Customer Ratings & Reviews
- Model:
- UN65RU8000FXZA
- SKU:
- 6325564
Rating by feature
- Picture Quality
Rating 4.5 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the 65" Class 8 Series LED 4K UHD Smart Tizen TV for its exceptional picture quality, easy setup, and reasonable price. Many customers rave about the stunning visuals and vibrant colors, while others appreciate the user-friendly interface and smooth gaming experience. However, some users have expressed concerns about the limited functionality of the remote control, the TV's size not meeting expectations, and issues with durability and lifespan.
This summary was generated by AI based on customer reviews.
LCD panel died outside of warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the the lcd panel died 4 months after the complimentary 2-year warranty with my credit card expired and it's not cost effective to repair. Wish I would have opted for the extended protection plan, but I didn't expect it to die with no physical damage done to the TV itself. Because of this, I probably won't buy another Samsung TV again.
No, I would not recommend this to a friendIssues with this TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From the very first time turning it on, it was messed up. Turning on and off on its own, flashing and turning off, turning the menu for apps and turning off on its own. It settled down after changing out the HDMI but not sure it's right. May have to return it if it acts up again. This was a Christmas gift for my daughter and I want it to be right. Samsung has a great reputation but every company has issues from time to time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dominator,
Thank you for purchasing the Samsung 65" Class RU8000 4K TV and for bringing your concerns to our attention.
I hope that the power cycling issue has been resolved after the HDMI cable was replaced.
Should you need additional assistance with your TV, please reach out to us via:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
To optimize your product experience, we encourage you to register your new Samsung TV at: https://www.samsung.com/us/support/register/
The registration helps you gain access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Not Very clear
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned to much noise (white snow in background of picture).
No, I would not recommend this to a friendBrand response from Samsung
Posted .BestBuyConsumer,
Thank you for your review of this Samsung RU8000 4K Smart TV.
Our RU8 Series incorporates many of our premium features and technologies, all geared towards delivering the best in viewing enjoyment. It is possible that your particular set was either defective or required adjustments in settings. Nonetheless, I do sincerely apologize for the let-down.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my sincerest apologies. We hope to regain you as a customer in the future.
- Samsung Ambassador
Not a very good picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's some reasons did not get a very good picture so I returned it and bought a Sony which is beautiful
I would recommend this to a friendBrand response from Samsung
Posted .Redbmw45:
I am very sorry to see that you were not happy with the picture quality of your unit and have returned it.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
You can also check out our entire TV lineup from our 98" 8K flagship Q900 QLED TV to our lifestyle Serif and The Frame series to our RU7300 Curved Smart 4K UHD Series and more at: https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
We hope to regain you as a customer in the future.
Won't Even Last 2 Full Years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for less than 2 years and the color started acting up after a year. First it was every a few weeks and had to turn it off to get it back to normal. It got worse and worse over time. I am going to contact customer service to see what my options are. I will update my review.
No, I would not recommend this to a friendTerrible Terrible Terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 10 days of frustrating use and disappointment I surrendered to the obvious, I hate this device. Didn't even bother to ask Bestbuy to pick up and credit my account. It went directly to the local recycling center. I did not want an future customer to experience the level of buyers remorse that I did with this TV. Absolute garbage.
No, I would not recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was not good and Samsung is horrible to work with !!! Panel went out in 6 months !!! Took 2 + months for Samsung to replace after multiple attempts of ordering non existing panels for this TV...
No, I would not recommend this to a friendBad
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second device I bought from you guys and is already damaged 6 months later
No, I would not recommend this to a friendJunk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even last 2 months had it serviced while under warranty then did the same thing 15 months later and it is not under warranty. Samsung would not help at all. The repairs cost more than what it is worth. $1,200 for a TV that didn’t last 2 years.
No, I would not recommend this to a friendBroken after less than 2 years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it just over a year and when I turn on my switch, the TV switches game mode on and off nonstop making it impossible to play. Changing HDMI cords and ports didn’t change anything, and turning it off didn’t fix it. It’s basically a useless TV now.
No, I would not recommend this to a friendBroke 1 day after 1 year warranty expired
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same thing as other people are saying this TV only lasted exactly 1 year and now stuck in a powerloop. when connected, tv turns blue and you can hear sound but after a few seconds turns off and the same process starts again.
No, I would not recommend this to a friendNot enough inputs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not allow you to hook up components like a Bose AND PS 4
No, I would not recommend this to a friendBrand response from Samsung
Posted .Marine5005,
Please know that your RU8000 TV does support PS4 console and most speakers via either Optical output or HDMI connection.
Detail guides can be found on page 21-29 of the eManual:
http://downloadcenter.samsung.com/content/UM/201907/20190701114654234/MUSATSCR-3.0.8_EM_MUSE_USA_ENG-US.pdf
Should you need further assistance, or have additional concerns, please call Samsung Customer Support at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.
- Samsung Ambassador
Corner crack?
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noticed the tv has a crack in the bottom right corner bezel. The tv displays just fine but the crack is apparently somewhat common with this model (check rtings review, they had the same issue). Going to try my protection plan not hopeful..
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen failed 30 days after purchasing - don’t buy
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great Purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes an exceptional product. It’s great to have access to hundreds of quality channels for free through the Samsung TV network. The sound quality, picture and the overall durability has been exactly what I hoped for. 10/10 recommend!
I would recommend this to a friend Bad tv
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star because my tv went black after 2 years. Amazing. Warranty is for 1 year and tv went dead within 2 years.
No, I would not recommend this to a friendNot a great picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is just not as it should be it's not as dynamic as it should be it's pretty dull looking
No, I would not recommend this to a friendDO NOT BUY!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve only had this TV a little over a year and it is already messing up. The TV is going out as we speak. So disappointed.
No, I would not recommend this to a friendTerrible experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never go to johnstown best buy again. Everyone there was very ignorant
No, I would not recommend this to a friendpoor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is borken just after 1 year! Never Samsung again
No, I would not recommend this to a friend