Customer Ratings & Reviews

Love all the features and beautiful screen! There are plenty of HDMI ports and the tv has a power source which is awesome because almost everyone is using some device like a Roku or fire stick.

So many functions!! I am using as a display monitor for video conferencing and my Macbook loves this tv!

Purchased this to replace a tv due to vandalism. I have to say that I’ve been enjoying the new updated feature and it works great with the sound bar I have.

I bought this TV in July 2019 and it worked amazing until now. It not even 2 months old yet. It crashed today afternoon. The screen just keeps blinking, and the tv does turn off. I had to remove the main plug to shut it. I tried turning it on again after a while but it just flickers, does not turn on or off. I called the Samsung service line and they said that someone from their repair shops will contact me in 24 hours to repair it. It’s not even 2 months old and they are not ready to replace it. They insisted on sending a technician to repair it. I don’t understand why. But that was the only option so I had to go with it. I would not recommend buying this, cheap quality. Can’t comment yet on the customer service, will mention it in the future update. I will write an update after the technician comes and does his/her job.

I just purchased this tv today and I was very surprised at the poor quality. I set everything up on the tv and starting watching Netflix on a 4K amazon fire stick. I noticed the top left corner was very hazy and very annoying when watching in a dark room and some light. I have purchased Samsung TVs before in the past but this one is crap. I have an older Samsung LED tv and the picture looks way better than this 4K UHD. I don’t understand how they can consider this a 4K UHD tv! I am returning this tv first thing in the morning!

Great tv. Super upgrade from our smaller unit. I am familiar with the brand and it works very well.

Excellent experience. Excellent product for the price

I love the quality also the remote has the netflix button on it as well as others.

Easy to order, easy setup, great price. I love Best Buy!

Samsung TVs are top of the line, I don’t feel too confident about other brands

Everything went perfect great costumer service wery helpful

Love it. It’s even better now that I finally mounted it on the wall.

The tv quality is pretty good the store really made it look nice but when bringing the tv home the picture quality doesn’t look that HD as it says it does and the WiFi keeps DISCONNECTING it has a hard time to stay connected i have the router behind the tv and very fast internet. Before buying this tv i read these reviews and looked at other reviews there are others that are having the same problem but i ignored the red flags and continued to buy this tv because of the price and how slim it looked I was hoping that i wouldn’t come across this problem and maybe it’s their connection but now that I AM the one dealing with the same problem it’s not there connection because i have gotten really fast internet and it’s right behind the tv how is it that it disconnects

Outstanding...Samsung did an amazing job on this tv

I purchased the Samsung - 65" Class - LED - 7 Series - 2160p - Smart - 4K UHD TV with HDR replacing a 55" Samsung. I have always bought Samsung and never had an issue until this television. The picture is terrible, colors look washed out and the dark scenes are so dark that it is unwatchable. Had two Samsung technicians come out, the first so rude and obnoxious that I asked them to leave. The second laughingly said, I can see what you are saying but I have to do what I'm told. Checks a few settings and says, call again and they will send another tech and actually says, maybe a smaller TV would clear it up. Samsung will do nothing and now I am stuck with a lemon. I've owned at least 8 Samsung TV's over the years and that will be the last one. My wife actually asked if we could move to the basement and bring back the 55" television - how embarrassing.

Keeps going back to regular tv setup after I’ve set it up for my cable channels. What the heck?!?

I bought this TV this past June and am just getting around to write the review. I get that this isn't an expensive TV so I don't have unrealistic expectations. But the picture on this is really bad...REALLY BAD. To start the picture is very dark and I've tried all the different settings. Then it is extremely pixelated, especially on scenes that are already dark. Then there is also blurring on quick movements in the dark scenes. My 2 other TV's which are LG's that are over 10 years old blow this TV out of the water. This is my first Samsung TV and probably my last.

I would return it if I could , not any better than what I had previously

We use this tv in our office conference room. It has been used less than 5 times from when we set it up. So its hardly ever on. Less than a year later the screen is broken. A quarter of the screen is blacked out. Hopefully Samsung will do right and fix this.

I bought this tv since it had good reviews and was at a great price. The box had no visible damage from the outside.m, however when I unboxed it as per the instructions on the box I noticed that the styrofoam padding on the back side of the tv was broken and missing. I honestly didn’t think anything of it at the time. However once the tv was setup and I turned it on the right side screen had a huge crack on it and half the screen wasn’t working. I have read reviews from other buyers who have faced similar issues with their TVs. I’ll be heading back to Best Buy in the morning and returning this unit. Samsung needs to do a better job on quality control.