Customer Ratings & Reviews
- Model:
- UN65RU7100FXZA
- SKU:
- 6325561
Rating by feature
- Picture Quality
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, easy setup, and price of the 65" Class 7 Series LED 4K UHD Smart Tizen TV. They describe the picture quality as excellent, bright, and clear, and appreciate the ease of setting up the TV. Many customers also feel that they got a great value for the price. On the downside, some customers have expressed concerns about the remote control, brightness, sound, durability, and refresh rate. Some wished the remote had lights, while others found the brightness to be lacking. There were also complaints about the sound quality and durability of the TV, with some customers reporting that their TV stopped working after a few years. Additionally, a few customers mentioned that the refresh rate seemed slow at times.
This summary was generated by AI based on customer reviews.
You failed delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You haven’t delivered this purchase. Geek Squad was supposed to come and install on April 1st. But they cancelled the night before. I have rescheduled for April 22nd and I expect delivery/installation then.
No, I would not recommend this to a friendNot good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well sorry but this TV died on me in 10 months of using would not reccomend this or the geek squad protection plan on TVs it's a huge long process that they pull a fast one on u
No, I would not recommend this to a friendPiece of chit! Don’t buy Samsung!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fragile piece of crap. Kids light plastic ball hit it and its got broken 12 inch star pattern in center of screen. Don’t buy Samsung from Best Buy.
No, I would not recommend this to a friend1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Each time you turn the tv on lost WiFi you need disconnected to the tv reconnect again no good never again buy this
No, I would not recommend this to a friendBrand response from Samsung
Posted .Theking,
I am sorry to hear that you are experiencing WiFi connection issue with your RU7100 TV.
Please try the following self diagnosis test:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem.
Press the Home button on your remote. Navigate to Settings > General. Then, select Network > Network Status. The network status test will finish and show the status of your network connection. If the test concludes that the unit needs service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, my apologies for the inconveniences you have had. We do hope to hear from you.
-Samsung Ambassador
- Pros mentioned:Ease of use, Picture quality
Samsung 65
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv really clear and really nice quality easy to use and easy to assemble
I would recommend this to a friend Very unsatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the product was defective and they didn’t want to solve my problem by offering me a new one so that I was satisfied, I had to return it and be without TV!
No, I would not recommend this to a friendTerrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loss picture the first month. Had to call a Samsung tech to come to the house
No, I would not recommend this to a friendBrand response from Samsung
Posted .Otoo
Thank you for purchasing the Samsung RU7100 TV. I am sorry that you had issues and required warranty service.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, my apologies for the inconveniences you have had. We do hope to hear from you.
- Samsung Ambassador
Needs repair already
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe it's a factory defect. I've got a beam of light bottom center....
I would recommend this to a friendDon’t like Samsung connection
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to exchange twice both products did not connect properly to Wi-Fi
No, I would not recommend this to a friendTV works great.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy any product from Best buy. Worst buying experience in my life !!! Also Geek Squad sucks. This is the 3rd time PLEASE CALL ME.
No, I would not recommend this to a friendLasted 1 year
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 1 year not a good quality. Samsung wants to charge money to fix it
No, I would not recommend this to a friendUnsatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came without remote,no base and not cord . I couldn’t installed and it was my wife birthday present. Really disappointed
No, I would not recommend this to a friendNOT WORK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE TV IS IN MY HOUSE FOR ABOUT 3 WEEKS I CAN USED IT UNTIL NOW , BECAUSE DO NO T WORK
No, I would not recommend this to a friendBrand response from Samsung
Posted .PATRICIO,
I am sorry to hear that your RU7100 TV stopped working.
So that we can better troubleshoot this issue and provide steps towards a solution, I invite you to please contact Samsung TV Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Ambassador
Save your money! Don't buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is TV is a giant rip off - picture is pixelated with sports and fast movement - total disappointment
No, I would not recommend this to a friendNot as clear as it claims to be
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money it cost even on sale. Not clear as it claims it is
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dhana54,
Our 2019 RU7 Series features 4K UHD Processor, PurColor, HDR 10Plus, Motion Rate 120 and more, all designed to give you the best in lifelike, crystal-clear viewing enjoyment.
Please know that the TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
In addition, the quality of the image on your screen depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.
Please give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver exceptional products and service.
- Samsung Ambassador
Lousy picture and sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was not very clear. The sound was off by a half second. i returned it the next day.
No, I would not recommend this to a friendMy Sister got the same TV from Target much cheeper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Sister purchased the same TV from Target and it was cheeper and came with a stand
No, I would not recommend this to a friendVery poor picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even with a 4K box and upgraded HDMI cable my 1080p TV was much better quality.
No, I would not recommend this to a friendBad quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this TV for 1 wk and already had pigment missing. Bad quality
No, I would not recommend this to a friendAnnoyed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth disconnecting all day!!! Needs software update asap!
No, I would not recommend this to a friend