Customer Ratings & Reviews
- Model:
- UN65TU7000FXZA
- SKU:
- 6401722
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 65" Class 7 Series LED 4K UHD Smart Tizen TV (2019)'s picture quality, ease of use, and price. Many appreciate the TV's color accuracy and relatively easy setup process. However, some users have expressed dissatisfaction with the remote control and reported occasional issues with internet connectivity and the operating system's responsiveness. A few customers also mentioned concerns about the TV's volume and long-term reliability.
This summary was generated by AI based on customer reviews.
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv 22 days ago and now it won’t turn on. At first it had a few line in it no big deal but now it won’t even turn on. Just keeps powering on and off. Samsung and Best Buy are absolutely no help. Don’t buy this tv with the protection plan. Your going to need it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Misty:
Thank you for purchasing the Samsung TU7000 TV. I am sorry to hear that you are experiencing a power cycling issue where your TV is turning itself on and off repeatedly.
Please try a few trouble-shooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it) or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, and then plug it back in.
4) If the power cycling allows enough time in between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software. https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
For instructions on how to update your firmware, please visit: www.samsung.com/us/support/answer/ANS00062224/
5) TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to
Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the issue persists after these steps, then the TV will need service.
Please contact us so that we can better investigate your issue and assist you towards a solution or replacement.
1) Phone: 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Nightmare of a product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this TV in August of this year. Worked fine up until one month ago when the unit decided to go dark and not produce a visible picture. Unfortunately, the customer has to deal directly with the manufacturer which has been an absolute nightmare. First repair company no showed. Next company, Samsung canceled the ticket with no notice. Finally, a month later a repair tech cam out to inform me that the "board" needed to be replaced. Worst experience ever! Do not recommend this TV whatsover!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JoeS:
Thank you for your feedback on the Samsung TU7000 TV. I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us again and reference your service ticket number
Again, my apologies for the inconvenience you have had. We do hope to hear from you.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Short life tvs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought un65ru7100fxza approx 18 months ago and it has a dark shadow which covers approx 1/3 of the screen. Contacted samsung about the issue but got no reply back on the issue......its disappointing to say that it is now the norm that a tv is only expected to last less than 2yrs and that after the 12 month warranty is up ,that the manufacturer wont even acknowledge the customer let alone advise how to address the issues with its products
No, I would not recommend this to a friendBuzzing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have now had two of these tv’s delivered and installed to my home. First one was buzzing and exchanged. Thought I just got a bad tv. Second one is doing the same thing. So clearly this is a manufacturing malfunction. I have changed out the mount. Changed all hardware. Bought a surge protector to see if that would help. I now don’t know what to do as I’ve only had this one for 14 days. It’s the most annoying sound ever!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JJJ952:
I am sorry to hear that you are hearing an abnormal sound coming from your TU7000 TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Please give us the opportunity to assist you by contacting Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Avoid this TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started off as a great TV but after 30 days exactly, I turned it on and the picture was nonexistent. Sound was still working but screen blacked out with no picture at all. I’m convinced that I was sent a refurbished tv as I have never experienced this with a Samsung TV. I still have one from 2011 without any issues. My advice pay the extra $100 for the newer model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chazzy,
Thank you for purchasing the Samsung TU7000 and for sharing the issues you are experiencing with your unit. Your feedback is important to us and will be shared with our product teams.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN65TU7000FXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Solutions
Avoid problematic.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen stopped working. Went to Best Buy in person and I said my tv doesn’t work. They immediate asked about the screen. This seems to be an existing issue. The screen would come on and off. The sound was not consistent and I had the tv for 16 hours. Waited 3 weeks for delivery and install for me to go to sleep and wake up to a tv that doesn’t work. Returning and as I type.
No, I would not recommend this to a friendConstant Buzzing noise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is fine but there is a constant buzzing noise whenever it is turned on. It is very noticeable. I've tried external speakers, and trying a different power cord since I read that the power source could be an issue, but so far nothing works. My last TV did not have this problem. I wish I could return it but I bought the TV and then had to leave for 6 months and I am just noticing it now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Janet:
Thank you for your review of the TU7000 TV. I am very sorry to hear that you are hearing a buzzing sound coming from your TV. Abnormal sounds will have different causes depending on where the sound originates from. Is the sound coming from your speakers, or is your TV connected to an external audio device like a soundbar? If so, please make sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. Go to: Settings > Support > Device Care > Self Diagnosis > Signal Information
You may also want to run a Sound Test by going to:
Settings > Support > Device Care > Self Diagnosis > Sound Test
For further questions or assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Softwarr issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this tv 2 days ago. Somthing is wrong with the software i take it. Apps crash, casting doesent work, and the tv is so slow. I cant even navigate the smart hub because its so slow. I tried reboots and checking settings. If i try to change settings or do some diagnostics nothing happens or it just has a circle loading forever and then error message. Returning tomorrow.
No, I would not recommend this to a friendDo Not Recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased six months ago. Pros - None Con's - TV Lags all the time (from the start) - A couple of days ago I lost picture but still have sound. - Samsung Customer service lacking and service centers they use have very low ratings. To the point where they should not be subjecting their customers to such low rating service centers. I would not recommend Samsung TVs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello HyperUpset,
Thank you for purchasing the Samsung TU7000 and for bringing your concerns to our attention.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
The interface response time you are describing may be related to your network connection and quality. We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
To optimize the smart TV performance, please try Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps.
We also recommend you check that your TV is running the latest firmware.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for conveniences.
Select Settings- Support- Software Update, then select Auto Update.
If there is anything we can do to further assist and improve your user experience, please let us know by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
NO!! NEVER ANOTHER SAMSUNG PRODUCT.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot watch a movie that has dark scenes with this TV. During a movie, you cannot see what is going on. I had a 4-year-old 1080p Sony that my wife asked me to hook back up after using this tv, it's embarrassing. This will be the last Samsung product I ever purchase. They have gotten me time and time again, from phones to TV's, never again, just crap. No more, done with this low quality company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .QualitySeeker2323:
Thank you for purchasing the Samsung TU7000 and for your review. I am very sorry you are viewing scenes that appear too dark. Samsung is aware of the problem, and a new firmware update will be released soon to address this issue.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
You may want to enable automatic updates for conveniences.
Select Settings > Support > Software Update, then select Auto Update.
If you would like to update your software using USB, please check for the latest version at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
Instructions for how to update firmware are detailed here: samsung.com/us/support/answer/ANS00062224/
If you need further assistance or have any questions, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 Days a Week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Sad bud good tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The little poles can't hold up a 65' TV. Get a wall mount. SMH
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Rigs,
We appreciate your purchase and feedback on the TU7000 TV; please know your review will be shared with our internal teams.
If there’s anything we can help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Horrible tv don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is absolutely horrible do not buy I only had this tv just 2 weeks over a year and it already crapped out on me just Kees turning on and off and Samsung warranty department told me they could not honor the warranty because I was 2 weeks over the warranty mark do not buy this tv total joke of a tv and Samsung is a joke as well I will never buy there product again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gb6789:
You are leaving a review for the TU7000 Series TV which was launched in Spring 2020. From your description, I believe your review was intended for an older model.
Nonetheless, I am sorry for the issues you have with your previous generation TV.
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
If you would like info on out-of-warranty service, please reach out to Samsung Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
EXTREMELY DISAPPOINTED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BEST BUY PROVIDED THE WORST SERVICE IMAGINABLE. NO CALL NO SHOW DID NOT DELIVER MY ELDERLY GRANDPARENTS TV AND ARE NOW MAKING THEM WAIT AN ADDITIONAL TWO DAYS TO RECEIVE IT. I AM NOT A LOCAL. I HAVE TO ROAD TRIP BACK TO THEIR HOUSE TO HELP THEM SET IT UP. THEY OFFERED NO JUSTIFICATION FOR THEIR ACTIONS. NEVER BUY FROM BEST BUY ESPECIALLY NOT THE ROSEVILLE LOCATION
No, I would not recommend this to a friendBrand response from Samsung
Posted .ANGRY:
I am very sorry for your unfortunate delivery experience. We recommend you share your concerns and feedback directly with Best Buy.
Should you ever need assistance or have questions about using the TV, please know we are here to help. You can reach Samsung Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Worst TV ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.please dont waste your money, I bought this TV and after 20 days it broke down the screen start blinking, almost every day. I took to besybuy store to get it replaced, bestbuy said they can't do anything about worst Experience ever. Now I got this broke tv and money waste. I don't recommend this tv or best buy because after 14 day they don't care what really happe to you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Perlas00356:
I am very sorry you are experiencing issues with your TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller. Please reach out to us via any of the following so that we can provide troubleshooting or begin warranty service.
1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Sound does not work!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has been a problem since day 1. It continues to drop the sound every time we switch from the smart TV to the cable box. In order to get the sound back we have to unplug the cable box and reconnect it and start the set up process. A huge pain and customer service has not been helpful at all!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .KateHlav:
Thank you for purchasing the Samsung TU7000 TV and for sharing your review. There are a few troubleshooting steps you can try:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also check the cable connection between any external device and the TV and then try cable connection again.
2) Set Sound Output to TV Speaker by going to: Settings > Sound > Sound Output
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > Sound > Expert Settings > Digital Output Audio Format > Auto
I hope this helps. Should your issue persist, please contact Samsung Customer Support:
Call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Try to avoid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it back in July and now it doesn’t work. It will stay on for 15 min and then shut off. Can hear it clicking in the back. Unplug for an hour and plug back in. Does same thing. Samsung is getting me a new TV under warranty which is helpful. Maybe I just got a lemon
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ryan:
Thank you for purchasing the TU7000 TV. I am very sorry that you experienced issues with your first unit and had to go through the experience of replacing it. If you should have any questions or concerns with your new unit, please know that Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung community service is trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I BOUGHT $6,000 WORTH OF TVS AND IMMEDIATELY MY SMALLER ONES STARTED GLITCHING AND MY $1500 GAVE OUT AFTER FIVE MONTHS AND SAMSUNG A MONTH LATER STILL HAS NOT FIXED IT!!! THEY SCHEDULE ME OUT A WEEK LATER THEN ANOTHER WEEK THEN ANOTHER WEEK!! DO NOT GO WITH SAMSUNG GO WITH A DIFFERENT COMPANY!! THEIR CUSTOMER SERVICE IS TRASH
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tina:
Thank you for purchasing the Samsung TU7000 4K Smart TV and for bringing your concerns to our attention. I apologize for the unfortunate experience you had in trying to service your TV.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Samsung greatly values the feedback of our customers as we continuously strive to deliver best-in-class products and service. We look forward to hearing from you and correcting this unfortunate experience.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Backlight failed shortly after warranty expired.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Backlight of TV failed within days of the 1-year warranty expiration. Samsung will not cover it. Thought I was spending good money over competing budget brands hoping to avoid this and I just should have purchased the Hisense. Junk
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi notboblevy,
We are very sorry to hear about the experience you had with the TU7000 TV. Your feedback will be shared with our internal product teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
HORRIBLE PURCHASE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE TV AND TERRIBLE CUSTOMER SERVICE THUS FAR! Purchased this tv in June and TV has repeatedly and randomly stopped working several times. Samsung sent a tech out to repair however the TV has continued to randomly not turn on and Samsung has not done anything to fix the situation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Terrible:
I am sorry that you are experiencing issues with your TU7000 4K Smart TV and a service call was unable to resolve it. There are several troubleshooting steps you may want to try.
Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
For instructions on self-diagnosis tools, please visit: https://www.samsung.com/us/support/answer/ANS00077524/
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds.
Please be sure you have the latest firmware which can be found at: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu7000-2020
If your issues persist even after the above troubleshooting. Please do try reaching out to us again with the Service/Call-In Ticket # we issued you during your initial contact with Samsung Service.
1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week)
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class service.
~ Samsung Solutions
Infuriating problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The apps do not work correctly on this tv. I have to reset smart hub several times a week. Most of the time it tells me my samsung account password is wrong - I have to reset my account password on my computer. I have never had a problem with samsung tvs untill this one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobS:
Thank you for choosing the TU7000 Smart 4K TV and taking the time to share your experience.
I am very sorry to hear that your apps are not working properly. Please check your network connection. When the network speed is slow, the app may not work, or its image quality may be poor.
If your apps are freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue (which you have done).
Please also check that your TV is running the latest firmware version.
If you need further assistance, please know that Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions