Customer Ratings & Reviews
- Model:
- UN65RU7100FXZA
- SKU:
- 6325561
Rating by feature
- Picture Quality
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, and price of the 65" Class 7 Series LED 4K UHD Smart Tizen TV. They describe the picture quality as excellent, bright, and clear, and appreciate the ease of setting up the TV. Many customers also feel that they got a great value for the price. On the downside, some customers have expressed concerns about the remote control, brightness, sound, durability, and refresh rate. Some wished the remote had lights, while others found the brightness to be lacking. There were also complaints about the sound quality and durability of the TV, with some customers reporting that their TV stopped working after a few years. Additionally, a few customers mentioned that the refresh rate seemed slow at times.
This summary was generated by AI based on customer reviews.
Very slow response. Very dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The response is very slow and has nothing to do with the internet connection. It feels the processor can't cope. Not what you expect for a "7 generation". Very bad
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsungfan,
Your RU7100 TV comes with Motion Rate 120, a metric that combines the panel’s native refresh rate, image processing, and backlighting technology. This produces a rating that better conveys the TV’s overall motion performance.
It also comes with Auto Motion Plus, a feature designed to eliminate blur and judder on an LED TV, specifically in fast moving images. It does so by taking a 30-fps signal and adding in additional frames to help smooth out any blur or judder between frames – this is called interpolation.
Here is the step-by-step guide to change Auto Motion Plus settings:
1) With the TV powered on, press the Home button on the Samsung remote to open the Home screen
2) Then select Settings > Picture > Expert Settings > Auto Motion Plus
Note: This option may not be visible initially. Continue scrolling through the Expert Settings Menu to locate Auto Motion Plus
3) Then Select Auto Motion Plus again, and you will see the following three options:
a) Off: Auto Motion Plus will always be off
b) Auto: Auto Motion Plus will automatically activate and deactivate based on the type of program being watched
c) Custom: Allows custom adjustments and settings to be used
4) By selecting the Custom option, you can further access these advanced settings:
a) Judder Reduction: Use the directional keys on the remote to adjust the Judder setting.
b) LED Clear Motion: Select to turn On/Off
For further assistance on this feature or other advanced setting adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG and a representative will gladly help you. Or LiveChat with our product experts at: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook Messenger at: https://www.facebook.com/samsungsupport
You can also find us on Twitter at: https://twitter.com/SamsungSupport
- Samsung Ambassador
- Cons mentioned:Reliability
BAD TV
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After almost two years my Samsung - 65" Class 7 Series LED 4K UHD went bad for no reason.
No, I would not recommend this to a friend Samsung - 65" Class - LED - 7 Series - 2160p -
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this TV a month and it is blinking every 15 minutes. I am getting ready to see how the manufacturers warranty is. Not good so far!
No, I would not recommend this to a friendWorst 4K TV On The Market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! Right after turning this lame set on I could see almost 25% of the screen was cloudy and discolored due to the edge-lit technology. Nothing was broken, no settings were changed, its just that BAD. Never buying another crap-oh Samsung again. They are the worst TVs out there. Not worth the bargain prices. Best Buy however allowed me a seamless, easy return after which I immediately bought the wonderful Sony X900F.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dave,
Thank you for your review of this Samsung RU7100 UHD Smart TV. I am sorry that it did not work out for you.
Your overall customer experience feedback is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador
- Pros mentioned:Picture quality
Love the picture on this tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung Tv is good quality for the price. Picture is clear. Easy to use.
I would recommend this to a friend Awful TV.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is only 2 years old and already the LED lights are gone. The person that looked at the TV said it will be $500.00 to fix. He said SAMSUNGS are like this. The TV was on sale for a little over $500.00 so why would we get it fixed. TV's should last longer than 2 years.
No, I would not recommend this to a friendNot recommended.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV about 18 months ago, and rarely use it (maybe a couple movies a month), and the TV somehow has burn-in. There is a large rectangle discoloration in the center of my screen. I've tried different inputs, and the TV's built in apps, but the burn-in is persistent regardless of input/content. This is the last time I'll purchase a Samsung TV.
No, I would not recommend this to a friendNot the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this TV I bought it works fine except for sports picture gets all fuzzy messed up I'm gonna try and sale this for what ever I can get and find another TV it has settings for fast pace and it's suppose to make it clear but doesn't work oh and the blacks isn't black there's also some type of lines you can see on the screen when it's in a white pic
No, I would not recommend this to a friendWife connection problems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV stop connecting to WiFi went online many people had this problem. I should of brought a Sony.
No, I would not recommend this to a friendOops! I purchased the wrong TV.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Developed a dark fade along the L-hand 20% of the screen after 16 months.
No, I would not recommend this to a friendScreen mirroring
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv will not connect to mirror screening there is a problem. And i read some google reviews too.
No, I would not recommend this to a friendPicture is poor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So dark I can barely see, when I add brightness it looks like 3d without glases. Also will not up convert my bluray disc it turns dark between frames....did I get a lemon? I was expecting this beautiful picture with bright deep images.
No, I would not recommend this to a friendGreat picture but constantly have to unplug-replug
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am returning this TV as I constantly have to unplug and replug it to get it to connect to the Wifi.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Drew,
I am sorry to hear that you are experiencing WiFi issues.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my apologies for the inconvenience and disappointment you had.
We look forward to hearing from you and assisting you with satisfactory solutions.
- Samsung Ambassador
VERY disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One and a half years after purchase the TV developed a dark shadow through the middle. Called Samsung and they sent a tech out to look at it (at a charge of $100); only to tell us that it wasn't worth fixing. It would be less expensive to buy another TV. VERY disappointed; and NOT worth the $.
No, I would not recommend this to a friendHad to return it after only one week of use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only is the TV but the Best Buy service is horrible don’t even get the geek squad contract it is definitely not worth it you pay $200 for an entire year they don’t answer the telephone number you still have to go into the store to get an appointment I should’ve gone to Branson or somewhere else
No, I would not recommend this to a friendSamsung TV - Apparently the same as its washers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy a 65" TV, have it shipped to my house, and the picture is complete crap. A black vertical stripe simply continues to run through my picture. After a $1,200 washer lasted me all of one year, I should have known to simply go to another brand. Never again with SAMSUNG!
No, I would not recommend this to a friendNot great.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great tv. Low budget so didn’t have high expectations but this tv is pretty poor. Horrible black levels, does not get very bright. Good cheap tv just for a bedroom or spare room but not a staple showcase tv.
No, I would not recommend this to a friendTv is crap lines after 35 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is a joke will never buy anything from this company again tv had lines 2 days after there return policy went out and said they wouldn’t help us this is everything wrong with retail 32 day and they say they can’t help you what a great company
No, I would not recommend this to a friendTech found malfunction on gas dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technician heard a loud noise when he ran the dryer for that first time. He said it sounded like shoes were in it. He is bringing another new dryer to replace it when my husband returns to Albuquerque in September. Hopefully there’ll be no issues then.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mich1916,
It seemed that you have accidentally reviewed the wrong product.
Should you need assistance with your Samsung TV, Please contact our Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
- Samsung Ambassador
Used and different tv was sent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered brand new tv n in box I got used, old version and with no accessories received tv. I was extremely disappointed called best buy and i was able to replace after one week. extremely disappointing. will never buy from BB
No, I would not recommend this to a friend