Customer Ratings & Reviews
- Model:
- UN65RU7100FXZA
- SKU:
- 6325561
Rating by feature
- Picture Quality
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, and price of the 65" Class 7 Series LED 4K UHD Smart Tizen TV. They describe the picture quality as excellent, bright, and clear, and appreciate the ease of setting up the TV. Many customers also feel that they got a great value for the price. On the downside, some customers have expressed concerns about the remote control, brightness, sound, durability, and refresh rate. Some wished the remote had lights, while others found the brightness to be lacking. There were also complaints about the sound quality and durability of the TV, with some customers reporting that their TV stopped working after a few years. Additionally, a few customers mentioned that the refresh rate seemed slow at times.
This summary was generated by AI based on customer reviews.
HD does not show clarity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not show very clear picture. I GIVE THIS A AVERAGE REVIEW.
No, I would not recommend this to a friendBrand response from Samsung
Posted .prophit,
Thank you for sharing your thoughts.
The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve the sharpness.
1. HDMI cables are recommended for optimal HD viewing.
2. If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3. Adjust the cable box or satellite box's video output resolution to 1080i.
4. Look for a channel that is broadcasting native HD content. For over the air/cable antenna connection, try these steps to find HD channels:
Go to Menu>Settings> Broadcasting> Auto Program
Please know that Samsung Customer Support is always happy to assist you with image quality adjustments tailored to your preferred viewing experience.
Simply phone us at 1-800-SAMSUNG (ask for TV)
You can also LiveChat or email us by copy-pasting this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Ambassador
disappointed over the picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm disappointed because the picture does not appear to be HD
No, I would not recommend this to a friend- Pros mentioned:Picture quality
black thick line keeps coming on the screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is good but in every few minutes a big thick line pops up on the screen. Not happy with samsung new series 7 tv, wish I would have purchased Sony instead.
No, I would not recommend this to a friend Just, OK
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's better options for this price, works fine.
I would recommend this to a friendAs advertised.... not great, but definitely worth
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is ok. Good for the money. Definitely a value. B
I would recommend this to a friendWhite Hazing From Backlight
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this unit yesterday and had a few issues straight away. First they forgot to put screws for the legs in my box!!! Second once I plugged in the set to review the picture quality I noticed the backlights were showing haze all around the frame of the tv with a very large hazy area in the top left corner. Quality I would expect from an off brand not Samsung. Finally the new remote has way too many buttons! I enjoyed the simplicity of the older remote with a circle and minimal buttons. It was very well designed. Not sure who thought the 100 button remote was a better choice.
No, I would not recommend this to a friendNot what I expected....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price is good but, like I read in other reviews, the Wifi needs improvements. It lags when streaming online. My Tv sits next to my router and still pauses. I ended up using Roku and works much better.
No, I would not recommend this to a friendTV will not stay connected to the wifi network
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd one we have had to return over the course of one week. This tv will not stay connected to the wifi network. Every 3 days or so it will disconnect and the tv will not find any networks. The only fix i have found is to do a soft reset by unplugging the power cable which resets the connection. This gets very annoying after awhile. There are a number of complaints concerning the wifi issues online that this tv has.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kate,
I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Ambassador
Wifi connection problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had cable install new DVR and Wifi and we purchased a new router from you. Everytime we turn our TV off we lose connection to Wifi and have to unplug the TV and plug it back on and then reconnect. Neither Best Buy nor Samsung will take ownership of this issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Randy,
Thank you for sharing your feedback.
Please know that Samsung has been working on a solution for the WiFi connection issue and will be releasing a firmware update soon.
We apologize for the inconveniences of required reboot, and thank you for your patience.
Should you need further assistance, please contact Samsung TV Support:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
- Samsung Ambassador
New tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume doesn’t work very well on this television
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rissa,
I am sorry that you are not completely satisfied with its sound performance.
One possible cause for the low volume is the source. Some sources have their own volume control which might be set too low.
We recommend you try a Sound Test under Support, then Self Diagnosis, then select Start Sound Test. Another way to test the source volume is to test an internal streaming source like Netflix/YouTube to compare.
For assistance with sound volume or other features, please reach out to us at:
1) Phone: 1-800-SAMSUNG (ask for TVs)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your thoughts. Your invaluable feedback helps us continuously deliver better products and service.
- Samsung Ambassador
Wifi sucks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed!! Kept disconnecting off WiFi! Only way it would if was with a factory reset and yes it was updated and still did it. Ended up returning it after a week. It’s a shame because other than that issue it’s a great tv.
No, I would not recommend this to a friendLagging picture
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this tv for 1 week and tried everything I could find online to fix the issue I was having. I replaced a different smart tv with this one. Hulu is what I use since I do not have cable service. Every 20-30 seconds the movement lags. I couldn’t find a thread online but found somewhat similar issues with this specific model. I can not commit to a tv that has drove me insane from the moment I turned it on. Every other app works fine and gaming from a PS4 and Xbox one. If Hulu wasn’t the main thing I used then this wouldn’t really be an issue. Spend a little more for a better TV
No, I would not recommend this to a friendWaste of money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good picture quality. Sound isn't good. I'm really disappointed in this model. I've always loved Samsung TV's. Definitely spend the money to upgrade to the next model. I returned mine.
No, I would not recommend this to a friendDissapointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV specifically to mirror with my refrigerator on its Family Hub. Doesn't do so and Samsung support tells me it is "not compatible" with Family Hub.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BillDR,
The feature Family Hub Screen Mirroring is only available on our 2019 QLED series, including Q(00, Q90R, Q80R, Q70R, Q60R and the Frame 3.0 TVs.
We value your user feedback and will share it with our product team.
Should you need assistance with other usages, or want to know more about the QLED seires, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver better products and service.
-Samsung Ambassador
2nd TV in model having major issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had to return our first TV of the same model withing the first week. The screens darkens to where it almost blacks out. We turned of eco mode and adjusted advanced settings to dynamic per Samsung and Geek Squad. They sent out a rep to advise us it was defective and authorized an exchange. Now, with the new TV, the darkening issues are worse and it's been less than 30 days. It is also flashing across the screen. I'm aware this cant be addressed at the moment but I cant even get in touch with Geek Squad to have the issues on record for when the pandemic is under control.
No, I would not recommend this to a friendWhat a Rip-off
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased without knowing it was 4K. Recently purchased 4K player along with 4K Cable and Still NO difference. SAME picture as My last Tele. What a Rip-off.
No, I would not recommend this to a friendGlitchy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a hard time connecting to WiFi even when all of my other devices are successfully connected. Changes modes by itself which is probably supposed to be a good feature but does not do it correctly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .User1,
Thank you for your feedback.
Please know that Samsung is working on a solution for WiFi connection issue and will be releasing a firmware update soon as a remedy.
Meanwhile, we recommend that you reboot your TV as a temporary fix. Please unplug the TV’s power cord and re-plug it in, or press the power button on the remote, holding it for 5+ seconds to restart the TV.
For further assistance, please contact Samsung TV Support:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, my apologies for the inconvenience. Thank you for your patience and for choosing Samsung.
- Samsung Ambassador
Dark area on the screen after two years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only two years, one strip of backlights went out, and now I have a dark area along the left side of my screen.
No, I would not recommend this to a friendWhite Shadow on screen / Forced Samsung Account
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only is there a white Shadow on the screen you must login to a Samsung account every time you want to download an app. SOOOOO annoying. What do all my apps have to do with Samsung??? Netflix Samsung/Hulu Samsung / Disney Plus Samsung/ Apple TV Samsung. Imagine if you had to log into apple every time to launch an App. YES ITS THATS BAD. I dislike any product that forces you to login constantly. I would have spent much more for a better product and software that doesn't well you know....
No, I would not recommend this to a friendI may have gotten a lemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV looks great but when I go to change a channel, the screen often goes black and appears to turn off. Have to contact Samsung. It;s lees than a month old.
No, I would not recommend this to a friend