Customer Ratings & Reviews
- Model:
- UN65RU7100FXZA
- SKU:
- 6325561
Rating by feature
- Picture Quality
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, and price of the 65" Class 7 Series LED 4K UHD Smart Tizen TV. They describe the picture quality as excellent, bright, and clear, and appreciate the ease of setting up the TV. Many customers also feel that they got a great value for the price. On the downside, some customers have expressed concerns about the remote control, brightness, sound, durability, and refresh rate. Some wished the remote had lights, while others found the brightness to be lacking. There were also complaints about the sound quality and durability of the TV, with some customers reporting that their TV stopped working after a few years. Additionally, a few customers mentioned that the refresh rate seemed slow at times.
This summary was generated by AI based on customer reviews.
Not what I thought I was buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this tv had plenty of speed to watch apps like Netflix, hbo, etc. I am disappointed. There are some delays when I watch shows like Game of Thrones, and I never experienced those delays with my previous TV which I bought in 2011. And now I can’t return it. I feel like I wasted $1000.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Edge03jb,
I am sorry that you are experiencing issue with streaming content on your RU7100 TV.
Please know that the RU7100 is equipped with 802.11AC built-in Wi-Fi to provide users with optimal streaming experience.
Please reach out to us so that we can understand your particular setup and help you with a solution.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my apologies for the inconvenience and disappointment you had.
We look forward to hearing from you and assisting you with satisfactory solutions.
- Samsung Ambassador
Love this tv !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We came in looking for a new tv for our living room. This one hit our budget and what we wanted. The Geek Squad installed it and we have loved it ever since.
I would recommend this to a friendSamsung a excellent product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great delivery and set up service! Best ever Phil K Geek Squad agent was fantastic and a credit to Best Buy. He was from Gulf Coast Store Fort Myers!!!!
I would recommend this to a friendExcellent picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to turn off the ambient lighting, since it was dark. After that had no problems in viewing. Its better to attach a sound bar to the TV.
I would recommend this to a friendEnded up going with 8 series
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price and the amount of additional features I went with the 8 series. I absolutely love it, only wish I had them throughout my house.
I would recommend this to a friendLove everything about this new tv!! "BEST" ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about this new tv!! One of our "BEST" purchases ever! We have enjoyed hours and hours already watching all of our favorite shows.
I would recommend this to a friendSamsung has the Xfinity App
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful when buying Samsung TV's to make sure the model you are buying has the Xfinity Streaming App. The newest models from Samsung don't have the App.
I would recommend this to a friendIt's ok .....
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is ok. When you do your homework after the fact you find out this is Samsungs budget model. Funny thing is I was told that the TCL was the best tv there and didn't listen. So that's on me. Don't watch anything in HDR on this TV. It's so dark you can't see it and the apps native to the TV(any app that you get from Samsungs app store) will auto play anything that is hdr in HDR and you can't turn it off. So you will need a Roku or any other streaming device to have the best viewing quality. If you are trying to save some money on a TV just go for TCL or Hisense. Not this dud of a TV.
No, I would not recommend this to a friendGreat deal on this Samsung
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure this particular model is still available, but it is great for the price. Has everything I want/need including Dolby Atmos!
I would recommend this to a friendAwesome TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaint would be that the WiFi connectivity is “moody”. It seems more often than not I’m having to do a soft reset each time I turn the TV on.
I would recommend this to a friendEasy to use and setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the TV. Happy to have it and the wireless function for the Netflix and Amazon video works well so don't need the Roku device any longer.
I would recommend this to a friendGood TV for this price range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were looking for a good TV in a certain price range. We asked the best TV guy there if it were him which would he buy and he suggested this TV for this price range. We are very satisfied with it so far. Would recommend it to others.
I would recommend this to a friendLoving it so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price not a bad deal. We shopped for a hour looking at tv’s. Team member went over the pros and cons with every tv in this ones price point.
I would recommend this to a friendGreat Flat Screen TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV mounted on the wall. You need a soundbar in order to have the full sound effect of the TV. Lightweight and was packaged in the box nicely.
I would recommend this to a friend- Pros mentioned:Picture quality
WIFI Connections Doesn't Work!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV with incredible picture/image quality but the WiFi will get dis configured when TV is turned off. Many times the TV won't find WiFi my network and I have to do a hard reset by unplugging the TV (based on Samsung's recommendation) which in some cases it will connect automatically to my WiFi network but most of the time I have to set it up again. Yes, I have reset the TV to the factory settings many times, I have reset the mode which is right underneath the TV, if you are not willing to hard wire the TV to the modem, look for other option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .cbasurto,
Thank you for bringing your concerns to our attention.
For your WiFi issue, please:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem.
Press the Home button on your remote. Navigate to Settings > General. Then, select Network > Network Status. The network status test will finish and show the status of your network connection. If the test concludes that the unit needs service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, my apologies for the inconveniences you have had. We do hope to hear from you.
-Samsung Ambassador
Great picture and vibrant colors!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this TV for a couple of weeks as a Christmas present. Glad we got it for all the holiday bowl games and Christmas parades and shows.
I would recommend this to a friendOverall great job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person did ago of job explaining different TVs Advised purchase wall mount but should have bought one that allowed flexibility. Installed fixed mount. Other than that two young men from Geek squad did and excellent job.
I would recommend this to a friendAmazing TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is easily the best TV ive owned up to this point. Great resolution. Awesome features. Great deal for the price! My living room is much improved!
I would recommend this to a friendAmazing Tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this TV, bought for our living area and use every aspect of this Tv! Only downfall is the sound during movies is a little lower then we like.
I would recommend this to a friend- Cons mentioned:Remote control
Remotely difficult
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is fantastic but remote set up is a disaster TV is fantastic but remote set up is a disaster.
I would recommend this to a friend