Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Tv quality
Good quality but failed after a week.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great tv with good quality, but after a week it started messing up. The audio cuts out and all you get is an odd clicking sound and you can’t even turn off the tv with the remote or the power button on the tv itself. Have to unplug it to make it stop.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jenriquezfcp7,
Thank you for purchasing this Samsung TU7000 Crystal UHD TV. I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (Ask for TVs)
Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Love!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Television set! It is the greatest i’ve had.
I would recommend this to a friend"65 Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my size and quantity of my TV!2021
I would recommend this to a friendTv is perfect, remote sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is 5 stars. Remote is 2 stars. Buttons keep sticking causing alot of errors.
I would recommend this to a friendSmart Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to connect the tv to my google home and control some features!
I would recommend this to a friendGreat Quality TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the clarity, resolution and color display of this TV!!
I would recommend this to a friendBad tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly loses connections to sound bar, tries to pair with neighbors devices but will not pair with headphones. Display is terrible. DO NOT BUY
No, I would not recommend this to a friendDO NOT BUY IT?!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage out of the box. Pixelated, horizontal lines- picture quality of a 1980s TV. If looking for a bargain, go with Vizio or Hisense. This TV is a complete disappointment, especially by a so-called reputable brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Malena,
Thank you for purchasing the Samsung TU7000 TV and for sharing your experience with your TV not displaying properly. You may want to try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define exactly what is wrong with the display. For example mosaics and blocks, multiple lines or white dots, and fixed horizontal or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (which looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat with an agent
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Good but for the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice entry level tv. No frills tv. Not too bright but good enough. Wish I would have just waited and saved my money for a higher level model. Overall I’m satisfied for the money I paid.
I would recommend this to a friendLook at the details, not a great deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While I have no complaints about the picture on this TV, there are two things about it that should make you select another set. 1. Only two HDMI connections. If you use anything more than a single cable/sat box then this is not the TV for you. 2. Inability to sync soundbar audio to the video image. The internal speakers are, like most TV's, awful. You will want a soundbar, but I've tried several including Samsung and Polk and none of them will sync the audio and video properly. The low price of this TV means they left a lot of features out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ronVA:
Thank you for purchasing the Samsung TU7000 TV and for your review. Your thoughts regarding the number of HDMI connections are important to us and will be shared with our internal product teams.
You may want to try the Audio Pass-Through feature to address audio delay. This feature allows the audio signal to be sent out unprocessed to an external Soundbar or receiver connected to the TV. The external Soundbar or receiver then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
To activate this feature, go to Settings > Sound > Expert Settings > Digital Output Audio Format > set to Pass-Through
If you have tried this and your issue persists, please reach out to Samsung Customer Support so that we can provide further troubleshooting.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Low quality panels. High panel fail rates.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv panel failed after 16 months. Started with rows of dead pixels and later started cycling in and off due to panel issues. Check repair videos. You'll see. Don't buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RonnieE,
Thank you for reviewing Samsung’s TU7000 TV and for sharing your experience with display issues. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Everything but....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this TV is outstanding, except for one thing. Only 2 HDMI inputs and no composite as a backup for the lacking 3rd HDMI input. Having cable, a firestick as well as using it to stream from my computer, a 3rd input is a must
I would recommend this to a friendBrand response from Samsung
Posted .MD1951:
Thank you for purchasing the Samsung TU7000 TV and for your review. Your thoughts regarding the number of HDMI inputs is important to us and will be shared with our internal teams.
Should you ever have questions or need help with TV features, specs, or operation, please contact Samsung Customer Support for help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not last three years. Just stopped working. I will never buy a Samsung again.
No, I would not recommend this to a frienddefective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had since 2/28/23 - screen went black yesterday. samsung customer service is a nightmare. hopefully geek squad can determine what the issue is
No, I would not recommend this to a friend- Cons mentioned:Internet connectivity, Remote control
Worst ever TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really slow and remote does not work properly. I would not recommend this because this tv drops the internet. Really slow. Don't buy this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dontbuy:
Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry that you are experiencing issues with your WiFi connection and remote.
You may want to go through these steps to check your network connection:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem.
Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Try the following troubleshooting steps to check your remote.
1) Reset the remote by removing the batteries & pressing Power for 8 seconds. Then reinsert the batteries.
2) Check to see if the remote is sending/receiving an infrared signal. You can check whether the signal is being transmitted by pressing the power button and observing the front tip of the remote control through the camera on your smartphone.
You may also want to optimize the smart TV performance by running the Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
For further assistance or service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Not even 3 years and it’s broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke this year… not even 3 years of use, that series needs to be reviewed
No, I would not recommend this to a friend- Cons mentioned:Internet connectivity
Loss of connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv keeps going black like it’s not getting the internet then coming back on . I know it’s not the internet. Because the other TVs and cell phones don’t loose connection
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shadie,
Thank you for purchasing the Samsung TU7000 and for your review. We appreciate you sharing your experience regarding your screen randomly going black. There are a number of reasons this may be happening.
• Cable connection problem: Your Samsung Smart TV is likely to have a black screen issue due to the cable connection problem. Loose connections, damaged cables or inactive power sources are the probable cause of the problem on your TV.
• Sources issue: Moreover, the issue could be caused by the problems associated with the sources such as DVD player, cable box or other external sources. To find out whether the problem is with the sources, press the Menu button on your remote. If the menu appears on the screen of your TV, then the problem is with the sources.
• Inputs setting problem: The black screen issue could be due to the inputs setting problem. Your TV might be set on a wrong input. Ensure that your TV is set to the correct input to avoid this issue.
• Firmware update issue: Your TV screen might be having a black display due to the obsolete firmware. The firmware, therefore, needs to be updated to solve this issue. A new firmware version was released for the TU7000 on 2/19/21. To check for updates, go to: Settings > Support > Software Update.
• Sleep timer/power saver mode: In cases where your TV randomly goes black, the issue could be due to the sleep timer or energy-saving mode being on. Consider turning them off to see whether the problem is solved.
• Hardware failure: Also, your TV might be displaying a black screen due to the hardware failure. This could be a faulty circuit board, faulty TV panel or faulty LED on TV. For this case, you will need to seek for professional service to have your TV fixed.
Should you need further assistance, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG / Available 8 AM - 12 AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/contact/
3) Text HELP to 62913
4) Samsung Members App
5) Facebook Messenger: https://www.facebook.com/samsungsupport
6) Twitter: https://twitter.com/SamsungSupport
7) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
Dead TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for maybe 3 years and the picture is gone. Tried updates/unplugging, picture is just dead
No, I would not recommend this to a friendSad buyer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv only last me 3 years. Always looking for a single. Now it doesn't come on. I wouldn't buy another Samsung
No, I would not recommend this to a friendHorrible management
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv was 1 month old and the back light went out. Best Buy would not replace and said I need to wait 2+ weeks for the parts to come in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrandieM,
I'm sorry to hear that you are experiencing issues with your TU7000 TV and awaiting service. If you need more help, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor