Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Decent tv not lots of options
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought tv a couple years ago not all options are unlocked by manufacturer, tv led burnt up on entire 1/3 right of tv. 3 years old. Absolute garbage
No, I would not recommend this to a friendSamsung 65" Class & Series LED 4K UHD Smart Tizen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a gift but traded it in for the 65" Sony A80 Oled TV so my bias would be regarding the Sony rather than the Samsung
I would recommend this to a friendBrand response from Samsung
Posted .Bluraybuff:
Thank you for sharing your review of the Samsung TU7000 UHD TV.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to regain you as a customer in the future.
~ Samsung Advisor
- Cons mentioned:Interface
Do Not Buy This TV!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst TV I’ve ever owned. I’m getting rid of it after only four months. The interface is horrible, there is a constant lag, you are stuck with so many worthless apps and there isn’t room to add many more. It’s next to impossible to cast off a phone or iPad. It truly sucks!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kpfl,
Thank you for your review of the Samsung TU7000. Your feedback is appreciated and will be shared with our internal teams.
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Should you want to troubleshoot your issue first, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
- Pros mentioned:Picture quality
Very nice picture, good sound. Broke in 7 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes the picture is very nice and the sound is good. However, the TV broke after 7 months. Why? Because I touched the screen, barely touched the screen that is and that screen cracked. How can the screen be this flimsy? Samsung would not help with the warranty, so, no more Samsungs for me. If you want a good TV but you don't want it 7 months later, then this is the TV for you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Pragmatic:
I am very sorry for the unfortunate situation with a crack having developed in your screen. Please know that a crack will not spontaneously develop; a physical impact – perhaps small, but done at just a certain degree – would be the most likely explanation.
Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and /or installation. You can read more about our warranty here: https://www.samsung.com/us/support/service/warranty/QN82Q60RAFXZA
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Built by Professionals. Programmed by the Devil.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So first off, resolution, build quality, all good. And I’m not the 1* review type, but bear with me. So I buy this TV on Black Friday. Seems solid. Turn it on for the first time, oh look- some weird Samsung TV pseudo-cable thing pops up. Looks like it’s doing some holiday movie. Whatever. Neat. Anyway go to set up cable/PlayStation/etc. Funny thing starts happening: whenever someone tries to cut it off, BAM. Whatever holiday movie didn’t make the cut on the Lifetime network is blasting at full volume in my living room. At first I thought it was funny as hell- Told the wife and kids it must be haunted. Now if I forget to switch off the peripherals and TV in the right order Sandra Bullock’s stunt double is gonna be blasting at full volume about her Christmas dilemma. It’s been weeks now. It wakes the dogs. I’m beginning to believe it’s haunted too. Exactly what subscription service do I need or button do I need to press to not have a failed Miss Teen USA lamenting about their Christmas Tree Farm closing at such a volume the windows in my home shake?
No, I would not recommend this to a friendLove/Hate Relationship
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV but the sound goes out often and I have to unplug the tv to get the sound to come back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CapeCoral:
Thank you for purchasing the Samsung TU7000 TV and for sharing your review. We appreciate you sharing your experience with the sound going out from your TV. There are a few troubleshooting steps you can try:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also check the cable connection between any external device and the TV and then try cable connection again.
2) Set Sound Output to TV Speaker by going to: Settings > Sound > Sound Output
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > Sound > Expert Settings > Digital Output Audio Format > Auto
I hope this helps. Should your issue persist, please contact Samsung Customer Support:
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~ Samsung Advisor
- Cons mentioned:Internet connectivity
Don’t get this tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality tv, but internet is terrible. You want to connect to apps. Good luck.
No, I would not recommend this to a friend Bad model
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for almost 3 years now it turns on and off by itself
No, I would not recommend this to a friendIts ok.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best quality in my opinion. I thought it would be better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jenn,
Thanks for taking a moment to review Samsung’s TU7000 TV. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know that Samsung Customer Support is here to help. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung Tizen OS ruins a good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't recommend this TV if you want to use it for streaming. Samsung for whatever stupid reason thinks its a great idea for when you turn on your TV to have Samsung TV play. Theres no option to turn off the autoplay. Having two HDMI ports stinks but it wouldnt be a big deal with the stupid TV didnt feel the need to configure every device thats plugged into the TV. I swap out from my chromecast to a playstation 5 and it takes 2 minutes to switch from the Chromcast to the playstation 5 because the stupid TV wants to configure the picture and ask me what device is plug in every single time. You know what happens when I plug a device into my Sony TV with google OS it works. It doesn't ask stupid questions. It doesn't randomly stop controlling devices because it forgets what device is plug in. Will never buy another Samsung TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Localtechnologyexperts,
We appreciate your purchase and review of the TU7000 TV. Please know we are here to help you!
First, it is possible to disable Samsung TV Plus, which removes the channels from your default guide. Should you want to disable TV Plus, follow the steps below:
1) Navigate to the Samsung TV Plus app and press and hold the enter or select button on the remote. This will bring up two options. ‘Move’ and ‘Remove.’
2) Navigate to ‘Remove’ and select. This option brings up the ability to remove the app icon or disable the service.
3) Navigate to ‘Disable’ and select. This will remove the service from the launcher bar and the channels from the TV Guide.
Alternatively, you can leave TV Plus enabled and utilize the Autorun Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
Also, to ensure your TV's performance is fully optimized, please be sure you've got the latest firmware installed. You can check to see what version your TV is using and if there is an available update through the settings on your TV by going to Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Cons mentioned:Reliability
FLATSCREEN MORE LIKE FLATLINE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bough this tv less than a year ago and now is completely DEAD. Wont reset wont budge. Unfortunately, I have never had to buy extended warranty on my Sony's (over 5 years old). I contacted Samsung and their repair service keep pushing my service date back everyday, i cant make this up.
No, I would not recommend this to a friend Great... for a year.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was great... for one year. A month after the warranty expired, the backlight went out and the screen stopped working. Samsung is not great about accommodating fixes even with the newish TVs. Service techs were quick to point out that the fixes would cost more than the TV ($700).
No, I would not recommend this to a friendBrand response from Samsung
Posted .carly:
I’m sorry for the difficulties with your TV’s and understand your frustrations.
If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
~ Samsung Advisor
- Cons mentioned:Volume
Warning. Don’t Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is complete trash Do NOT buy. This tv is way to expensive to act how it does. It lags really bad. The connection leaves my. The volume doesn’t get loud. Doesn’t connect to apps. Complete utter trash. I will never buy a Samsung tv again.
No, I would not recommend this to a friend Bluetooth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My headphones are not compatible to this tv and bluetooth won't pair up to anything
No, I would not recommend this to a friendBrand response from Samsung
Posted .Skip:
Thank you for purchasing the TU7000 TV and for your review. I am very sorry you are experiencing issues connecting devices using Bluetooth. When connecting via Bluetooth, there are a few things to keep in mind.
1) You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.
2) Compatibility issues may occur, depending on the Bluetooth device (A Mobile exclusive headphone may not be available, depending on the environment).
3) Lip-sync errors may occur.
4) The TV and Bluetooth device may disconnect, depending on the distance between them
5) A Bluetooth device may hum or malfunction: a) When a part of your body is in contact with the receiving/transmitting system of the Bluetooth device or the TV. b) When the device is subject to electrical variation from obstructions caused by a wall, corner, or office partitioning. c) When the device is exposed to electrical interference from same frequency-band devices including medical equipment, microwave ovens, and wireless LANs.
If you need further assistance, please contact Samsung Customer Support, and a representative will gladly help you.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Low quality display that doesn't match the specs o
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Huge disappointment with this model, and perhaps Samsung in general. In the end, nothing looks good on this display. 4K isn't clean, 1080P is blurry and full of artifacts. Tried both the in-model app streaming and via the external device, the native app video actually looks much worse. As for the apps, the navigation is as slow as many report, and the menu choices are nothing but confusing. Sports is especially bad, with the players looking like blurry blobs running after a ball that isn't even round, and you can only see definition if it's a close up, or players aren't moving. Seriously, this is an extremely low end model that's only good for people who want a cheap model that doesn't perform well, or care about quality. I'd be crushed if I couldn't return it. And considering this is what Samsung decided to stand behind and offer, will be going to a different brand from now on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .diagoro:
Thank you for purchasing the Samsung TU7000 4K Smart TV and for your review. There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
For further information regarding Image Settings, please see this article:
https://www.samsung.com/us/support/answer/ANS00079295/
You may also want to try the Device Care option? Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Should you need further assistance with settings, features, or functions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Large tv for price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t plan on using smart feature of this tv as the set lacks the horsepower to run Hulu and other apps. In addition it only has one hdmi slot and a arc slot. Should have bought a different model. I have bought a lot of Samsung tv over the years, this one doesn’t measure up!
No, I would not recommend this to a friendBrand response from Samsung
Posted .BigJuan,
Thank you for purchasing and reviewing this Samsung TU7000 Crystal UHD TV.
Your user feedback about the inputs is very important to us and will be shared with our TV product team.
To optimize the smart TV performance, please try Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
This service checks memory and frees up unused cached memory and closes background apps.
I hope this helps to solve your concerns.
If the issues persist, please reach out to Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
-Samsung Ambassador
Worst tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish we would’ve read all the bad reviews! We bought this tv based on the 4 and a half stars it has. If I could give negative stars I would. EVERY single time we turn the tv on a picture comes on then blacks out, says hdmi not connected and the color flickers(all wiring is secure and tight). This goes on for a good 2 minutes sometimes longer and happens literally every time the tv is turned on! Morning, midday, evening it doesn’t matter. If the tv was previously off then it goes through this entire “warm up” process. We have not returned it because I drove almost 1 hr to pick it up and it’s already been mounted to the wall and box thrown away. You definitely get what you pay for! ABSOLUTELY DO NOT WASTE YOUR MONEY!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Natasha:
Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing issues with your TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance, please contact Samsung Customer Support.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you with troubleshooting or warranty service.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
(5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com)
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
- Samsung Solutions
- Cons mentioned:Reliability
Broken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crapped out on me, conveniently right after the warranty ended. I am attempting to replace the mother board myself. Wish me luck.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Broke,
Thank you for your review of Samsung’s TU7000 TV and for sharing your experience with your Crystal UHD TV. Here are some service options:
- If you have an extended warranty, you can reach out to them to have process a service request.
- If you're OUT of warranty, please use the following link to locate a service center in your area: http://www.samsung.com/us/support/service/location
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
TV at the expense of your privacy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For anyone who isn't aware, Samsungs budget smart TVs compensate for their cost by collecting and selling your information. This includes a microphone that records you.
No, I would not recommend this to a frienddon't do it to yourself
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm what you call the TV enthusiast's usually upgrading every year and a 1/2. Worst TV i have ever had in my life A problem from day one after about a month or so I had a huge streak in my TV to their credit Samsung was really good about it since someone out and fixed it but seriously 2 months. Even after fixed still a problem for the controller would not work bought a new one then found it was the tv again and guess what my year was up worst tv Experience ever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rell:
I am very sorry you experienced issues with your TV. You are leaving a review for the 2020 TU7000 which has only been available since this past March.
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
If you have the TU7000 model, it should still be under warranty. Please reach out to Samsung Customer Support so we can provide assistance or warranty service.
If you would like info on out-of-warranty service for an older model, please reach out to Samsung Support at:
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Solutions