Customer Ratings & Reviews

Tv is decent but slightly overpriced for the picture quality

Do not use if the framing is 24" on center. Also the drywall anchors do wonders for up and down and side to side motion, but come clean out of the wall if you pull towards you.. you know, like to move the position of the TV...

I bought this product during a holiday sale and didn’t realize the return policy is a 15 day period, I opened it up and turned it on 20 days later and there is sound but no picture, I had to call samsung to service this product

I bought the 65" version of this and the picture is absolutely beautiful. The screen is bright and clear and HDR videos in 4K just look gorgeous. 1080p even looks amazing as this TV does a superb job of upscaling it. I did a back and forth with watching Avengers Infinity War on Netflix vs. a Blueray and the 1080p Netflix version paled to the upscaled Blueray version. It does a *nice* job upscaling 1080. I now have the chore of updating my classic DVD collection to Blueray because those old DVDs do not look nice at all on the new screen. The TV tries but ultimately it just looks pixelated, blurry, and faded. I bought a Samsung sound bar to go with this because I thought the internal speakers would be sub-par but the internal speakers do a really good job on their own. For general family use, I think I could have just stuck with the internal speakers. But, the sound bar integration is easy, thorough, and slick and the sound is very nice. It connects optically to the TV and then is in sync. The TV controls the bar. Also, one of the coolest features of the TV is its ability to control set-top devices, like the Amazon Fire TV, through HDMI. It automatically detected the Fire TV and will control it through the TV remote. I no longer need the Amazon remote. You lose the "Alexa in the remote" functionality but I didn't use that anyway. Having a tiny single remote is a nice change. For those who do home automation, the TV automatically shows up in your SmartThings app and your phone can control the TV and it available for general Alexa use like 'Alexa, turn off the Big TV."

Out of the box I liked the TVs but shortly after setting it up we started seeing line shooting across the screen. This mainly occurred furring streaming which is the only way we watch.

I've had this TV for less than 1 yr and it's turning on and off by itself. Don't by this product!!!!

Very disappointed that after spending money I find the tv has stupid ads in the menu bar. I already paid you why must you force ads on me.

I have never had my time money and exertion wasted in such a phenomenally awful way. I was treated awfully in store, badly online and rudely for hours on the phone. Now I own a TV without feet with feet added from Walmart. I would rather buy a piece of trash for too much from there, from now on than a piece of gold from you. My time and my consumer dollars were wasted by a company that doesn’t value its’ customers. I would recommend that the manufacturer never put their product into such an abomination of a retailer.

Started out great for the first four days. The next day the tv started rebooting every thirty seconds. Reached out to Samsung support and they suggested resetting the tv back to factory settings. Did that and tried to run setup from scratch. Would get to the second screen and would then get back n the endless loop of rebooting again. Returned the tv and will try with a different Samsung model to see if I have better luck.

Terrible product! I’ve had this tv for a little over a year and a half and the picture is getting dark and distorted. I’ve tried adjusting the picture as many ways as I can think of. I’ve also looked at other videos online and tried the ways suggested multiple times and nothing ever helps. Of course just after the year warranty runs out I start having these problems. I wouldn’t recommend this product to anyone and I won’t be buying any other Samsung products ever again!

We have had this tv for less than a year and it is already broken. It keeps turning on and off and will not stop. Burst buy will not return the tv and now we are out a thousand dollars. Would not recommend

The TV changed from color to black and white after being installed for only four days. Chose to replace it with a different model.

TV completely died just outside of warranty. TV is stuck in a constant reboot anytime it's plugged in. Samsung doesn't care and wants $200 + parts and labor. A TV this expensive and it completely dies after 2 years. Unacceptable... I've owned a dozen TVs, even worked in BB Home Theater, and I've never seen a something of this "quality" die like this and the customer was left high and dry. Buy another manufacturer

Purchased 11 months ago. No longer works. Stuck in a perpetual powercycle loop. Looked it up, turns out it is a very common issue for this TV, one that Samsung apparently has no fix for. I reached out to customer service and still have yet to hear back. I am so far beyond frustrated that I now own this $900 lemon.

TV quit working after one weekend, had to get Samsung to repair three parts

We bought this tv to replace a Vizio. After seeing them side by side we took back the Samsung as it was no better. We bought an OLED LG and are very pleased with it.

Box says 4K and 120hz. But can’t do them at the same time. Only reason I bought it but it’s too late to return. Otherwise tv is good.

Won’t buy another Samsung product. We bought one and it broke within the first year. Dealing with Samsung for a replacement was a nightmare. Their methods are ancient and you get a million different answers. Love Samsung products but the warranty issue made me say never again.

The tv literally would turn back on after trying to turn the tv off.. Not sure why this happens. crap !

Not the best samsung tv. Picture was aweful. Not worth the money there asking. 60hz refresh rate was not enough for this size tv.