for purchasing the Samsung TU7000 TV and for your review. Your thoughts regarding the number of HDMI port are important to us and will be shared with our internal design teams.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions